Alicia Glass-Jamerson

Overland Park, KS ***** 913-***-**** adw7fu@r.postjobfree.com

SKILLS

Hard skills, not soft Inventory Tracking Creating Reports

Critical Thinking Leadership Trainer

Customer Service Time Management Communication

SOFTWARE

Microsoft Word, Excel, Power Point, Outlook, One Drive Adobe suite, NetOxygen, Conference Bridge, UPS and Fed Ex processing, Shelby, Cloud systems, Bluderstrend, Constant Contact.

PROFESSIONAL SUMMARY

Accomplished and performance driven professional with extensive experience,

leading program coordination, project development, and event planning by utilizing outstanding organizational and time management skills.

SKILLS

Processing procedures

Information Verification

Created reports

Planning and Coordination

MS Office

Excellent Communication

Good Telephone Etiquette

Google Docs

Scanning

WORK HISTORY

OFFICE MANAGER 09/2022 to 3/2023

Archway Homes Inc., LLC Lenexa, KS

Preformed Sales and marketing task on daily basis

Took customer calls, especially reference to houses we might purchase.

Did a weekly sales newsletter in Constant Contact

Research various types of marketing to create a weekly spreadsheet.

Upload contractor invoices in Builders trend weekly.

Ordered all office supplies.

MORTGAGE PROCESSOR 07/2019 to 6/2022

LeaderOne Financial OVERLAND PARK, KS

Resolve issues with mortgages and titles.

Processes invoices

Data entry of invoices and account information on a computer

Communicate with customers over the phone daily, on average 50 calls per day.

Scan & file documents

Notary affidavits

SENIOR ON-SITE SERVICE SPECIALIST, ENGINEERING ASSISTANT,

RE-DISCLOSURE SPECIALIST 04/2016 to 04/2019

Various Contractor Positions

Apria Healthcare – On Site Service Specialist

CentryLink – Engineering Assistant

US Bank – Re-disclosure Specialist

Schedule site surveys, ensured fiber and equipment was built at customer locations, confirmed that permits we completed, and systems were updated for the installation.

Worked closely with engineers, project managers, and other departments

to best meet customer needs

Scheduled site surveys, ensured fiber and equipment was built at customers' locations

Confirmed that permits were completed, and systems updated for installation

Accessed and utilized multiple database systems, uploaded documents to US Bank Cloud

Assisted customer over the phone and via email daily

Ensure the projects we on time and met “FOC” “full order commitment.”

ADMINISTRATIVE ASSISTANT 03/2007 to 12/2007

Sprint Mobile Media Network Logistics

Provided project management and support for the Sprint Mobile Media Network team by ensuring the team had the hardware and software necessary for success.

Organized sales meetings nationally and locally in multiple cities

Recognized for effective production of team meetings, outside quarterly sales meetings, and Sprint offsite gatherings

PROGRAM COORDINATOR 10/2004 to 02/2007

UM Church of the Resurrection

Managed singles adult ministry program which included monitoring budget, planning events, and leading volunteers

Managed annual fiscal budget and handled accounts receivable and accounts payable.

Updated and maintained databases in “Shelby” and managed Outlook calendars.

Recruited, trained, and managed 3 volunteer groups, providing training and guidance to volunteer leaders so they could independently coordinate team events.

EDUCATION

BA Journalism, Advertising/Public Relations, Communications/Marketing

Wichita State University, Wichita, Kansas

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