Sales Manager Customer Service
Resume:
KKEEVVIINN SSHHAANNAAHHAANN
*** *** ******, ***-****-DE-BELLEVUE, QUEBEC, H9X 4A8 MOBILE: 514-***-**** ***************@*****.***
SALES BUSINESS DEVELOPMENT LEADERSHIP
A seasoned, bilingual sales professional with a proven record of over 20 years of sales, business development and leadership experience. Key strengths and success in communication, sales training and network development. Core competencies include
Business Development
Business-to-Business Sales
Sales Leadership and Training
Negotiation Skills
Staff Hiring and Development
Objective
To join an organization with a solid vision and promising future and apply my sales, sales training and sales marketing expertise to help the overall success of an organization, colleagues and clients. WORK EXPERIENCE
SUMMITT ENERGY
Summitt Energy (www.summittenergy.ca) is a leading provider of energy management services involving electricity and natural gas solutions for residential and business customers across North America Regional Sales Manager, Quebec & Ontario Montreal, Quebec, Feb. 2007 – Present Roles: Reporting to the Vice President of Sales. Responsible for hiring, training and managing sales staff (managing up to 50 Sales representatives at once).
Selected achievements:
Surpassed target and led all suppliers in new business acquisition every year.
Won the trust of many large volume customers by offering specialized knowledge of the energy market coupled with supreme customer service and integrity.
Developed several sales representatives into industry experts.
Flawless compliance record with all local utilities
Hired and trained more than 300 reps over 4 year period JUST ENERGY
Just Energy (www.justenergy.com), formerly known as Energy Savings Group, is a leading independent energy supplier of electricity and natural gas across the US and Canada. Just Energy is also the largest competitive green energy retailer in North America.
Regional Sales Manager (RSM) Montreal, Quebec, Nov. 2004 – Jan.2007 Roles: Reporting to the National Sales Director. Hired as a Sales Representative and was promoted to RSM after 4 months. Managed up to 30 Sales Representatives.
(KEVIN SHANAHAN, PG 2 OF 3)
Selected achievements:
Managed top branch for 3 consecutive years.
Presidents Club member for 10 consecutive quarters
Responsible for acquiring nearly ten thousand new customers
Operated Quebec and Toronto Branches simultaneously
Qualified for every Presidents Club trip over 3 year cycle ADVANTAGE HEALTH MATTERS
Advantage Health Matters (www.advantagehealthmatters.com) is a whole-foods distributor of nutritional supplements and food necessary for maintaining vibrant health or overcoming a health challenge. Independent Sales Representative (Quebec) Montreal, Quebec, July 2003– August 2004 Role: Reporting to the President. Built the company’s network for the Quebec market by offering highest-quality nutritional supplements to retail natural food stores, naturopathic doctors and some oncologists. Selected achievements:
Surpassed target by 300% in year of promotion.
ROYAL BANK OF CANADA (MONTREAL, QUEBEC)
The Royal Bank of Canada (www.RBC.com) is the largest financial institution in Canada. The bank serves approximately ten million clients through its network of 1,197 branches. RBC has operations in Canada, the United States, and 48 other countries.
Market Intermediary (Quebec) Montreal, Quebec, June 2001 – June 2003 Role: Reporting to the Quebec Sales Manager. Responsible for promoting Group, Individual Life, Disability Insurance and Investments.
Selected achievements:
Met target both years.
FRANKLIN COVEY CANADA (MONTREAL, QUEBEC)
Franklin Covey (www.franklincovey.com) is the global consulting and training leader in the areas of strategy execution, customer loyalty, leadership and individual effectiveness. Clients include 90 percent of the Fortune 100, more than 75 percent of the Fortune 500, thousands of small- and mid-sized businesses, as well as numerous government entities and educational institutions.
Associate Consultant (Quebec City, Montreal & Ottawa) Montreal, Quebec, Jan.1999 – May 2001 Role: Reporting to the National Sales Manager. Business-to-Business Corporate Training sales. Selected achievements:
Surpassed sales target every year
Worked with customers to design optimum program for their success
Worked in tandem with Instructional design expert
Personally passed every productivity and leadership program offered by the Company.
(KEVIN SHANAHAN, PG 3 OF 3)
NIKKEN (MONTREAL, QUEBEC)
Nikken (www.nikken.com) is one of the world’s largest multilevel marketing and health products firms. With roots in Japan, the world leader, operating in 20 nations worldwide, sells magnetic health products (shoe inserts, mattresses) as well as nutritional supplements, skin care products and many more items focusing on health and wellness items.
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Independent Distributor (North America) Montreal, Quebec, Jan.1997 – Jan. 1999 Role: Enrol and train new distributors. Responsible for the retail of high-end health products Selected achievements:
Managed a group of 15 distributors and became a leader of Nikken for the Quebec market. STANDARD LIFE (MONTREAL, QUEBEC)
Standard Life (www.standardlife.ca) offers long-term savings, investment and insurance solutions to more than 1.4 million Canadians, including group benefit and retirement plan members. Standard Life is a company which has around 6 million customers worldwide.
Market Intermediary Montreal, Quebec, Sept.1992 – Sept. 1997 Role: Acquire new business clients and service existing clientele Selected achievements:
• Surpassed sales target every year
• Maintained 99% persistency record over 5 years
• Presidents Club member in 1996, Bali Indonesia.
• Only Quebec agent out of 30 to earn Presidents Club Honour EDUCATION
Bachelors: Business Administration (Management); St. Francis Xavier University, Nova Scotia 1991 DEC: Commerce; Champlain College, Lennoxville campus 1987 High School Diploma: Loyola High School 1985
SUPPLEMENTARY SKILLS & INFORMATION
Professional training: Seven habits of highly effective people - What matters most – Bob Proctor mentor study program Interests: Personal development material, various sports, fitness and nutrition. Community Activities: Involved as minor hockey and soccer coaching.
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