911 Dispatcher Customer Service lead trainer
Resume:
Andrea Posey
Santee, CA *****
**************@*****.***
OBJECTIVE: To acquire a position with a reputable and growing company, where I can utilize my exceptional customer service experience and supervisory skills to their fullest potential.
SKILLS:
● Superior in business management, training, and communications.
● Excellent writing and verbal skills.
● Competent in organizing and managing programs and activities.
● Have strong interpersonal skills.
● Extensive Customer Service and team lead experience.
● Possesses patience and accepts excess working hours.
● Excels in a highly stressful environment.
● Good in establishing rapport in meeting new people.
● Computer Literate:(Microsoft Office Word, Excel, PowerPoint) EMPLOYMENT :
● 8/2018 - 9/2021
Urgent.ly CSR
First Call
UDA
PQ
Learning about the technology of our app and helping customers, partners, and service providers alike over the phone, entail and chat. Creating a positive experience for them always. Assisting my co-workers when needed.
Having a positive attitude on the floor!
● 10/2014 - 09/2018
Workflow Consultants, Inc./ Owner
Created and facilitated 8 hour long
fully interactive seminars focusing
on customer service, and why its
effects relate to the bottom line.
● 10/2016 - 10/2017
GreatCall, Inc.
5Star Emergency Medical Dispatcher
Answered medical emergency calls from people who were in potentially life threatening situations dealing with health issues, or the need for police. Adhered to strict procedures and used good judgment in assessment of numerous emergency calls.
● 08/2015 - 01/2016
Good Source Solutions
Credit Analyst/Accounts Receivable
Investigated companies by looking up scores and calling references. Ensure the payments due were posted to proper accounts, and any discrepancies, investigated and resolved. Made sure that any companies that were behind were called and arrangements made for payments of past due amounts.
● 4/2014 - 1/2015
Recovering from a debilitating injury.
● 2/16/2006 - 4/28/2014
San Diego County Sheriff’s Department
County of San Diego
Public Safety 911 Dispatcher
Detentions Information Trainer/Team Lead
Team Recipient of Customer Service Excellence Award/San Diego County Recipient of “Above and Beyond” Award/San Diego Sheriff’s Department Responsibilities included but were not limited to: Introduction of new employees into locked, regulated and heavily guarded facilities. Ensure understanding and reasoning for following policies and procedures exactly. Trained newly hired employees for safety of deputies, employees and inmates alike. Trained employees on all industry computer programs, customer service and telephone etiquette.
Developing, testing, and implementing more efficient procedures and programming for the entire department.
Past positions in Business Management, Customer Service, Cash handling, A/P & A/R. R eferences : Available upon request.
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