Customer Engagement Coordinator
Resume:
A'shanti' Anderson
West Mifflin, PA 15236
*******.*@*****.***
Objective:
To gain more experience in my career goals as well as progress in the field of biology. Summary of Qualifications:
• Adept at Microsoft Office the latest version, Lab Protocol and Techniques
• Very familiar and experienced with Research databases and research methods
• CPR/First Aid certified since Fall 2017
• Known to maintain a cleanly and organized workspace.
• Very punctual
• Can type over sixty words per minute.
• Able to work under stressful conditions.
• Quick to make important decisions.
• A guaranteed team player.
• Always willing to work when needed and rarely take vacations or call off unless of an illness or a dire emergency.
Lab Experience:
Academic Lab Experience (undergraduate studies- Mount Aloysius College): Fall 2016-Spring 2020
4 years of lab experience in lab settings and techniques including:
• Bioinformatics Databases
• Contamination Techniques (aseptique technique, etc)
• Use of the compound and light microscopes
• Gram Staining and Identification of Selective & Differential Media
• Identifying Unknown Bacteria, counting bacteria
• PCR & ELISA
• Serial Dilutions
• Protein and Bacterial interaction assays
• Live cell imaging and analysis of dynamics of fluorescently tagged proteins
• CRISPR/cas9, RNAi, electroporation
• Simple filtration, distillation, titration, recrystallization, Mass spectrometry, chromatography, redox titration and redox reactions, acid-base extraction, vacuum filtration, NMR, UV, IR
• Dissection and animal physiology labs
Education:
West Mifflin Area High School
West Mifflin, PA
Graduated with Honors: June 2015
GPA: 3.364
Mount Aloysius College
Cresson, PA
BS in Biology Major
Fellowship student
Graduated May 13, 2020
Grand Canyon University
Phoenix, AZ
M.S. in Biology
Graduated June 22, 2022
Employment History:
January 31, 2022 – February 14, 2022
Conti. Testing Laboratories Inc.
Lab Technician
• Using and operating laboratory equipment, such as ICP-MS, Analytical Balances, Sulfur
Analyzers, Mercury Analyzers, Plastometers, etc.
• Perform routine laboratory analyses in accordance with analytical methodologies, ASTM
standards, and CTL’s SOPs.
• Assist the Lead Analyst and Technical Director in the development of specialized testing
protocols.
• Qualify through performance of an initial DOC and annual recertification for the analyses
performed.
• Routinely meet all of the QA/QC requirements for the analyses performed.
• Participate in PE and PT studies.
• Conform to all the laboratory safety requirements outlined in the Health and Safety Handbook
and/or the analytical method.
• Perform sample analysis in a timely fashion, meeting any applicable analytical holding times and
project due dates.
• Keep accurate documentation on all sample data and analytical conditions under which it was
performed.
• Perform and document daily calibration checks.
• Perform and document routine equipment maintenance.
• Notify supervisor regarding instrument, analysis, and/or data issues.
• Follow up on corrective actions and institute preventative actions to ensure issues are resolved.
• Clean up after completion of analysis and keep work areas neat and tidy.
• Effectively communicate with employees in all work areas regarding the status of samples/projects.
• Work as a team member with all CTL employees.
• Promote a positive attitude regarding CTL’s policies and procedures October 28, 2021 – Present
American Eagle Outfitters Inc.
Customer Engagement Coordinator
• Use judgment to deescalate and resolve complex Customer issues and requests via phone, email and/or chat
• Build & maintain relationships with 3rd party Call Center. Provide guidance and expectations on pertinent issues
• Provide support and guidance for Store management teams regarding Customer inquiries
• Communicate and provide proactive information concerning Customer-related issues to key business partners
• Create and maintain accurate files
• Maintain a level of professionalism and smart decision making
• Ability to multi-task and prioritize the tasks of the day August 4
th
, 2021 – August 20
th
, 2021
University of Pittsburgh
Research Interviewer
• initiating and coding phone calls in our Survey Unit and completing interviews following prescribed scientific protocol.
• The employee will attend and participate in all training provided by the Survey Unit.
• maintain the confidentiality of records and data collected.
• meet quality assurance measures established for the Survey Unit interviewing staff.
• interact in a professional manner when dealing with the public, coworkers, and supervisors; and be willing to assist other Survey Unit related activities, as assigned. May 26
th
, 2021 – June 11
th
, 2021
LabCorp – McKees Rocks, PA
Specimen Processor
• Handle all specimens received and prepare them for designated departments prior to analysis and testing.
• Accessioning, packaging, labelling, and sorting specimens as required
• Perform data entry and documentation of test information as needed.
• Carry out the storage of excess specimen samples. January 26
th
, 2021 – May 20, 2021
Quest Diagnostics – Greentree, PA
Lab Assistant II Clinical Lab – Pain Management
• Assists technical staff in the preparation, processing, handling and tracking of laboratory specimens. Competent in general laboratory support services such as computer system order entry, registration of patients, procurement and handling of specimens and orders.
• Responsible for receipt and pre-analytic examination of patient specimens o verifies the correct identification of patient specimens and laboratory orders o accessions patient specimens and orders accurately and completely to ensure successful and timely progression of testing
o labels specimens according to departmental policy to ensure correct specimen identification through processing to reporting of results o maintains knowledge of current specimen requirements to assess basic specimen integrity
o forwards specimens to appropriate laboratory sections in a timely manner to maintain departmental efficiency
• Prepares and processes laboratory specimens appropriately to ensure specimen integrity through the pre-analytic phase and post-analytic phase. o organizes specimens to be processed according to specimen order priority o ensures continuity of specimen tracking throughout processing and preparation for testing to systematic storage and disposal in compliance with current procedures o uses department specific criteria to determine proper method of processing, storage and transport to maintain integrity of specimens
o demonstrates ability to respond to changes in work volume or assignments to maintain appropriate test turnaround times
o prioritizes work to achieve best specimen quality and highest throughput, but also understands and responds to special request situations o identifies, documents and refers variances from normal operation to appropriate staff in a timely and concise manner
• Plans and utilizes time effectively and efficiently to maintain optimal testing turnaround time o works independently with little supervision providing quality work o uses time to departmental advantage by filling in with office work, assisting technical staff, performing general housekeeping duties, putting away supplies, or performing other duties as necessary
o coordinates work consistently to achieve maximum productivity o demonstrates ability to deal with changes in priorities to provide smooth and consistent workflow
• Responsible for aliquoting specimens and preparing specimens for testing and running mechanical instruments
September 29
th
, 2020 – January 21
st
, 2021
Quest Diagnostics – Greentree, PA
Technical Molecular Lab Assistant
• Sorting, and receiving specimens in the department.
• Performs routine instrument maintenance on some equipment.
• Performs laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
• Preparing reagents and or media in the department.
• Preparing specimens at workstations for testing. (Including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation) • Performs QA/QC duties as assigned.
• Resolves pending lists.
• Finds missing samples.
• Decontaminates work areas.
• Performs weekly radioactive wipe tests.
• Maintains files for department records.
• Changes gas cylinders.
• Follows all PPE requirements and all safety regulations.
• Uses the laboratory computer system as well as operates PCs.
• Disposes of biohazardous material.
• Completes training and competency checklists as appropriate. July 17
th
, 2020 – September 25
th
, 2020
DialAmerica – Greentree, PA
Customer Service Representative
• Work with US Bank to handle customer accounts
• Assist customer in activation, troubleshooting, and inquiries concerning their account
• Help facilitate expeditions, DAFS, and fraud disputes Summer 2019 – July 8
th
, 2020
Overlook Green – Baldwin, PA
Resident Care Aide
• Gives report to the Nurse or designated charge person at the end of the shift.
• Reports any changes to the Nurse or designated charge person immediately for determination of contacting the on-call Nurse.
• Reminding residents to take medication, opening containers for residents, opening prepackaged medication for residents, reading the medication label to residents, observing residents while they take medication, checking the self-administered dosage against the label of the container, and reassuring residents that they have obtained and are taking the dosage as prescribed.
• Supervise, assist or provide showers and baths.
• Change bedding and residents who cannot change themselves
• Supervise, assist residents to dress/undress.
• Assure the cleanliness (perineal care and changing of diapers and briefs) and dignity of each resident.
• Assist residents with dining (feeding or helping them feed themselves) if needed. Summer 2018
Sam’s Club – West Mifflin, PA
Sales Associate
• Stock shelves
• Perform cashier duties at register
• Obtain credits and plus memberships from members
• Assist members
Spring 2017 – Spring 2020
Mount Aloysius College – Cresson, PA
Residential Assistant (R.A)
• Responsible for attending to the needs of the residents
• Responsible for monthly programs with residents
• Responsible for fulfilling any obligations that has to do with ResLife
• Must complete a bulletin board every semester that teaches or motivates
• Responsible for keeping the residents updated on any events or activities Fall 2016
Mount Aloysius College – Cresson, PA
Campus Security
• Responsible for ticketing and book keeping
• Answering calls and dispatching officers
• Assisting students with issues such as ticket concerns, lost or stolen items, and providing direction
• Responsible for keeping track of keys to classrooms and departments Fall 2016 – Fall 2017
Mount Aloysius College – Cresson, PA
Peer Tutor
• Responsible for aiding students in need of instruction help Fall 2015 – Spring 2016
HHGregg – West Mifflin, PA
Electronics Associate & Salesman
• Responsible for making sales and transactions
• Maintaining shelves and warehouse areas as well as floor displays
• Answering calls and troubleshooting issues with customers
• Completion of credit applications and background checks
• Responsible for maintaining logs of customer account information
• Developed an understanding in customer care as well as vital electronics information and sales experience
• Learned to listen more attentively and how to handle pressure in very stressful situations
Fall 2014 - Spring 2015
West Mifflin Area High School Library - West Mifflin, PA Senior Library Assistant
• Responsible for shelving books and maintaining card catalogs and work spaces.
• Kept attendance and managed records and paperwork.
• Responsible for assisting students in the work areas as well as answering phones.
• Worked the fax and copy machines and was responsible for delivering messages and training new interns.
• Responsible for maintaining the library with the change of seasons and special holidays.
• Achieved 100 hours of community service as a volunteer and an honorary letter of recommendation.
Summer 2013 - Spring 2014
McDonald's - Pleasant Hills, PA
Cashier & Fry Cook, Human Services Department
• Responsible for maintaining cleanliness and sanitation in the dining and bathroom areas, as well as behind the counter.
• Responsible for counting and managing money for the upcoming registers.
• Maintained the fryer and grill areas preparing food.
• Cared for customers at the front counters as well as the drive-thru windows.
• Responsible for cleaning machines also shelving and stocking products.
• Achieved the position of training the new employees.
• Worked cooperatively with co-workers and staff while laboring long hours and when needed volunteering to work any shifts.
Fall 2018
Leader of Diversity Team
• Plans events for school
• Collaborates with president to deliver what he wants to students
• Carries out events
• Collects feedback from students
Worked with Campus Ministry
• Team Leader for Search 2019
Spring 2020
Worked with Student Activities and Affairs
• Hosted, Organized and Facilitated a Diversity Chat with Students and Faculty in March
Fall 2022
Became a mentor/mentee
Showed ability to provide assistance across three platforms
Help American Eagle grow IDEA initiative
Demonstrated commitment to team growth and engagement
Cross trained on Premium, Corp and Assist
Became RBA SteerCo member
Took leadership role of Team Diversity meetings monthly
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