Help Desk Specialist

Lina Tantuico Palabyab

**** ****** **. *******, ** USA

USA Contact Number: +1-669-***-****

Email: ******@*****.***

WORK EXPERIENCE

Executive Summary:

Mrs. Lina T. Palabyab’s most recent work experience as financial advisor with Sun Life of Canada ( Philippines), Inc for 9years exposed her to a strong financial literacy and was a fiduciary to over 30 Million pesos under her personal asset management, and earned her a LIMRA award in 2019. Mrs. Lina T. Palabyab had experience in School administration in the USA and the Philippines. She also had 20+ years of experience in Teaching Training and Development, specializing in Professional Development and Information and Communication Technology (ICT) training. She is a consultant/resource speaker for communication, leadership, coaching, team-building and people development. She completed the Harvard Business Publishing Certificate for Participant Centered Learning conducted by John Clements. She also completed the Dale Carnegie Certification Course.

Prior to her joining Primary Edge, Inc. the official training service provider of Accenture until December 31, 2008, she held management positions in a tertiary school in Tacloban City, Leyte, Philippines (Leyte School of Professionals ( 2001-2006) and a private Middle School in Concord, California (Wood Rose Academy, USA 1998 -2001). These provided her with hands-on experience and exposure to issues-handling, group dynamics and people development training activities. Though mainly focused in training- related roles and responsibilities, Mrs. Palabyab had 7 years work experience in IT environment as MIS specialist and MIS Analyst with both the corporate and government background in San Francisco, California, USA. ( 1986-1994) Mrs. Palabyab is an accomplished public speaker, having been a member of Nestle-Hill Bros Toastmasters of San Francisco, CA (1987-1989). She has been the spokesperson of Leyte School of Professionals and Wood Rose Academy of California when the schools had to be represented outside and during school programs and events. She also ran her personal businesses in 2

direct sales marketing and owned a courier business franchise for the last 15 years. Her eloquence, balanced with her ICT background, makes Mrs. Palabyab an accomplished facilitator for public speaking workshops, ICT educational fora and people management discussions. Mrs. Palabyab’s business background, courtesy of her education at Golden Gate University, San Francisco and the University of the Philippines, Diliman, allows her to understand and appreciate HR training and development in any business perspective. She has strong problem-solving skills, can grasp any organization’s key performance needs, has strong people-management skills, and leadership skills, while her 15-year stint in a multi-culturally enriched environment (San Francisco California) plus another combined 7-years of working with a leading global ICT company (Accenture), running a College and a courier business have armed her with the capability to thrive in a highly diversified, results-oriented and dynamic work environment. Mrs. Palabyab is level-headed, leadership-focused, innovative, process-oriented, creative, team-focused, and approachable. She continues to seek opportunities in any dynamic business venture and Educational Institutions where she can contribute and help develop strong teams, align business resources with goals; communicate and develop lasting partnerships with business clients, and contribute to the over-all organizational improvement. 3

Experience Timetable:

June 6 2014 to December 13, 2022, Financial advisor Sun Life of Canada ( Philippines), Inc.

Licensed USA California Life Insurance, Agent Jan 2023 June 2007 to May 2014 INDEPENDENT CONSULTANT

Lina T. Palabyab offered her services as trainer, coach, and facilitator, consultant for companies like PrimaryEdge, Inc., Phoenix One, John Robert Powers, Dale Carnegie. As a trainer under Primary Edge,Inc. and Phoenix One, Lina conducted training for Accenture on Professional Development Courses such as: Leadership and Team building Courses, Technical Writing, Professional Manners, Cross Cultural Communication, Effective Communication, People Development, New-Hire Orientation and Technical Courses such as: CMMI (Capability Maturity Model Integrated), Project Management Courses, Business Continuity Management. July 2009 to May 2014 PHOENIX ONE

Delivered quality training course to the client – Accenture Delivery Center, Philippines. Courses taught: New Joiners Orientation, Cross Cultural Communication, Business Continuity Management, People Development. June 2007 to 2009 PRIMARY EDGE, INC

Facilitator for the company, focusing on the client’s Professional Development, Project Management and Quality Initiative trainings: 1 Deliver quality training courses to the client – Accenture Delivery Center, Philippines and Metro Bank

2 Capability Maturity Model Integration (CMMI) courses 3 Professional Development courses focusing on Achieving Meeting Results, Presentation Dynamics, Coaching in the Workplace, Leader’s Window (by John Beck), Effective Cross-Cultural Communications 4 Technical Writing

5 New Joiners Orientations

Facilitate the New Joiners Orientations, and speak on topics ranging from the Accenture Branding, the employee’s Professional Development and the organization’s Core Values

January 2007 to May 2014 JOHN ROBERT POWERS

Facilitator/Trainer

4

• Deliver quality training for executives, college students and high school students on English proficiency and conversation.

April 2008 to May 2014 DALE CARNEGIE

Consultant

• Promoting and advertising the Dale Carnegie courses Oct 2001 to June 2007

LEYTE SCHOOL OF PROFESSIONALS

Trustee up to the present; Administrator from 2001 - 2007

• Set Up and organized the School.

• Secured the Accreditation of LSP with the Commission On Higher Education (CHED) for its Colleges of Accountancy, Commerce and Public Administration.

• Opened the School with one section for the Academic year June 2002- 2003

Professor/lecturer, Management Information System courses; Business Technology Course

Sept 1998- June 2001 WOOD ROSE ACADEMY, USA

School Principal / Administrator Concord, California USA

• Principal (2000 to 2001)

1 Science and Math teacher ( 1998-2000)

2 Responsible for managing and administering a K-12 private school. 3 Supervised a Staff and volunteers of 12 people.

4 Implemented school’s academic and training programs for teachers and administrative staff.

Sept 1994 to June 1998 WEST CONTRA COSTA COUNTY, USA

• Substitute teacher elementary and high school levels 5

Spring 1998 ARMSTRONG UNIVERSITY, OAKLAND, USA

MIS 540 Instructor

• MIS 540 is a course that presents fundamental concepts for managers of Information Systems and Information Technology in a business environment.

• Conducted inter-active testing and assessment of students and submission of class work using the internet.

Jan. 1991- March 1994 CITY & COUNTY OF SAN FRANCISCO CA MIS SPECIALIST II (Information Systems Department, ISD)

• Provided effective computer support service to all ISD employees and clients.

• Nominated and Received International Help Desk Excellence Award 1992 as a Help Desk Specialist. A first for SF City and County ISD.

• Developed and prepared management reports and statistical performance of ISD units and represented ISD in department management meetings. Tracked and monitored problems and their eventual resolutions for management analysis.

• Support ranged from mainframe access to CICS, using NETVIEW and OMEGAMON, TSO, and WANG for mainframe support. Supported PC software such as Word Perfect, Lotus, Harvard Graphics, etc. Feb. 1987- Dec 1990

NESTLE BEVERAGE, INC SF,CA

User Help Desk Analyst

• Handled first level trouble shooting for computer problems (hardware and software problems) in a large scale business environment (IBM 3081).

• Clients included users of the NESTLE Local Area Network (within San Francisco, CA) and Nestle’s Wide Area Network (continental USA).

• Tracked and monitored problems and their eventual resolutions for management analysis.

Support ranged from mainframe access to CICS, using NETVIEW and OMENGAMON, TSO, and WANG for mainframe support. Supported PC software such as Word Perfect, Lotus, Harvard Graphics, etc. 6

Education

1987 – 1992 Golden Gate University San Francisco, CA Master of Business Administration in Management Information Systems 1979 – 1983 University of the Philippines Diliman, Q.C., Philippines Bachelor of Science, Tourism Management

Personal Date

Born February 18, 1962, Widow

Awards/Distinctions

• Nominee for the International Help Desk Excellence award, National Institute of Help Desk Professionals, san Francisco, CA, USA, 1992

• Award for Professional Excellence, Controller’s Information Services Division, City and County of San Francisco, CA, USA, December 31, 1992.

• LIMRA 2019 International Quality Awardee 1st time qualifier ( The LIMRA International Quality Award (IQA) motivates and rewards producers who contribute to your company’s success through their sales), given by Sun Life Asset Management Company Inc.( SLAMCI)

Extensive Travels to: North America, South America, Australia, Europe: Germany - (East and West Berlin 1981), France, Italy, Austria, Switzerland, Amsterdam, Hungary, Turkey, Israel, Egypt, Saudi Arabia, Asia: India, Hong Kong, Japan, Malaysia, Korea, China, Indonesia

Philippine Ambassadors as U.P. Filipiniana Dance Troupe dancer (1980- 1983)

Computer Training and Experience

• Microsoft Office Applications Seminar, LSP, October, 2002

• CICS for managers, MG Technologies, May 1992

• ISPF, Education Center CCSF, April 1991

• Individual Training on Netview, Data Communications, IBM SDLC- Introduction, SNA/ACF: Advance Communication Concepts, Layered Architecture, (31 hours) CCSF, Jan. Feb. 1991

• Microsoft Windows 3.0 End User Computing, CCSF, Nov. 1991

• Wang Word Processing, End User Computing, CCSF, June 1991

• Dunn and Bradstreet (MSA) – Information Expert, A report writer workshop for Accounts Payable Systems, Los Angeles, Ca March 1990 7

• Word Perfect Software Literacy (4.2) Beginners and Intermediate, Training Alternatives, San Francisco CA April 1988

• Introduction to AMOS Part 1 and 2, Alpha Micro Classes, University of San Francisco (USF) Aug. 5, 1987

• Lotus 1-2-3 Software Literacy, Security Pacific, Beginners Class; Oct. 1986

• Introduction to PASCAL Programming Course, I.ACT, SGV Dev. Center, Makati Dec. 1985- Feb. 1986

• BASIC Computer Programming Course, University of Life, Pasig Philippines, Oct.-Dec. 1983

Seminars Attended

• Sun Life of Canada ( Philippines) Inc Trainings and Conferences 2014- 2022

• Harvard Business Publishing Certificate for Participant Centered Learning, March 23, 2010

• Dale Carnegie Certificate Course, March 6, 2010

• Government Technology Conference, Sacramento, CA July 1992

• Help Desk Institute Monthly Meetings, SF, CA

• Service 1st. Customer Contact, Holiday Inn, San Francisco, CA 1988

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