Customer service rep
Resume:
VonTese Cooper
Riverside, CA *****
*************@*****.***
• Clerical
• Ambitious
• Warehouse Systems (WMS, Manhatten, Accellos, PKMS, etc...)
• Makes quality decisions
• Works Efficiently and Effectively
• Adaptability
• Basic math and communication skills
• Computer Savvy
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Weber Logistics LLC - Perris, CA
October 2022 to Present
• First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications
• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems
• Receive and processes all order releases, including systems update and customer notification
• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required
• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts
• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits
• Provide clerical support services as required by customer: generating custom reports and responding to specific needs
• Performs other duties as assigned
• Billing
• Routing customer outbounds
• EDI
• Synapse and Manhattan Warehouse systems
• Creates and sends invoices to customers.
• Ensures correct rates are billed in TMS.
• Responds to emails regarding billing related inquiries in a timely manner.
• Compares TMS orders to shipping documents to make sure customers are accurately billed.
• Reviews financial data, corrects any discrepancies and reconciles accounts.
• Operates an electronic billing system and works with database software. Data Entry Clerk
NRI Distribution - Fontana, CA
August 2022 to October 2022
• SPS Commerce warehouse system
• Di Central warehouse system
• Arriba warehouse system
• EDI
• Aspire warehouse system
• Ensure that all required cases for each order are picked before processing
• Verification
• Inventory count
• Purchasing
• Print labels
• Routing
• Scheduling outbound pick ups
• Communication with client customer service reps
• Coding information
• Processing errors
• Complying with data information
• Printing and scanning files
• Generating reports.
• Create spreadsheets with Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• Confirm shipments
• Manifest
• Initiations
• Shipment maintenance
• Entering data into database software and checking to ensure the accuracy of the data entered
• Solve discrepancies in information and obtaining further information for incomplete documents.
• Confirm and send ASNs to customer clients
• Sign BOLs once shipments have been confirmed, and scan them to team group email
• Answer emails
• Trouble shoot
CSR - Customer Service Representative
Kenco Group - Perris, CA
November 2021 to July 2022
• Communicates via email and phone with outbound carriers daily, providing schedule for outbound shipments and equipment needs.
• WMS systemically open/close shipments and prepare accurate bills of lading for outbound freight.
• Routing
• Communicates through various media with site personnel, essential information to ensure operations are meeting requirements
• Receive all drivers, provide with direction for outbound shipments.
• Ensure that drivers depart with appropriate paperwork.
• Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Gather, enter into warehouse management system, and maintain all data and records relative to shipping activities.
• Assist in resolving any discrepancies.
• Communicate with inbound security
• Actively monitors trailer capacity and proactively works with spotter on trailers moves.
• Assists with other administrative duties as needed by leadership team.
• Files all outbound paperwork so that it is easily accessible when needed.
• Maintains seal log accurately with necessary information.
• Maintains the load board with accurate information.
• Other tasks as assigned by General Manager
• Computer applications using Microsoft Office (Word, Excel PowerPoint), Access, and Microsoft Outlook
• Inspect shipments
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Input data on computer to create a daily inventory report.
• Organize accurate recordkeeping
Quality Control
Kenco Group - Perris, CA
November 2021 to July 2022
• Inspect and report damages
• Respond to damage call outs
• Pallet consolidation
• Cycle counting
• Case relocations
• Research lost inventory
• Replenish pick locations
• Communicate any inventory discrepancies to supervisors, managers and inventory clerks Inbound Clerk
GXO Logistics- Adidas - Colton, CA
December 2020 to August 2021
• WMS
• Outlook
• Teams
• handle inbound and outbound merchandise.
• manage the company's inventory.
• Systematically move and research merchandise to the appropriate staging area
• prepare outgoing shipments
• check that orders are complete and not damaged
• Process orders and maintain inventory in a Warehouse Management System (WMS)
• EDI
• Complete FAI (first article inspections)
• communicate with vendors when product is received damaged, or late
• complete and view yard check with PINC
• create LPN for inbound and outbound projects
• plan trailers to be received
• scan each case into inventory
• search SKU for missing pallets/ cases
• instruct material handlers on what their next task when supervisor is unavailable
• create shipping PO labels for outbound products including international product.
• Assign and plan inbound trailers identified within WMS reporting for unloading
• Perform data entry tasks
• Research and correct transaction errors
• Handle domestic and international shipping documents
• Perform any additional tasks given by general manager or shipping supervisor(s) MCO Sorter
JCPenney Logistics - San Bernardino, CA
August 2017 to November 2019
• Detail check each case
• making sure garments quality, quantity, size, and color is correct
• Insert ink tags if necessary
• Induct garments to store chutes
• Pack items into totes and send to Uni sort for shipping.
• Run associate UPH (unites per hour) numbers
• Train new hires on Hang sorter
• Research lost and unknown cases
• Log in the trailers on yard and learn case quantity coming in the doors Education
AA in Graphic Design
Platt College - Riverside, CA
September 2015 to October 2016
High school diploma or GED
Skills
• mircosoft word (10+ years)
• microsoft powerpoint (10+ years)
• Shipping Receiving (2 years)
• Warehouse Associate (5 years)
• Customer Service (3 years)
• Logistic support (4 years)
• Customer Support (8 years)
• Warehouse experience
• Warehouse management system (8 years)
• Order fulfillment (8 years)
• EDI (8 years)
• Inventory control
• Data collection
• Quality control (8 years)
• Quality assurance (8 years)
• Clerical experience (8 years)
• Bookkeeping
• QuickBooks
• Computer literacy
• Materials handling
• Typing (10+ years)
• CSS
• Microsoft Excel (10+ years)
• Data entry (8 years)
• Typing
• Computer skills (10+ years)
• 3PL (8 years)
• routing (2 years)
• Microsoft Outlook
• Warehouse management
• Workday
• SAP
• Supply Chain (8 years)
• Purchasing (1 year)
• Microsoft Office
Awards
Employee of the Month
January 2020
I was awarded employee of the month with Walmart Distribution for the month of January for being the top performer, receiving trailers 110% to goal
Assessments
Supervisory skills: Motivating & assessing employees — Familiar July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Warehouse associate — Proficient
August 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Workplace safety — Familiar
August 2020
Using safe practices at work
Full results: Familiar
Warehouse shift leader — Familiar
October 2021
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Warehouse associate — Familiar
August 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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