PROFESSION SUMMARY

Knowledgeable and dedicated customer service profession with extensive

experience. Solid team player with outgoing, positive demeanor and proven skills in establishing reports with the guests. Motivated to maintain guest satisfaction and contribute to company success.

WORK EXPERIENCE:

STRATO HOTEL BY WARWICK.

Doha, Qatar. February 2021 - Present.

Position

Monitor designated areas to recognize signs of danger.

Report to my Supervisor for any incident or accident.

Assist the guest in swimming classes.

HAMILTON AQUATICS SWIMMING TRAINING L.L.C.

QATAR,DOHA. January 2020 - September 2020.

Position: Lifeguard.

Work within the Normal Operating Procedures and Emergency Action Plan that is supplied by the School.

To ensure a duty of care to self,any other member of staff and pool users.

To report any concerns to the Line Manager.

Set-up and dismantle equipment in a safe and efficient manner in accordance with the School or Hamilton Aquatics.

CITY CENTRE ROTANA DOHA. June 2018 – Dec 2019.

Position: Lifeguard/Swimming Instructor.

Open the pool each day and close it down in the evening depending with the schedule and hours.

Provide swimming lessons and swim team coaching when available..

Proactively identify hazards or potential hazards to present accidents.

Maintain clean environment in the pool area and around. CITY CENTRE ROTANA DOHA,QATAR

Position: Bellboy June 2018-May 2019.

Transfer luggage, bags and other items from vehicles and main lobby to and from guest’s room by using a trolley.

Consistently offer professional, friendly and engaging service

Assist with any plans or arrangements the guest intends to make during their stay

Rooming the guests

JOHN GITAU ITHEBO

Contacts:

Mobile:+974********

Emails:

adw7hf@r.postjobfree.com

adw7hf@r.postjobfree.com

Current address:

Qatar, Doha

Personal Data:

Date of Birth: 7th, 11, 1988

Marital Status: Married

Nationality: Kenyan

Gender: Male

Height: 159cm

Results Oriented.

Independent working.

Self-motivated.

Desire to improve.

Languages:

English-Fluent

Swahili- Fluent

Delivering messages, mail or parcels to the guests room

Assist guest regarding hotel facilities in an informative and helpful way

Follow departments policies, procedures and service standards

Assist guests in arranging for transportation by hailing cabs on the streets or calling other transportation services

Greeting and directing guests to the front desk, restaurants and other hotel facilities

Providing local information and advice

Other duties assigned

CITY CENTRE ROTANA DOHA. May 2017- May 2018

Position: Room attendant

Clean guest’s rooms and change linens according to company standard of performance.

Vacuuming floors, dusting and bathroom cleaning, inside window cleaning, etc.

Replenish guest’s supplies in the room including water, glasses and toiletries.

Sign in and out master keys daily.

Maintain proper usage of cleaning supplies and equipment.

Update and record all cleaned rooms.

Return and tag all lost and found articles in the office.

Report necessary maintenance.

Follow safety and sanitation procedures.

Transguard Group Dubai Feb 2014 – May 2017

Position: Dubai Metro Housekeeping

Maintain cleanliness of Dubai Metro Stations.

Observing precautions to protect Dubai Metro Station properties. Janinotes Commercial Agencies KENYA May 2010 – Feb. 2012 Position: Sales Agent

Maintain weekly track of the sales and leadership report.

Use sales strategies to increase profit for the company. African Pottery Safaris KENYA

Position: Safari Driver.

Arrange travel plans for visitors and present itineraries.

Copied, scanned and logged all supporting documents. ADDITIONAL TRAINING AND CERTIFICATION

Basic fire awareness training.

Cross Training Certificate, City Centre Rotana. Bell Captain 18th March – 12th April 2019.

Cross Training Certificate, City Center Rotana. Lobby Ambassador 22th Jan – 19th March 2018.

Basic first aid awareness.

Excellence Award Danube Metro Station, Dubai.

Certificate of Excellence, City Center Rotana. Attendance of Special For The Special June 2017.

Common Wealth Drowning Prevention,Royal Life Saving Certificate of BRONE MEDALLION (2023-2025)

PROFESSIONAL QUALIFICATION.

Kenya Life Saving Federation Re-Certification Feb 2023.

Certificate in Swimming pool Management Course.

Certificate of Registration in Lifesaving.

Level 3 Certificate in Senior Lifesaving.

Kenya Life Saving Federation Lifeguard License.

First Aid License.

International Life Saving Federation. ( I.L.S.) Sept. 2019.

International Instructor Inland Open Water Lifeguard (Certificate with valid License.)

International Inland Open Water Lifeguard (Certificate with valid License.)

International Beach/Surf Lifeguard (Certificate with valid License.)

International Pool Lifeguard (Certificate with valid License.) Kenya Life Saving Federation - May 2019.

Certificate in Swimming Pool Management Course.

Level 1 in Swimming Instructor Course.

Lifeguard and Swimming Instructor Certificate.

Level 3 Certificate in Senior Lifesaving.

Certificate of Registration in Lifesaving.

Kenya Polytechnic - 2011

- Diploma in Housekeeping and Laundry.

MACHAKOS TECHNICAL INSTITUTE - April 2010.

-- April 2010. Certificate: Microsoft packages.

St . Augustine Secondary School. Kenya – 2008 .

- Kenya Certificate Of Secondary Education (KCSE)

Jolly Hope Academy. Kenya 2003.

- Kenya Certificate Of Primary Education (KCPE)

HOBBIES

Playing football

Swimming

Listening to music

Travelling

REFEREES

Available upon request

Contact this candidate