Service Representative Data Entry

Nathiya Saminathan Customer Service Representative

********.****@*****.***

Phone : +1-763-***-****

Summary:

Around 3 years of experience in Banking and Logistics Domain, Processing Loans, Payments & Underwriting.

Strong experience with Data entry/Data Processing into CRM with excellent computer skills of MS Tools and Database

Experience with Reports, Statements generation, Various Payment/Fund transfer Validations, Deposit, and balance Validations.

Proficiency in MS Office tools like Word, Excel, Power point & Outlook.

Strong understanding of SQL and can create Queries, use them to perform Data Analysis and handle validation of large volume of financial data.

Experience in gathering financial information, document customer inquiries, and respond to email queries.

Experience in running reports against Customer records, assisting them with Payment’s processing and Invoice generation.

Demonstrable troubleshooting skills, excellent logical and critical thinking.

Experience of working in liaison between multiple parties and ability to multi-task efficiently.

Adhered to firm process and hard timelines in the project and delivering on schedule.

Excellent Oral and written communication skills.

Experience in handling Customer accounts maintenance, Statements generation and managing inquiries on various banking Products and responding to customer calls/emails.

Involved in the preparation and recording of all deposits and payments into banks system.

Ability to work under pressure and manage multiple deadlines, could handle urgent requests in time-sensitive manner.

Professional Experience:

South Indian Bank

Location: Coimbatore, India

Project: Online Consumer Banking Support

South Indian Bank Limited is a major private sector bank headquartered at Thrissur in Kerala with around 920 branches. With branches all over India and a clientele across the world, the bank is considered one of the most proactive banks in India with a competent tech savvy team of professional at the core of services. Online services include Account opening, E-Filing of tax returns, Ticket booking, MSME Loan registration, Loan Enquiry, Instant NPS A/C Opening / Contribution. The bank has during its long sojourn been able to project itself as a vibrant, fast growing, service oriented and trend setting financial intermediary. Project Involved functionality enhancements to improve customer experience. also, to meet regulatory requirements and provide user friendly navigations across Web and Mobile platform in the banking application.

Responsibilities:

Input detailed loan process documentation and Payments in the system – from origination to close.

Work with borrower to gather financial information and verify the accuracy to determine creditworthiness, and complete loan application.

Processed daily transactions, assist in reconciling at the end of the day and maintain proper record keeping of the system.

Worked on front office desk to understand real time system usage on Online banking, account maintenance & Statements generation.

Preparation of Queries to validate the Data base and help in the analysis of the system.

Involved in the Loan application process by filling the required information and disbursing the loan to eligible customers.

Processed and accessed deposits/loan payments from Customers. Checked the availability of funds to make transfer to various accounts.

Co-ordinate Customer requests for information with various departments and assisted in closing the requests.

Respond to queries via email and Phone calls in a timely manner.

Handle various projects as provided by the management to improve functional operations.

VNC Digital Services Pvt Ltd

Location: Chennai, India

Project: Reliance Warehousing

Provided clients with cost-effective solution for storing and moving goods around the country. Includes the process of managing inventory in a warehouse, including tracking quantities, monitoring expiration dates, and organizing products based on customer demand. It also includes managing the process of receiving and storing inventory and finalizing orders for shipments.

Responsibilities:

Preparing internal preliminary approval presentations and updating data base

Enter, review, and approve financial transactions in a company financial system.

Collaborate with peers, underwriters and other departments and promptly address business challenges and opportunities.

Assisting Transaction Manager with due diligence document control, including checklist management with syndicators and outside legal counsel

Validation of backend working of application using SQL queries.

Responding to email and voicemail requests in a timely manner.

Retrieve data from various sources and prepare data for analysis and reporting.

Work with Development team, Business & Support teams in understanding requirements and triaging any issues that arise out of testing.

Education and Training:

M.Sc(Computer Science), PSGR Krishnammal College, Coimbatore, India, Year : 2011- 2013

Completed Principles of Insurance course as part of academics.

Location: Cary, North Carolina.

Note: Eligible to work in United States without any Visa Sponsorship(H4-EAD).

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