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Customer Service Chief Engineer

Location:
Portland, OR, 97201
Posted:
May 18, 2023

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Resume:

Atul Bhatia

**** ****** ** *** ***, Los Angeles, CA, 90005 +1-323-***-**** adw7ij@r.postjobfree.com

WORK EXPERIENCE

• Technical / EHS auditor

• Expertise in Operation Excellence of any type of building

• Risk assessment of engineering services in hotels/malls/commercial buildings Chief Engineer, Hotel Royal Plaza, New Delhi Sep 2019 - Nov 2021

• Responsible for operation, maintenance and renovation of 440 hotel guest rooms, banquets, restaurants, kitchens, laundry, health club, swimming pool, engineering plant and equipment, water treatment and effluent treatment plant

• Providing leadership, direction and supervision for the engineering team in electrical, air conditioning & refrigeration, plumbing, civil, mechanical, boilers, fire and life safety systems

• Extensive experience in operation and maintenance of Building management system

(BMS)

• Provide excellent customer service by interacting in a professional and positive manner with clients, vendors and coworkers

• Preparation of annual engineering budget and tracking of monthly expenses

• Responsible for interviewing, hiring and training of employees

• Analyzed guest feedback on daily basis and form appropriate action plan to meet and exceed guest expectations

• Renovated 125 guest rooms in civil besides replacement of all MEP service pipe lines from guest rooms shafts to service floors

• Renovation of kitchen including HVAC

• Experience in Computerized maintenance management system (CMMS)

• Experience in operating relevant computer hardware/software in MS Office, Outlook, internet, BMS, fire etc

Head Of Operations, DLF Mall Of India (Employed with Cushman & Wakefield) Sep 2016 - Apr 2019

DLF Mall of India is the biggest mall in the country, with a retail space of 2 million sqft Average foot fall on weekday 40,000

Average footfall on weekend 70,000

Average footfall on national holiday/festivals 85,000

• Led manpower of 1000+ employees in technical, soft services, security, fire and safety, parking, liaison & compliances, purchase, accounts, horticulture and pest control, water treatment and effluent treatment plant

• Budget preparation and execution of key objectives as detailed in the Capex and Operating budgets to maintain CAM cost

• Put together contracts for Technical, Soft Services, Security, Fire & Safety, Food Court, and Parking operations through manpower agencies

• Extensive experience in operation and maintenance of Building management system

(BMS)

• Ensured the mall is presented to its customer in the highest possible standards in food court and F&B services, cleanliness, technical services, occupational health, safety & fire

• Established liaison with Govt. agencies like Police, Fire Department & Municipality.

• Reviewed and ensured the Planned Preventive Maintenance (PPM) schedule checks are carried out for all assets.

• Managed EHS (Environment, Health and Safety) for the use of end-to-end business processes and requirements that are designed to systematically achieve continuous improvement in EHS performance

• Established, implemented, maintained energy management system to enable us to follow a systematic approach in achieving continual improvement of energy performance, including energy efficiency, energy use and consumption. Achieved water savings and cost control

• Responsible for conducting regular evacuation & Emergency drills in conjunction with Fire department & Police involving entire retailers and their work force

• Ensured that monthly and Quarterly Compliance (QCC) report is prepared and all legal procedures are followed with respect to mall operations and tenant interaction

• Experience in operating relevant computer hardware/software in MS Office, Outlook, internet, BMS, fire etc

Achievements/ Best Practices

• Successfully streamlined DLF Mall of India Operation after project handover which otherwise was passing through crisis. Set up operation and maintenance of the mall operation, inducted and trained required manpower

• First LEED Gold Certified Mall in Northern India whose recertification after enhanced commissioning was audited successfully in DLF Mall of India

• In 2017: Received Outstanding performance award in the individual capacity in Cushman & Wakefield

• In 2017 :Received HSSE 360 safety culture Certificate of Appreciation in Cushman & Wakefield for giving support and contribution towards continual improvement and excellent performance in maintaining health, safety, security and environment

• In July 2017, Certification for the Mall from British Safety Council (BSC) which is Five Star Occupational Health and Safety Audit

• In October 2018, DLF Mall of India won prestigious ‘Sword of Honour’ from British Safety Council, which is widely recognized as the pinnacle of achievement in Health & Safety across the world

• In March 2018 Completed DUPONT Certified Training on SAFETY EXCELLENCE BY EFFECTIVE LEADERSHIP

• Workshop Attended: Neuro Linguistic Programming (NLP) in Leadership in 2011 Technical Consultant, Sant Nirankari Mission July 2012 - Sep 2016

“Member of the Core Committee” of Sant Nirankari Health City (SNHC) a super specialty hospital with 1300 beds, is a prestigious project of Sant Nirankari Mission to provide engineering support in construction of the hospital and then setting up its operation and maintenance

Operation and maintenance for project hand over and pre opening and later on operation and maintenance of their international headquarter office building for smooth operation of engineering services e.g. Building automation, Life safety and Fire alarm system, HVAC work and central AC plants, Electrical – HT/LT, DG installation & substation, UPS system, water & waste water treatment, masonry, carpentry and painting work, water treatment and effluent treatment plant

Extensive experience in operation and maintenance of Building management system (BMS)

Experience in operating relevant computer hardware/software in MS Office, Outlook, internet, BMS, fire etc

Chief Engineer, The Oberoi Hotels, New Delhi Apr 2009 - Jun 2012

• Responsible for operation, maintenance and renovation of 282 hotel guest rooms, banquets, restaurants, kitchens, laundry, health club, swimming pools,Fire Fighting Equipment engineering plant & equipment with a manpower of 60 engineers, supervisors and technicians besides contractual manpower in various engineering services including electrical, air conditioning, mechanical, plumbing civil, water treatment and effluent treatment plant

• Experience in CMMS ( Computerized Maintenance Management Systems)

• Extensive experience in operation and maintenance of Building management system

(BMS)

• Providing leadership, direction and supervision for the engineering team in electrical, air conditioning & refrigeration, plumbing, civil, mechanical, boilers, fire and life safety systems

• Provide excellent customer service by interacting in a professional and positive manner with clients, vendors and coworkers

• Preparation of annual engineering budget and tracking of monthly expenses

• Responsible for interviewing, hiring and training of employees

• Experience in operating relevant computer hardware/software in MS Office, Outlook, internet, BMS, fire etc

Energy cost reduction and facility up gradation work

• Achieved 40% reduction in breakdowns of machineries through effective maintenance

• Upgraded existing 200 KL/day effluent treatment plant to STP of 600 KL/day capacity at the cost of $ 225,000

• Replaced 45 years old 11 KV H.T. panel having oil circuit breakers of the hotel to new 11 KV H.T. panel having Gas Circuit Breakers at a cost of $ 40,000

• Carried out complete up gradation of 45 years old staff restaurant

• Replaced 2 nos.45 years old 1600 KVA and 1500 KVA oil type transformers with dry type transformers

• Implemented safety project in kitchen hood fire suppression system from ANSUL in hoods of various kitchens

• Implemented Energy Management System from CMS wherein 115 sub meters provide on- line monitoring of electrical parameters which resulted in substantial energy savings for the hotel

• Saved $ 115,000 in electricity, $ 65,000 in Water and $ 55,000 in Natural gas consumptions in three years

• Installed occupancy / motion sensors in the hotel

• Renovation of shopping space to make Art Gallery in the hotel at a cost of $ 85,000

• Responsible for renovation of BURBERRY, ZEGNA and DAMIANI brand of shopping outlet in the hotel

• Merit of winning trophy of Best Department of the Hotel in April 2010.

• Improved the safety and security of the hotel by installing fire safety systems, Tyre killer, baggage scanners, panic alarms in the hotel and remote-controlled gas shut down systems

Director Engineering Hyatt Regency, Delhi Nov 1996 - Mar 2009

• Responsible for operation, maintenance and renovation of 520 rooms and banquets, restaurants, kitchens, laundry, health club, swimming pools, staff lockers & restaurant and engineering plant & equipment with a manpower of 108 engineers, supervisors and technicians besides contractual manpower in various engineering services including electrical, mechanical and civil, water treatment and effluent treatment plant

• Experience in CMMS ( Computerized Maintenance Management Systems)

• Providing leadership, direction and supervision for the engineering team in electrical, air conditioning & refrigeration, plumbing, civil, mechanical, boilers, fire & life safety systems

• Extensive experience in operation and maintenance of Building management system

(BMS)

• Provide excellent customer service by interacting in a professional and positive manner with clients, vendors and coworkers

• Preparation of annual engineering budget and tracking of monthly expense

• Responsible for interviewing, hiring and training of employees

• Experience in operating relevant computer hardware/software in MS Office, Outlook, internet, BMS, fire etc

Renovation Work Undertaken

Assisted project team to carry out renovation of 393 guest rooms with new interiors including engineering services; revamped the guest rooms and entire MEP services in all rooms.

Worked for renovation of plant and machineries worth $ 2 millions which included inefficient central AC electrical plants, Cooling Towers, Air Scrubber, Building Automation System, 11 elevators, Effluent Treatment Plant, Steam Boilers, Fire Alarm System, AHUs and TFAs, 11 KV H.T. panels, Dry Transformers of 1250 KVA and 1500 KVA Diesel Generators.

Worked for replacing 90% of the laundry equipment (laundry washers, dryers, dry clean machines, folder and flat work ironer, mushroom and steam presses)

Successfully carried out renovation of Chinese restaurant “The China Kitchen” and 24 hrs. Coffee Shop Restaurant and Kitchen along with the project team

Merit of introducing CO2 flooding system in L.T. panel and Saunas in health club with unique fire trace tube technology in hotel and improve the safety of the hotel ACHIEVEMENTS

Demonstrated excellence in saving energy cost of $ 200,000 in year 2001 in electrical, water and natural gas

Holds the credit of achieving Engineering Excellence Award from HYATT International, Chicago, United States OF America, for Best Engineering team in Asia Pacific in 2001

Merit of having company sponsored international cross exposure in Grand Hyatt, Taipei, Taiwan having 900 rooms in year 2005

Supervisor - Maintenance, Abu Dhabi National Hotels Company, United Arab Emirates Jan 1988 - Oct 1996

Responsible for operation and maintenance of Four Resort properties their banquets, restaurants, kitchens, laundry, swimming pools, staff lockers & restaurant and engineering plant & equipment

Responsible for handing over / taking over the hotel properties from Municipality of Abu Dhabi and their complete operation/maintenance

Responsible for operation and maintenance of 6 lanes Brunswick bowling centre, recreation centre, Spa and health club

Responsible for O & M of various on shore and off-shore hotels / catering operations SCHOLASTICS

• Bachelor’s degree in Mechanical Engineering from G.B. Pant Institute of Technology, New Delhi in 1985

CERTIFICATIONS

Managerial Excellence Course from IIM (Indian Institute of Management), Kolkata in 2010 as part of Management Development Plan

Advance Diploma in PC Applications from NIIT, New Delhi in 2000.

Certified Engineering Trainer from HYATT International, USA on Skills Training and Group trainings in 1999.

Fire Fighting Training Certificate from Abu Dhabi National Hotels Company, U.A.E. in 1990

Certified by Dupont for Safety Management System in 2018 ACCOLADES

Holds the merit of giving two-hour lecture to Quality Champions (gathering of 40 people from Airport Authority of India, GMR group, German and Malaysian Airport authorities) of Delhi International Airport Private Limited (DIAL) in 2007 as part of their objective of becoming a leader in service quality in the airport industry

PROFESSIONAL REFERENCES

Cushman & Wakefield India Pvt Ltd

DLF Mall of India NOIDA

Ashok Ruhil

Account Director

+91-813**-*****

adw7ij@r.postjobfree.com

The Oberoi Hotels New Delhi

Jay Rathore

General Manager & Vice President

+91-981**-*****

adw7ij@r.postjobfree.com

Schneider Electric India Limited

Sanjeev Sharma

General Manager

+91-981*******

adw7ij@r.postjobfree.com



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