Sales Associate Customer Service

Jason Joseph Zarate

Cell: 442-***-**** Email: ******@********.***

Work Experience:

Glove Pak USA, Palm Desert, CA 2019 - Present

Administrative Responsibilities:

● Sales and servicing accounts.

● Receipt and respond to phone customer inquiries.

● Attending customer events to promote the product.

● Accounts receivables, customer billing, and filing. Warehouse Operations:

● Shipping and receiving.

● Placing orders.

● Building pallet orders to customer specifications.

● Assist with monthly product inventory.

Nobu, Indian Wells, CA

Server Assistant:

● Setting tables before and after service

● Resetting tables during service for the next guest, wiping down tables, arranging fresh settings

● Assisting servers, attend to needs of guests or server, refilling waters, change plating, clear empty plates

● Cleaning and organizing, clean spills, maintain cleanliness, restocking, polishing dishware & silverware

● Answering guests questions, follow safety procedures, follow food handling guidelines Ably Apparel Pop Up Shop, Palm Desert, CA Feb. 2022 – Apr. 2022 Temporary Pop Up Director/Manager/ Sales Associate:

● Interview, hire and train temporary employees.

● Merchandise, educate customers and staff on the technology behind the products.

● Promote brand awareness and hold live demonstrations.

● Sales, coordinating and planning sales/customer events, public speaking.

● Track sales, customer information and analytics.

● Daily communication with the corporate office to report on the day's success, place reorders for replenishments.

● Stockroom, loss prevention, maintain cleanliness.

● Provided customers with the highest level of service and an experience to remember. Shottenkirk Desert Lexus

Sales Associate

● Greet and assist customers to find the information they need

● Demonstrate vehicle features and test drive with customers

● Provide information about the vehicle's features, specs, variety and price.

● Answering customer questions such as financing options, warranties and after sales service

● Conducting sales transactions, walking customers through the sales process and presenting the sales offer

● Following up with customers, making sales calls, booking appointments on and off the phone

● Maintaining showroom appearance, moving and rearranging cars on the lot for presentation Post Culture Consignment Store, Chino Hills, CA Nov. 2017 – Mar. 2020 Co-Owner/ Proprietor/ Manager/ Salesman/ Buyer

● Day-to-day operations of the store.

● Hire and train employees.

● Sales and marketing via social media platforms.

● Responsible for merchandising, photography, and styling of products.

● Loss prevention, consignment, and tracking inventory.

● Conducted market research and product knowledge.

● Planned, coordinated and hosted Pop-Up events to promote sales.

● Finalized trades, captured client information, and conducted daily follow up with clients and consignees.

● Created customer loyalty through customer service care by knowing the clients and their likes and dislikes.

● Motivate and promote a positive work environment. Sales Associate/Cashier/Stock,

BurberryLimited, Cabazon Sept. 2013 -Oct. 2015

● Greeted, assisted, and promoted sales to all customers.

● Responsible for merchandising, advertising, and modeling garments.

● Assisted with maintaining cleanliness of the store.

● Cashiering, stocking, filling, processing, and receiving store merchandise. Sales Associate/Stock

Donna Karen (DKNY), Cabazon, CA Nov. 2011 – May 2012

● Greeted, assisted, and promoted sales to all customers.

● Assisted with maintaining cleanliness of the store.

● Cashiering, stockroom, shipping & receiving.

Day Care Attendant

Riviera Resort, Palm Springs, CA Summer of 2011-2012 This was a summer job while still in school. CPR Certification required for this position.

● Cared for hotel guests’ children and entertained them while providing a safe and fun environment.

● Maintained cleanliness of the center.

● Collected and logged guest’s information to process proper billing.

● Provided appropriate feedback to customer critiques.

● Promoted excellent customer service via professional and energetic attitude. Central Banquet Hall, Los Angeles, CA Jan. 2009-January 2011

● Maintained accurate customer accounts.

● Collected payments from customers.

● Scheduled appointments.

● Answered daily phone calls, logging customer’s information to computer. Qualifications:

POS operating skills

Quick Learner

Works well with a team

Well spoken, people person

Great with Customers, excellent with customer service Outbound and Inbound calls

Great at diffusing situations

Enthusiastic Leader

Good with Sales training and moral boosting

PowerPoint & Excel capable

References:

Greg Pak - Glove Pak Owner / Current Supervisor - Contact # 760-***-**** Raj Shah - Ably Apparel Co-Owner, Businessman/Entrepreneur Contact #206-***-**** Celine Sanchez-La Perla / Store Manager/ Former Burberry Supervisor - Contact # 760-***-**** Priscilla Ochoa-Donna Karen New York /Regional Manager/Former Supervisor Contact # 951-***-**** Michael Bond - Colleague/ Longtime Friend - Contact # 626-***-****

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