Service Representative Customer
Resume:
Resume
Jennifer E. Linaldi
North Ft. Myers FL 33905
*********@*****.***
Objective:
I desire to work for a company who values their employees as well as their customers. I would like to be able to put my skills to work for you company as well as learn new things. Employment History:
Uber, driver
Self employed
North Ft Myers, FL
01/2919 - present
Pick up Customer at one location and take them to there destination safely. Lynks Services
Call Center, Customer Service
North Ft Myers, FL
04/2018 - 03/2019 Customer service Representative. 100% customer satisfaction. Answer inbound calls as well as make outbound calls. Provide customer with great service, Listening skills and phone etiquette. Manager
Hickery Farms
Edison Mall
Ft Myers, FL
10/2015 - 10/2017 Manager
Provide the customer with information about the products and services that we provide. Provide customer with samples of the products we sell when available. Schedule preparation from week to week. Completing paperwork for store and verifying deposits. Providing store with change and mailing out paperwork via UPS every two weeks. Checking in shipment. Adjustiong time for employees time who makes nightly deposit at the end of day. Manager
Autozone
North Ft Myers, FL
03/2013 - 10/2015 Manager
100% customer satisfaction. Answer inbound calls as well as calling the customer. Provide car parts information and prices of the parts to customers on the phone. Attend the customer from the moment they walk into the store until they leave. Stock shelves and front and face. Pull parts for other stores. Take parts to commercial customers, receive payment from customers, return back to the store.
Self Employed
Naples, Ft Myers, FL
03/2009 -11/2013 Customer Service
Making and receiving calls, Placing appointment and up-selling, Housekeeping, Lawn care. On time care of owners homes, condo's and apartments. trimming and planting. 100% customer service.
Customer Service
7-11
Naples, FL
12/2007 - 05/2008 Sales associate
Cashier, customer service and stocking. Cleaning the store and stocking shelf's with new products as they came in off the truck. Taking inventory of over and under stock. Making sure the customer is 100% satisfied with every visit to our store. Tech Team
Livonia, MI
04/2007 - 11/2007 Service Tech
Inbound Out bound customer service center. Obtaining information to create tickets for customers or to help fix a problem that they had. Spanish and English speaking customer based job. Verifying of all customer information for security purposes. Listening to answering any questions the the customer had. Also helping as quickly as possible when the intranet would crash. Most important entering all data into the system in the notes of the customers account. Express
Warren, MI
11/2006 - 03/2007 Customer Service
Inbound out bound customer service center. Obtaining conformation from the customer to ship there supplies. Verifying all account information for security purposes and Listening to and answering any questions that the customer may have. At this job I also translated from English to Spanish as well. Most of all making sure to document the customers account with notes. Express
Warren, MI
10/2006 - 11/2006 Automotive
Manufacturing of auto parts for a many different types of automobiles and keeping up with rate. Self
Inglis, FL
01/2003 - 10/2005 Industrial cleaning
Self owned business in home and industrial cleaning. I would go to the work site and clean new homes so that the owners could move in. I also would go to customers homes to clean for them.
Self
Inglis, FL
01/2003 - 10/2005 Lawn Maintenance Manager
Clean customers lawns, cutting grass and planting new grass or flowers. Self
Cosamalopan, MX, MI
08/2005 - 10/2006 English Teacher
Teaching English to Spanish speaking children
Winds
Bonita Springs, FL
01/2004 - 03/2005 Cashier
Cashier, Customer service, Stocking and cleaning of store. I also learned how to use a heat press to place designs on T-Shirts.
Education:
Hanover Horton High
High school Diploma
Major: General
Jackson Area Career Center
MI 1 Yr completion
Major: Child Care
Jackson Area Career Center
MI 1 Yr completion
Major: Retail Merchandising
Edison State Collage
First year student
Major: Business Management
Skills and Abilities:
* 12 Years Customer Service
* Spanish/English Bilingual, Read and speak.
* Windows XP
* MS Word 2007
* Excel 2007
* Access 2007
* Outlook 2007
* Internet Explorer
* Handling large amounts of cash.
* Stock/ Inventory
* Phone etiquette
Notes and Other Information:
I am a self starter and a very hard worker who is on time and always ready to learn something new and follow orders. I would love a chance to work hard for your company. Let me put my skills to work for you.
Training:
I have computer training, trained in telephone etiquette and Spanish/English translating. I also have many months of data entry and computer trouble shooting. Additional Information:
I am a motivated self starter and I am able to multi-task, I work well under pressure and with others as a team.
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