Jeannie Kost

***** ********* **. #*

Gaithersburg, Maryland 20878

703-***-****

adw7hi@r.postjobfree.com

I am a dynamic manager able to build a strong team and client base through highly personalized customer service and innovative marketing and sales techniques. I am energetic with an upbeat personality who likes to be busy and interact with people. I am reliable, responsible, and a team player who works well with people and takes pride in doing professional and thorough work.

Objective

I desire a management/medical office position where I can effectively use interpersonal, organizational, and technical skills in an innovative high energy environment. My experience includes nine years of operational management in the bridal industry and eight years in the medical field with emphasis on strategic planning, operations, customer relations, and staff supervision and training.

Work Experience:

Center for Laser Surgery: Dr. Maren Shaw: Dermatology/Cosmetic September 2013-Present: Front desk/Billing Surgery Scheduling Duties include operating Mysis Tiger and EMA medical records. Handled all incoming calls and appointments for one Doctor and 5 nurses. Scheduled and arranged procedures for Dermatology and Laser surgeries. Generated daily reports to keep office running on a functional and timely manner. Accepted accounts receivables and handled all Medical Insurance billing follow up and inquiry for patient accounts. Kept medical stock of all injectable medicines and called in pharmacy requests. Assisted Office manager with all functions of front and back office. Orthopedic/Maryland Physical therapy Dr. William Sadlack, Dr. Bahman Sadr and Massoud Talaie, R.PT

June 1999- June2004 : Surgery scheduling/account and billing Managed and tracked physician surgery schedules and facilitated patient coordination including education on surgical procedures and medical tests prior to surgery. Completed pre-authorization of treatment plans with appropriate CRT coding. Worked with patients and insurance companies to process claims, working with the CBSI system. Resolved all collections for the practice to close out accounts, facilitate interface patients, and provided court testimony for attorneys.

Bridal Salon Management

Began career in retail sales and worked my way up to managing a high-end progressive bridal salon: 2004-2012

Responsible for opening and managing a new flagship store for a national corporation. Managed operational merchandising and accounts including interface with vendors and billing; retail promotion and display; and oversight of sales consultants, staff training, and scheduling Managed inventory and stock operations including shipment and preparing all merchandise for store and brides. Interviewed and hired staff and provided sales report at end of each day to corporate headquarters.

Top sales person for store and received outstanding references from return customers that generated new clients and developed a reputation for outstanding customer service Dealt with staffing issues such as interviewing potential staff, conducting performance reviews, as well as organizing training and development

Organized special promotions and events

References on Request