Service Agent Customer
Resume:
****.********@*****.***
PERSONAL COMPETENCIES
Naturally a dedicated and hard working lady, I treat each given opportunity as a process for improving my skills and confidence. Considered a good attribute for any team, my interaction with others is characterized by respect, tolerance, acceptance and appreciation of diversity and individuality. I am a quick learner and believe that my skills and experience should add value to any business through excellent service and effective communication.
PERSONAL DETAILS
Nationality
South African
Date of Birth
31 October 1995
Gender
Female
Residential Area
Protea Glen extension 11
Driver’s License
Code C1
Marital Status
Single
Dependents
One (1)
Languages
English, IsiZulu, Portuguese
Criminal offense
None
Notice Period
Available Immediately
EDUCATION/ADDITIONAL TRAINING
MATRIC:
Providence Academy
2016
Subjects: English, Mathematical Literacy, Tourism, History, Life Orientation, Religion Studies
JOURNALISM:
Rosebank College
2017-2018
CERTIFICATE IN 10 DAYS COUNSELLING TRAINING
CERTIFICATE IN FINGER PRICKING TRAINING
CERTIFICATE IN 5 DAYS (ARV’S) ADHERENCE COURSE
Centre Of Hope Clinic
Centre Of Hope Clinic
Centre Of Hope Clinic
2018
2018
2018
SKILLS
TECHNICAL
PROFESSIONAL
Proficient Computer/Technical skills
Basic administrative skills
Innovative problem solving skills
Great interpersonal & customer relation skills
Good Communication skills
Efficient Counselling/Personal development skills
Reliable, with great work ethics
WORK EXPERIENCE
CUSTOMER SERVICE AGENT BONNEGARDE SUPPORT(international) HOLLYWOOD BETS
March 2019 – December 2020
1Make outbound; outgoing calls
2Receive inbound; incoming calls
3Attend customer services via Whatsapp
4Assistance& resolve customer enquiries through Live-Chat on on-line mobisite
Reason for leaving: Contract ended.
LAY COUNSELLOR VOLUNTEER LANCERS ROAD CLINIC
December 2018 – Present
5Conduct Health education and Literacy sessions to clients on ART
6Provide Pre & Post HIV test Counselling
7Conduct HIV testing and referrals
8Forming support groups & providing adherence counselling
9Assisting with viral load monitoring, PCR results & index cases
10Linking clients back to care
11Assist with data collecting and reporting
PAST EXPERIENCE SUMMARY
HILLBROW ONLINE RADIO PRESENTER HILLBROW SOUTH AFRICA
February 2018 – June 2018
Radio Host/DJ
News reading
Traffic announcements
REFERENCES
LANCERS ROAD CLINIC
Sibongile Mbhele
Lay Counsellor
(*****.******@*****.***)
HILLBROW ONLINE RADIO
Bright Longwe
Station Manager
HOLLYWOOD BETS
Liam Madika
Manager
MIRA RAJABO
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