Service Representative Customer
Resume:
Andrea Dawkins
Trainable Prospect
Augusta, GA **906
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Harmonie Medical Dermatology - Martinez, GA
October 2022 to Present
Assisting with the establishment of new patients, taking payments, updating patient demographics, verifying insurance coverage as well as providing excellent customer service. DoorDash and Uber Eats Delivery Driver /Independent Contractor DoorDash - Augusta, GA
January 2019 to Present
Assisting with the delivery of meals and groceries to local residents of the CSRA. SCI Weaver Distributers
Weaver Distributing - Augusta, GA
January 2022 to November 2022
While using my personal vehicle, I delivered Automotive parts for mechanic shops within the CSRA. I properly addressed myself and took authorized signatures for receipt of the order. I used my customer services skills to aid me in proper delivery of part. Merchandiser/Customer Service Representative
Shiftsmart/Dynata - Augusta, GA
March 2020 to November 2022
I would go to various Circle K gas stations to assist with cleaning and/or merchandising. I would gain a relationship with the manager to guarantee a positive experience. I would always ask the manager what they would need done. To make sure that the most important obstacles were done. While merchandising I would front face items, stock, clean as well as dust and make sure coolers and service areas are whipped down.
Paraprofessional Educator
Kelly Services - Georgia
August 2021 to May 2022
Assisting surrounding schools with the needs of both students and faculty members. Line Cook/Prep Cook
Chipotle Mexican Grill - Augusta, GA
May 2018 to December 2020
While working in a team setting, I assisted in the completion of various menu items.I learned to properly close and open store. I gained further customer service skills this job. Customer Service Representative/Manager
Sportula Inc - Augusta, GA
June 2013 to September 2020
• I handled various amounts of money
• Performed Inventory Audits
• Cleaning, Sorting, and Scheduling
• I took personal orders for various holiday merchandise. While doing this I was able to create a positive and gainful customer/provider relationship.
• I had to handle various task at once. These task were to be completed in a timely fashion as well as properly.
• This is a seasonal job, which notifies me of possible employment a month in advance. Ollies
Augusta, GA
January 2020 to July 2020
I maintained an accurate register while providing excellent customer service to guest in store as well as over the phone. I cleaned properly as well as restocked merchandise. Customer Service Representative
Sprint - Augusta, GA
January 2019 to November 2019
While working for Sprint I was a customer service representative. I assisted Sprint retail associates with managing customer devices and accounts. I assisted in the replacement of devices as well as updates within the Sprint systems. I helped Sprint associates with accessing devices as well. Customer Service Representative
Teleperformance - Augusta, GA
November 2015 to August 2016
• Well Care Pharmacy Tech
• Working side by side with various health care providers to establish the most accurate of care.
• Providing members with the best customer service
• We specialized in providing health related information to members, physicians, and pharmacist alike. Food Service Associate
Steak & Shake - Augusta, GA
April 2013 to August 2015
I specialized in handling various amounts of money
• Processing Payments
• Receiving and Distributing Orders
• Properly handling food
• And providing excellent customer with the most adequate of service
• I was fluent in customer service etiquette
Cashier/Sales Associate
Bp Gas Station convenience store - Augusta, GA
January 2009 to December 2014
I had the responsibility of cash handling, stocking, cleaning, as well as managing the store solely. I resolved cash transactions as well as refunded customers when needed to. I managed lottery and as stocked coffee and hotdog station.
Customer Service Specialist
Sitel - Augusta, GA
June 2007 to July 2009
• Processing payments
• Creating,upgrading, and updating customer accounts
• Promoting new and existing equipment and services
• Troubleshooting for various reasons/On various equipment within the company.
• Answering any questions pertaining to the company/ Verizon. Education
Bachelor's in Health Care Administration
University of Phoenix - Augusta, GA
June 2018 to Present
High School Diploma
Thomson High School - Thomson, GA
August 2002 to May 2005
Skills
• Customer Service (10+ years)
• Trainable (10+ years)
• Excellent People and Communication skills (10+ years)
• Customer Care
• Call Center (4 years)
• Customer Support (9 years)
• CSR (10+ years)
• Cash Handling (9 years)
• Microsoft Office (10+ years)
• Typing (10+ years)
• Food Handling (6 years)
• Food Production (6 years)
• Food Preparation (6 years)
• Cleaning Experience (6 years)
• Kitchen Experience (6 years)
• Food Service (6 years)
• Food Safety (6 years)
• Microsoft Word (10+ years)
• Phone etiquette (10+ years)
• Computer Skills (10+ years)
• Serving Experience (3 years)
• Retail Sales (10+ years)
• Cooking (6 years)
• POS (7 years)
• Cashiering (7 years)
• Data Entry (8 years)
• Restaurant Experience (5 years)
• Meal Preparation (3 years)
• Sales administration (10+ years)
• Administration and business operations (10+ years)
• Delivery Driver Experience (5 years)
• Merchandising (2 years)
• Shift Management (10+ years)
• English (10+ years)
• Windows Remote Desktop (8 years)
• Negotiation (6 years)
• Medical coding
• Live chat (1 year)
• Moving (3 years)
• Suggestive selling (9 years)
• Upselling (9 years)
• Driving (10+ years)
• Communication skills (10+ years)
• Heavy lifting (4 years)
• Medical receptionist
• Front desk
• Office experience
• Medical scheduling
Certifications and Licenses
First Aid and CPR Certified
July 2019 to July 2022
Driver's License
August 2006 to August 2027
Drivers license : 050362134
Assessments
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Service Skills — Highly Proficient
May 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Familiar
December 2019
Applying customer service skills in a call center setting. Full results: Familiar
Customer service — Highly Proficient
May 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer service fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Written communication — Proficient
May 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Call center customer service — Familiar
June 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Work style: Conscientiousness — Highly Proficient
June 2021
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Memorization — Proficient
June 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Retail customer service — Proficient
June 2021
Comprehending and responding to retail customer needs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
over 15 years of customer service experience.
Contact this candidate