VonTese Cooper

Riverside, CA *****

adw7i6@r.postjobfree.com

+1-951-***-****

• Clerical

• Ambitious

• Warehouse Systems (WMS, Manhatten, Accellos, PKMS, etc...)

• Makes quality decisions

• Works Efficiently and Effectively

• Adaptability

• Basic math and communication skills

• Computer Savvy

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Weber Logistics LLC - Perris, CA

October 2022 to Present

• First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications

• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems

• Receive and processes all order releases, including systems update and customer notification

• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required

• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts

• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits

• Provide clerical support services as required by customer: generating custom reports and responding to specific needs

• Performs other duties as assigned

• Billing

• Routing customer outbounds

• EDI

• Synapse and Manhattan Warehouse systems

• Creates and sends invoices to customers.

• Ensures correct rates are billed in TMS.

• Responds to emails regarding billing related inquiries in a timely manner.

• Compares TMS orders to shipping documents to make sure customers are accurately billed.

• Reviews financial data, corrects any discrepancies and reconciles accounts.

• Operates an electronic billing system and works with database software. Data Entry Clerk

NRI Distribution - Fontana, CA

August 2022 to October 2022

• SPS Commerce warehouse system

• Di Central warehouse system

• Arriba warehouse system

• EDI

• Aspire warehouse system

• Ensure that all required cases for each order are picked before processing

• Verification

• Inventory count

• Purchasing

• Print labels

• Routing

• Scheduling outbound pick ups

• Communication with client customer service reps

• Coding information

• Processing errors

• Complying with data information

• Printing and scanning files

• Generating reports.

• Create spreadsheets with Microsoft Excel

• Microsoft Teams

• Microsoft Outlook

• Confirm shipments

• Manifest

• Initiations

• Shipment maintenance

• Entering data into database software and checking to ensure the accuracy of the data entered

• Solve discrepancies in information and obtaining further information for incomplete documents.

• Confirm and send ASNs to customer clients

• Sign BOLs once shipments have been confirmed, and scan them to team group email

• Answer emails

• Trouble shoot

CSR - Customer Service Representative

Kenco Group - Perris, CA

November 2021 to July 2022

• Communicates via email and phone with outbound carriers daily, providing schedule for outbound shipments and equipment needs.

• WMS systemically open/close shipments and prepare accurate bills of lading for outbound freight.

• Routing

• Communicates through various media with site personnel, essential information to ensure operations are meeting requirements

• Receive all drivers, provide with direction for outbound shipments.

• Ensure that drivers depart with appropriate paperwork.

• Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.

• Gather, enter into warehouse management system, and maintain all data and records relative to shipping activities.

• Assist in resolving any discrepancies.

• Communicate with inbound security

• Actively monitors trailer capacity and proactively works with spotter on trailers moves.

• Assists with other administrative duties as needed by leadership team.

• Files all outbound paperwork so that it is easily accessible when needed.

• Maintains seal log accurately with necessary information.

• Maintains the load board with accurate information.

• Other tasks as assigned by General Manager

• Computer applications using Microsoft Office (Word, Excel PowerPoint), Access, and Microsoft Outlook

• Inspect shipments

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

• Maintain customer records and update account information.

• Maintain financial accounts by processing customer adjustments.

• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

• Input data on computer to create a daily inventory report.

• Organize accurate recordkeeping

Quality Control

Kenco Group - Perris, CA

November 2021 to July 2022

• Inspect and report damages

• Respond to damage call outs

• Pallet consolidation

• Cycle counting

• Case relocations

• Research lost inventory

• Replenish pick locations

• Communicate any inventory discrepancies to supervisors, managers and inventory clerks Inbound Clerk

GXO Logistics- Adidas - Colton, CA

December 2020 to August 2021

• WMS

• Outlook

• Teams

• handle inbound and outbound merchandise.

• manage the company's inventory.

• Systematically move and research merchandise to the appropriate staging area

• prepare outgoing shipments

• check that orders are complete and not damaged

• Process orders and maintain inventory in a Warehouse Management System (WMS)

• EDI

• Complete FAI (first article inspections)

• communicate with vendors when product is received damaged, or late

• complete and view yard check with PINC

• create LPN for inbound and outbound projects

• plan trailers to be received

• scan each case into inventory

• search SKU for missing pallets/ cases

• instruct material handlers on what their next task when supervisor is unavailable

• create shipping PO labels for outbound products including international product.

• Assign and plan inbound trailers identified within WMS reporting for unloading

• Perform data entry tasks

• Research and correct transaction errors

• Handle domestic and international shipping documents

• Perform any additional tasks given by general manager or shipping supervisor(s) MCO Sorter

JCPenney Logistics - San Bernardino, CA

August 2017 to November 2019

• Detail check each case

• making sure garments quality, quantity, size, and color is correct

• Insert ink tags if necessary

• Induct garments to store chutes

• Pack items into totes and send to Uni sort for shipping.

• Run associate UPH (unites per hour) numbers

• Train new hires on Hang sorter

• Research lost and unknown cases

• Log in the trailers on yard and learn case quantity coming in the doors Education

AA in Graphic Design

Platt College - Riverside, CA

September 2015 to October 2016

High school diploma or GED

Skills

• mircosoft word (10+ years)

• microsoft powerpoint (10+ years)

• Shipping Receiving (2 years)

• Warehouse Associate (5 years)

• Customer Service (3 years)

• Logistic support (4 years)

• Customer Support (8 years)

• Warehouse experience

• Warehouse management system (8 years)

• Order fulfillment (8 years)

• EDI (8 years)

• Inventory control

• Data collection

• Quality control (8 years)

• Quality assurance (8 years)

• Clerical experience (8 years)

• Bookkeeping

• QuickBooks

• Computer literacy

• Materials handling

• Typing (10+ years)

• CSS

• Microsoft Excel (10+ years)

• Data entry (8 years)

• Typing

• Computer skills (10+ years)

• 3PL (8 years)

• routing (2 years)

• Microsoft Outlook

• Warehouse management

• Workday

• SAP

• Supply Chain (8 years)

• Purchasing (1 year)

• Microsoft Office

Awards

Employee of the Month

January 2020

I was awarded employee of the month with Walmart Distribution for the month of January for being the top performer, receiving trailers 110% to goal

Assessments

Supervisory skills: Motivating & assessing employees — Familiar July 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Warehouse associate — Proficient

August 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Workplace safety — Familiar

August 2020

Using safe practices at work

Full results: Familiar

Warehouse shift leader — Familiar

October 2021

Supervising warehouse staff and maintaining safety and security standards Full results: Familiar

Work style: Reliability — Expert

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Warehouse associate — Familiar

August 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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