Basil J Fadhouli Andrea

Kingston upon Thames, Surrey

Telephone (Home):

UK Phone 079********

LinkedIn Profile

https://www.linkedin.com/pub/basil-joseph-fadhouli-andrea/67/986/394

Email:

adw7fo@r.postjobfree.com

Professional Profile

A PhD Researcher in the informatics domain, holdings MSc Qualification in an information system. Possesses in-depth expertise in leading operations in multi-stranded hardware, software, and telecommunication system projects.

In addition to a decade of work in technical support and troubleshooting roles.

Possesses considerable analytical skills, which are well-supported by expert problem-solving capabilities, with proven records of delivering a complex, large-scale and long-term projects.

Possesses substantial expertise in data analysis through usability engineering (UI) with in-depth qualitative and quantitative data analysis using complex methods such as DUCE (Developer User Contextual Evaluation), Retrospective, focus group, grounded theory, thematic analysis, ethnography, regression analysis, etc.

Excellent project management experience and education on a master's degree level, where in-depth investigation of a large project, besides PRINCE2 Practitioner certified and ITIL service operation certified.

A personable individual who applies excellent interpersonal and communication skills when liaising with staff and clients, confidently providing training and support to both when required.

Qualified Instructor for PRINCE2 Foundation and Practitioner, ITIL Foundation and Intermedia for Lifecycle, including Service Operation, Service Transition, Service Strategy, Service Design, and Continuous Service improvement, in addition to UML.

Teaching IT Project management for MSc students at reading universities; this includes PRINCE2 and ITIL and also involved in MBA exam scenarios.

Education and Qualifications

PGCE Secondary

Basic Python

Teaching OCR J277

PhD Informatics System Design

Five years program includes taught models, assignments and research.

MSc.

Master in Information Systems (Merit), 2010, Thames Valley University, London

Core Modules:

Unified modelling languages Specification, Implementation, and OCL;

Project Management

Research Methods, Usability Engineering

Advance Rich Media, SQL Project

Knowledge Management

IT Consultancy Practice

Dissertation Project

BSc.

Core Modules:

Computer Science, 1997 Al-Mansour University

C, C++, Pascal programming languages.

Software Project, Reliability evaluation of computer programming.

Software project, Studies program and solves linear equation that has Fractional Function

Using the Simplex method in discrete mathematics.

Hardware: logic gate designs, flip-flop using logic tutor LT345, Fundamentals of Electronics,

Communication theory, Microprocessors/Assembly language.

Platform: MS-DOS, Unite Command(UNIX), Windows

Math, Discrete mathematics, operational research, numerical analysis, and statistics.

HND Electronic

Early Career Fundamental of Electronics,

Certification and Achievement:

I-Direct Certified Networks & VSAT Communication

IOM-certified, Installation, operation and

Maintenance of I-Direct Hub and VSAT Product.

ITIL Foundation Certified, EXIN, AXELOS

ITIL Service Transition, EXIN, AXELOS

ITIL Service Operation, EXIN, AXELOS

Certified Arabic-English USA Army linguist TITIAN

ITIL Service Design, EXIN, AXELOS

Prince2 Foundation Certification. PMG, AXELOS

ITIL Continue Service Improvement, EXIN

PRINCE2 Practitioner Certified by AXELOS

ITIL Service Strategy, EXIN, AXELOS

ITIL Manage across the life cycle, EXIN

Key Skills

Courses – Fundamental of Power, Fundamentals of X-Ray both by SIEMENS, VOIP; VSAT.

Courses – CCNA 640-601/640-801 from CBT through I-Direct

Hardware – PCB Rework, PCB Testing, PCB debugging, troubleshooting, BGA rework.

Applications – Microsoft Excel; Word; Visio; MS, 123 lotus, Microsoft Project. VMware, virtualization as a cost measure.

Networks – Design of small and medium-sized networks; network commands; routers; switches; hubs

Electronics – Power distribution; relays; Contactor, PLC, OPC Server.

Projects: Networking building rehabilitation, WIFI Mesh network, Usability engineering projects, fleet management GPS, and X-Ray installation Project.

Career Summary and work Achievement

1/2019 – Present

PhD researcher and Teaching ITIL and PRINCE2 as Instructor / Part-Time

University of Reading

PGCE Trainee expected to finish September computer science and PhD research expected to finish march 2023.

Teaching tutorials to MSc students, such as IT project Management, module INMR65-18-9A-2019 and INMR65-19-0MOD-2020

Teach PRINCE2 and ITIL framework tutorials.

I am involved in the MBA exam or assessment scenario drafting.

Certification in Pedagogy for Higher education, which is evidence against Descriptor 1 "Associate Fellowship of HEA)

Working toward Associate Fellowship Certification.

A PhD researcher in Informatics employing "Design Science" to contribute prescriptively to world knowledge.

Qualitative data analysis includes a different version of grounded theory, thematic analysis, ethnography, etc.

Quantitive analysis using regression analysis.

PhD subjects are sociotechnical materiality: Including knowledge management, design science, management theory, social theory, philosophy, and biases as psychology.

5/2017 – Present

ITIL consultant and instructor / Part-Time

Self-employed Community Venue Centre

Working as an ITIL instructor, delivering ITIL and PRINCE2 to the director and managing interest in adopting ITIL.

PhD researcher toward a doctoral degree also delivers classes for ITIL and PRINCE2 to MSc students as a professor assistant to the course.

12/2016 – 5/2017

ITIL Consultant

JavenTechnologies, USA, Rocky Mount, NC

Work as a contractor to deliver ITIL framework to the corporation, an example of the corporation that I helped Cummins Worldwide, IT manufacture operation environment.

Demonstrate the ITIL framework in IT operation environment and the method that helps in reducing manufacture incident; this includes all aspect of operation, team, infrastructure, incident, asset, access management, request fulfilment, etc.

Demonstrate the advantage of usability engineering in operation and in Rehearsing test phase, furthermore, demonstrate the advantage of predicted analysis and actual analysis before deployment.

Demonstrate the advantage of management tool, polling the CI and filtering.

Demonstrate the advantage of SLA between the Service provider and internal customer.

Demonstrate the advantage and the balance between proactive and reactive in the operating environment.

Explain how to act as project manager and deliver a weekly plan in operation management, furthermore, explain how "living document" as a lesson learn could impact the time in solving the issues.

Demonstrate the advantage of monitoring the system and the CSM, DML in the lifecycle.

Develop MS-Dos program to collect ping and traceroute for CI in the network.

• Developed MS-Dos program to ping active IP and produce the output in excel sheets, needed at the time.

23/ 7/201*-**-****

ITIL consultant and company owner, Self Employed.

Community Venue Centre, UK, Surrey

Deliver ITIL and PRINCE2 to client worldwide in a different language, this includes Jordan and another area.

2008 –23/ 7/2015

Data Analyst /Project Manager, PRINCE2 Methods

Google Venue Centre LTD before Google Business Centre LTD, Surrey, UK

Holding more than one role in the company- Served as Corporate to Corporate, A shareholder.

Responsibility includes.

IT Manager, Project manager when project existed, Data Analysis, IT Consultant.

Directing company projects, developing strategic plans, risk assessment implementing technical skills and business acumen in identifying opportunities, solutions to problems and applying 'out-of-the-box' strategies to project operations.

Delivering company projects on time and budget using PRINCE2 approach.

Project management and IT transition to Mid-size companies, adopt ITIL framework.

Provide IT consultancy to our subsidiary company, handling the contract, develop and complete tenders. (IT Consultant).

Directing usability engineering project where data collection and data mining using quantitative and qualitative approach. (Data Analysis).

Managing the SprinkLr application for advertisement and social media data collection to help Continued Service improvement process.

Managed business Facebook using automatic tools and apps.

Developed monthly reports and analyze data for all business aspects, using Excel, Google analytical, PowerPoint, demonstrate strong analytical skills in addition to web traffic. (Data Analysis)

Designing and driving business improvement processes, conducting system analysis.

Leading the project and directing the staff.

Supervising PCB testing and debugging printed circuit boards.

Supervising and support computer, laptop, tablet repair process at the business, provide IT support hardware and software for small to mid-size company.

Supervising and support the PCB ReWork and testing, computer repair.

Supervising and evaluate usability aspect of the web design.

Supervise Commercial coffee machine department for repair, sell and lease.

11/2005 – 2/2007

IT Consultant Contractor and BBA advice ( Full Time)

Operation support service and BBA contractor

United States Army Intelligence and Security Command,

8825 Beulah Street Virginia, USA served in Iraq

Managing two contracts within the BBA Program INSCOM Project; operate as the BBA subject matter expert.

Supporting the Iraqi mission, providing IT, VSAT, Communication and linguistic support, work as intermedia between the US army and the Iraqi army.

Negotiate and translate between Army and the third party under stress environment with a successful outcome.

12/2003 – 11/2005

Project Engineer ( Part Time to Full Time)

Gain Communication -Iraq More than one location TX, Virginia, Iraq, Jordan

Progress in more than one role in the company starting part time then become full time, responsibility includes:

Project Manager for the WIFI Cloud Project, this includes Liaising with the sales team, and run other company projects.

Drafting the contract between the company and the 3rd party.

Manager for the engineer tasked with Installation Vivato including Wi-Fi Bridge, Redline wireless communication, and air-lock software for wireless communication, additionally undertaking responsibility for sub-netting the Vivato Bridge.

Assisting Sales team to define customer specifications through applying expert language skills when working with Iraqi institutes and engineers.

Managing the Monitoring and analyzing issues with VSAT communication system for an Iraqi client, apply timely troubleshooting resolutions using I monitor and I builder. (NOC engineer).

Applying excellent analytical skills when submitting the daily network and data analysis traffic report and daily activity reports.

Contributing to day-to-day activities including configuring routers and firewalls on the network.

Designing a program (in C) to facilitate tracking and logging of phone numbers, cost, time and date for Quantum VOIP (One-time need project).

Completed I-Direct Certified Installation, Operation, and Maintenance of I -Direct Hub and VSAT Products also done

CCNA by CBT, which paid by the company.

5/2003 – 11/2003

Data Analysis contractor six-month Private contract (Full Time)

IBM Corporation, Raleigh, NC, the USA through agency

1/2003 – 12/2003

To Lateral Entry Position Teacher (Part-Time)

Wake County Public School NC, USA

2/2000 –2 /2002

Manufacturing Support Engineer (Full Time)

IBM Corporation, Raleigh, NC, USA Employee Sold to SCI-Sanmina

1997 – 1999

Project and Sales Engineer (Full Time)

SIEMENS Corporation, Baghdad

Personal Details and work authorization

Languages:

English, Aramaic, Basic function German.,

Work Authorization: United Kingdom,

References: Are available upon request

End of CV

Contact this candidate