Entry Representative Service
Resume:
Cynthia Timms
Westmont, IL *****
******@*******.***
PROFESSIONAL PROFILE:
Expertise in providing technical help desk, human resource procedures, management of operational
Support and customer support.
Strengths include demonstrated ability to deliver /complete assigned project tasks within specified
Timeframes
TECHNICAL EXPERTISE:
Software: SAP 5.0 MS Office Suite 2010, Novell, NT Support, Group Wise Sysco, and NW Admin.,
Implementation, People soft, Sales force, Simnet 2007, 2003, Passport to College 2.0, 3.0, Writers
Medical Software: Prime, VMS, Siebel, Producer Manager, Aerial, Prime, Facets
Mainframe Applications: IMS, TSO, RUMBA, CBIS, ATS, Clarify
Hardware: Maintenance Support, Installation, Troubleshooting, Implementation/trouble shooting,
Hewlett Packard, Data South, Intermeck, HP Color Printers, Pc Support
MEDICAL SOFTWARE: Prime, VMS, Siebel, Producer Manager, Aerial, Prime, Facets,
QSHR (quality spectrum hybrid reporter), OnBase, Quality Reviewer, Iris, Cotiviti
MAINFRAME APPLICATIONS: IMS, TSO, RUMBA, CBIS, ATS, Clarify
HARDWARE MAINTANANCE: Desktop/Laptop Support, Installation, Troubleshooting, Implementation/trouble shooting
PROFESSIONAL EXPERIENCE:
Cigna - Integrated Resources (Contract)
February 2023 – May 2023
Administrative Support Specialist – HEDIS
• Making outbound calls to obtain confirmation of medical records for quality review reporting
• Strong communication, computer, and clerical skills.
• Tracking assigned research claims utilizing OnBase
• Contacted providers to complete the Hedis applications via phone/fax.
• Manage large amounts of data electronically
• Imported documents utilizing company internal applications
• Abstracting documents from electronic storage devices
Cigna - Integrated Resources (Contract)
February 2022 – May 2022
Administrative Support Specialist – HEDIS
• Making outbound calls to obtain confirmation of medical records for quality review reporting
• strong communication, computer, and clerical skills.
• Tracking assigned research claims utilizing OnBase
• Contacted providers to complete the Hedis applications via phone/fax.
• Manage large amounts of data electronically
• Imported documents utilizing company internal applications
• Abstracting documents from electronic storage devices
Allstate – Kelly Services (Contract)
February 2015 – December 2021
Administrative Support Representative – HEDIS
• Assist with monitoring the measures of specific data that has been setup to oversee the health and
• Drug plans for Medicare and Medicaid in relation to 5 stars measurement steps
• Assist members with customer service-related questions and concerns
• Update/Edit Excel reports to correct
• Onboard medical staff for employment with BCBS
• Take monthly/weekly minutes for staff meetings
• Update employee’s profiles
• Add/Edit users request for access to requested work groups, drives and files
• . Update/Edit Excel reports to correct via QSHR
• Entering measure specific and testing information into the QSHR database
• Organizing/tracking records of assignments
• Quality review on returned medical records
• Ensured that records are legible and contain customer identifying information
• Faxed out medical record requests to physician offices
• Sort incoming records to the proper work area in the workflow
• Contacted doctor's offices for additional HEDIS specific requests
PRC – Kelly Services
November 2015 – January 2015
Donor Database Specialist
• Produce and distribute acknowledge letters and other routine donor communications
• Including new donor packets, pledge reminders and tribute notifications
• Complete Mail Merges via Razors Edge and MS Word
• Generate and segment queries and data files for constituent communications
• Create and produce donor or gift reports as requested
• Respond to donor inquiries in a prompt and courteous manner
• Provide support to fundraising events as requested
• Create and maintain data entry definitions and standardized database practices
• Work with Finance Department to identify best practices for receivable gift data entry
• Input donor and gift related information to provide organizational consistency
• Review reports and alert program staff of data inconsistencies or inaccuracies
• Work with Finance Department to routinely reconcile to general ledger
Blue Cross Blue Shield – Kelly Services
May 2015 – October 2015
Health Care Advocate
• Assisted Members with government health risk assessments
• Contacted members via telephone
• Detailed research to locate members using customized databases for search engines
• Created/Edited spreadsheets using Excel and MS Word
• Transferred troubled calls to Crisis Lines
• Interacted with License Practical Nurses, Social Workers
• Completed Government Contracts for members with Medicare and Medicaid
• Answered questions while communicating with customers – routing to appropriate
• Department for assistance
July 2014 – May 2015
Blue Cross Blue Shield – Kelly Services
Data Entry Representative
• Used computerized systems to gather customer information
• Ensured adequate editing methods to update Agent and Agency information
• Provide assistance with office mailings for on boarding
• Process and handle on boarding process for State form Agents
• Setup and create new customer accounts / Update/Edit customer’s account information
FTD Incorporated
November 2013 – March 2014
Customer Service Representative
• Assisting customers with inbound customer service
• Prepared reports for on call support
• Handling incoming customer related inquiries
• Contacting internal/external support to complete inquiries
• Handled trouble reporting calls and specialized customer calls
Xerox Corporation
March 2013 – September 2013
Customer Service Representative
• Conducts outbound calls in a sales capacity
• Provided accurate product information according to standard scripts and procedures to
• Facilitate sales activity
• Gather information by inquiring about potential service needs
• Communicates appropriate options focused on identified caller needs
• Used a computerized system to gather information, building caller profiles and log outbound
• Call activity.
• Provide assistance training, and troubleshooting support to lower-level staff members
Kelly Services (Advocate Home Health) & (Advocate Hospice)
August 2011 – March 2013
Patient Service Representative
• Edited/updated Assist with hospice & health consulting
• Handled incoming stress calls
• Implemented reports – Work with Doctors for Medicaid and Medicare Payments
• Schedules for staff
• Handled incoming supplies
• Compiled/distributed all incoming mail
• Completing/updated medical record files
• Prepared reports for on call support
Adecco Staffing (GE)
November 2009 - July 2011
Admin Support /IT Support
• Interface with GE IM entities such as Energy Services IT, TSG (network, phone, security), and
• Engineering
• GE Help Desk and CompuCom desk-side support.
• Entered Requisitions for Contractors and Engineers in PeopleSoft for Blueprints for turbine
• Creations
• Processes workflows for new computers, accessories and software
• Help troubleshoot IT issues for the Chicago office
• Interfaced with internal and external team members for all IT projects/issues.
• Manage office phone/VM system & security system
• Coordinate tasks with HRM and hiring manager
• Place support central requests for email/computer/VPN
• Prepares cubicle, mailbox, phone list for all employees
EDUCATIONAL BACKGROUND:
Human Resource diploma College of DuPage April 2022
Associates Degree College of DuPage June 2021
Aims Community College, Certificate Telecommunications Technology, Greeley, Colorado, June 2005
De Paul University, Professional Human Resource Program, Chicago, Illinois, January 2005
De Paul University, Executive Computing Program Diploma, Chicago, Illinois, June 1992
College of DuPage, Fashion Design, Credited Hours, Glen Ellyn, Illinois, August 1991
DeVry Institute of Technology, Computer Programming Credited Hours, Chicago, Illinois Fall 1982
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