Call Center Customer Service
Resume:
Beverlee Strickland
Columbia, SC *****
**********@*****.***
PROFESSIONAL As a Sales Manager with more than 20 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Authorized to work in the US for any employer
Work Experience
Shift Leader
Walgreens - Columbia, SC
April 2022 to Present
Provides direct supervision to Team Members to ensure that the store operates properly. Consistently enforces great customer service. Handles cash drops and bank deposits. Makes sure all shifts are properly staffed and makes the best effort to resolve any problems that occur during my assigned shift. Customer Experiece Manager
Michaels Arts And Crafts - Columbia, SC
September 2016 to Present
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Developed new employees and on-going performance assessment of current employees. Organized daily workflow and assessed appropriate staffing to provide optimal service. Performed duties and provided service in accordance with established operating procedures and company policies.
Office Manager
EZHomeSearch.com - Greenville, SC
July 2014 to September 2016
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping and other administrative functions.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Account Executive
The State Media Company - Columbia, SC
May 1998 to July 2014
Built and strengthened relationships with new and existing accounts to drive revenue growth. Prospected new clientele through networking, cold calling, canvassing and referrals. Drove new business development through qualifying leads, building relationships and executing strategic sales.
Strengthened customer relationships with proactive and collaborative approach to managing needs. Managed sales cycle from first contact to established customer sale and maintained solid customer base. Contacted customers as issues arose to provide prompt resolutions. Identified client business needs by gaining understanding of goals, objectives and processes. Education
Bachelor of Science in Business Management
University of Phoenix-Columbia Campus - Columbia, SC January 2008 to July 2010
Associate of Science in Allied Health-Respiratory Therapy Orangeburg Calhoun Technical College - Orangeburg, SC August 1995 to December 1996
Allied Health in Respiratory Therapy
Midlands Technical College - Columbia, SC
August 1990 to May 1994
University of Phoenix - Columbia, SC
Skills
• I have experience in the Call Center field. I offer polite and professional listeningskills. I have been successful in applying strong communication and problemresolution skills to each customer issue. SKILLS. Sales Tracking Finance and Accounting Goal Setting
• Shift management
• Business development
• Account management
• Cold calling
• Outside sales
Certifications and Licenses
Pharmacy Technician License
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