CRAIG L. ROY

Woodland, CA adw7iy@r.postjobfree.com

916-***-**** linkedin.com/in/craiglroy

DIRECTOR OF INFORMATION TECHNOLOGY

Senior-level IT professional with experience establishing and directing the strategic long-term goals, policies, procedures, and activities for the Information Technology department. Proven expertise in developing and implementing strategic and tactical plans related to Cyber security and technology processes. Experienced in reviewing and aligning IT strategy with business leaders to ensure IT is meeting or exceeding organizational expectations. Ability to facilitate client service delivery by upgrading and/or replacing systems as necessary to expedite processing while maintaining and improving functionality. Adept in ensuring system architectures and capabilities that support current and anticipated needs for the effective use of information as a competitive advantage in delivering services to clients. Areas of Expertise:

Team Leadership Applications and Product Implementation

Project Management Client Services/Vendor Relations

Cyber Security & Risk Management Strategic Planning

Clinical Applications Management (EHR) Business Case Development

Change Management Negotiations

ACCOMPLISHMENTS

Managed the relocation and evacuation of all hospital IT services during a catastrophic fire that breached city limits.

Directed efforts to fill gaps in organizational cyber security policies and procedures.

Directed team through multiple practice acquisitions, office relocations, and clinical application adoption. Reduced complicated communication methods and implemented systems that resulted in greater efficiency and a reduction in clinical worker frustration and burnout.

EXPERIENCE

Barton Health Systems, South Lake Tahoe CA 2021 – 2022

Director, Information Technology

Primary leader responsible for all Information Technology operations. Responsible for the assessment of and capabilities of legacy IT infrastructure and personnel implementing action plans for departmental enhancement. Improved the perception of the corporate IT staff and function from business inhibitor to business enabler as evidenced through direct customer feedback and service satisfaction. Managed IT personnel and full lifecycle of information technology infrastructure, applications, and services. Provided operations management, and direction, including security, backup/recovery/disaster planning, and off-hours staff coverage. Led projects with clinical departments, outpatient operations, and outside vendor agencies to minimize disruptions in everyday affairs.

Managed the relocation and evacuation of all hospital IT services during a catastrophic fire that breached city limits.

Led multiple Cyber Security projects to provide organization protections against malicious activities. Projects included – AT&T Managed End Point Detection and Response, Network

equipment replacement with Aruba ClearPass port security, Patch management, and Network Detection and Response systems. Responsible for e-mail monitoring and encryption system. Led

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the effort for an annual Cyber Security Assessment and managed the remediation effort with existing personnel.

Managed and documented 3 Year IT Strategic Plan focusing on both the Strategic and Tactical systems and operations to ensure organizational and Information Systems stability.

Managed staff of 8 with the responsibility for administering clinical applications including Epic Community Connect. Team was responsible for implementing several Epic departments builds, Epic application modules and management reports.

Managed outsourced partner responsible for Informatics, programming, and enhanced management reporting.

Sutter Health, Sacramento, CA 2014 – 2021

Director, Information Technology Client Services / Affiliate Client Services & Business Relationship Manager

Assessed the capabilities and maturity state of the legacy IT Imaging infrastructure and staff personnel. Implemented an action plan for Imaging and IT departmental enhancement. Improved the perception of the corporate IT support function from business inhibitor to business enabler as evidenced through direct customer feedback and service satisfaction surveys. Directed Client Services team with a focus on providing managed services to Radiology multispecialty medical group practice acquisition. Operations leader responsible for Business Process Management, and Business Case studies and analysis.

Led 2 projects to enable reduction in similar applications through a rationalization process. Recommended a cut-down in 4 different Infant Security Hospital systems into 1 standard application.

Reduced 5 different variations of applications into 1 standard application, resulting in in a reduction in maintenance costs by $200K to $500K per year.

Implemented LEAN activities to minimize waste, which yielded larger cost savings in workflows and contract workers non-full-time equivalents.

Radiological Associates of Sacramento Medical Group, Sacramento, CA 1997 – 2014

Chief Information Officer / Chief Security Officer

Provided a vision and road map driving accountability in the IT department and utilized lean processing principles to achieve efficiencies. Established enterprise-wide goals resulting in exceeding the expectations of customers through continuous improvement of products and services. Monitored and protected the collection, management, security and dissemination of information and records. Worked directly with customers and prospects to define, evaluate, deploy, and test new features and releases. Participated proactively with members of senior management in developing and executing strategic plans to optimize the use of information technology in support of customer care and business objectives.

Directed efforts to implement Meaningful Use activities resulting in over $100K in incentives to Physician group.

Negotiated service contracts, provider contracts, and vendor contracts that enabled significant cost savings and new technologies.

Designed and deployed Access to Patient Imaging results for referring primary physician providers in approximately six separate locations.

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EDUCATION

Bachelor of Science, B.S. in Business Management, University of Phoenix, Sacramento, CA

Computer Science Coursework, Franklin Pierce College, Concord, NH

Electronic Engineering Diploma, DeVry Technical Institute, Woodbridge, NJ

CERTIFICATIONS

Certified Healthcare Leader, Sutter Health Institute

CIO Boot Camp Certification, CHIME

AFFILIATIONS

Healthcare Information Systems Society

CHIME

SIIM

RBMA Speaker

PUBLICATIONS AND SPEAKING ENGAGEMENTS

Nominated and Selected in the top ten IT Informaticists by Medical Imaging Magazine 2007

Contributor, Medical Imaging topics, various publishers. InSite One Case Study, June 2006

RBMA Presenter, 2007 RBMA Radiology Summit

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