Service Representative Customer

DAVID MUNDINE

*** ****** *****, *******, ** *****

********@*****.***

H: 985-***-**** C: 985-***-****

PROFESSIONAL SUMMARY

• 24 years of customer service experience

• formerly held licenses to sell life, and property and casualty insurance

• excellent oral and written communication skills.

• managerial experience

• sales experience

• loan origination and closing experience

• experience overseeing the opening of new company locations WORK EXPERIENCE

State Bank and Trust

Branch Manager Slidell, LA January 2011-December 2016 Duties included anything that involved the day to day operations of the branch. Responsibilities included overseeing the opening of a new branch location, making calls to potential customers to persuade them to move their accounts and referring products to current customers where appropriate, originating and closing commercial loans. Serving as branch manager included the supervision of all employees of the branch and making sure bank policies and procedures were followed.

State Bank and Trust

Branch Manager Mobile, AL August 2008-January 2011 Duties included anything that involved the day to day operations of the branch. Responsibilities included overseeing a staff of four people, ensuring that all tellers and customer service representatives were following bank policies. Maintaining customer service and working to grow the customer deposit base and loan volume were key. This included making sales calls to potential customers. During the time spent here, a new location opened, broadening the duties to include the planning and supervising of a smooth opening in that area of the community. Regions Bank

Customer Service Representative Mobile, AL June 2005-August 2008 Duties included, but were not limited to, opening new accounts, answering questions about existing accounts, providing customer service, originating and closing consumer loans, selling and referring insurance and investment products, making cold calls weekly and referring products to customers that would enhance banking experiences. Responsibilities also included reaching and maintaining sales goals in new accounts, loans, insurance products, and referring to others in the bank where appropriate.

DAVID MUNDINE

Union Planters Bank

Customer Service Representative Mobile, AL November 1997-June 2005 Duties included, but were not limited to, opening new accounts, answering questions regarding existing accounts, recommending new products and services, referring customers where appropriate to best serve their needs, originating and closing consumer loans, and meeting sales goals for new accounts, loans and insurance products, thus maintaining license to sell series 6 and 63 property and casualty insurance.

Magnolia Federal Bank

Head Teller Mobile, AL May 1994-November 1997

Duties included, but were not limited to, all other duties of regular tellers plus balancing transactions of entire teller line, balancing the vault daily, and performing monthly audits of all tellers to ensure that all cash was in balance.

Altus Bank

Teller Mobile, AL August 1992-May 1994

Duties included, but were not limited to handling customer transactions, issuing official checks and money orders, making sure that transactions balanced, providing customer service, and recommending products to customers that would enhance personal banking experiences. EDUCATION

BA Organizational Communications

University of South Alabama

Mobile, AL

1996

OTHER NOTABLE SKILLS AND COMMUNITY WORK

• Excellent customer service skills

• Excellent oral and written communication skills

• Proficient in Microsoft Office Suite

• Managerial skills

• Formerly licensed in Property and Casualty Insurance

• Basketball assistant coach St. Pius X Catholic School Mobile, AL 2006-2011

• Diplomat for Mobile Area Chamber of Commerce 2003-2005

• Volunteer for Junior Achievement Mobile, AL 2010-2011 Slidell, LA 2014-2016 REFERENCES AVAILABLE UPON REQUEST

Contact this candidate