Customer Service Data Entry

Lesha Cantrell

Denver, CO ***** 720-***-**** *********@***.***

PROFESSIONAL SUMMARY

Systematic organized Assistant with successful experience, sometimes in fast-paced office settings. Hardworking with expertise in completing various tasks in Microsoft Office programs with proven track record of providing exceptional customer service. Responsible, punctual, and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

ACCOMPLISHMENTS

IN CUSTOMER SERVICE

Dartmouth Professional Customer Service and Phone Sales Training – Giving a good foundation in communication and persuasive skills.

IRS Customer Service inbound for Business Tax, assisted companies with tax questions and filing. Reviewed and updated client correspondence files and scheduling database. -

SKILLS

Excel Spreadsheets

Report Analysis

Data Entry Documentation

Advanced MS Office Suite Knowledge

Phone Sales and Advisory

Document Retrieval

Customer and Client Relations

Administrative Support

Data Management

Critical Thinking

Marketing

Customer Service

Microsoft Office Package

WORK HISTORY

ADMINISTRATIVE ASSISTANT 04/2019 -5/2023

Optimize Manpower Solutions Greenwood, CO

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Created detailed expense reports and requests for capital expenditures.

CUSTOMER SERVICE TECHNICAL 09/2017 to 03/2019

Camping World Aurora, CO

Inbound calls: Solving issues, phone sales and advisory — asking questions to assess problems, needs and budgets and concerns.

Drove team revenue totals by bringing in top sales numbers.

Recommended products and explained features and costs to help customers make educated buying decisions.

Furnished customers with exemplary service, helping build lasting, lucrative partnerships.

Exceeded sales goals, increased revenue and facilitated sales.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details.

Met customer call guidelines for service levels, handle time and productivity.

Maintained up-to-date knowledge of product and service changes.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Communicated professionally with colleagues, freelancers and clients.

TECHNICAL SUPPORT ASSISTANT 07/2014 to 09/2017

Lockheed Martin Englewood, CO

Industrial Hygiene Internet Design and Maintenance for quality control of hazardous materials, posting safety specifications on flammable materials and other hazardous materials on the internet as well as in safety manuals, (MSDS) sheets, to be used in the office and on-site locations.

Corporate Audit Prepared audit reports on sites around the world, expense reports, budget reports, spreadsheets in Excel and Lockheed accounting software, word-processing. Desktop publishing of business cards and reports.

Engineering Word-Processing of intricate engineering documents with several levels of paragraph numbering, tables and charts, office management, ordering supplies, travel arrangements, expense reports, and various other tasks.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Collaborated with supervisors to escalate and address technical issues.

Translated complex technical issues into digestible language for non-technical users.

Provided detail reporting for auditing and stated needs, proposed use resolutions and managed the budget.

Conducted in-depth product and issue resolution research to accomplish concerns and reports.

EDUCATION

Bachelor of Arts Liberal Arts And General Studies 12/1991

University of Colorado Denver, CO, Aurora, CO

Magna Cum Laude

Lesha Cantrell

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