Mark Brooks

McDonough, GA *****

adw7cm@r.postjobfree.com

404-***-****

Work Experience

Client Specialist

Rick Hendrick Toyota - Sandy Springs, GA

December 2019 to Present

• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.

• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.

• Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.

• Focused and aggressive, demonstrated experience includes turning sales, garnering customer rapport and building profitable long-term client relationships into increasing revenue gains.

• After only 3 months in the position I was name sales person of the month for 3 consecutive months. Director of Operation and Business Relations

J and J High Rise LLC

August 2018 to September 2019

Employs six-sigma tools to identify and set a path forward to implement cost savings opportunities and to increase proficiency and productivity. Provides cost estimates and capital expenditure justification as necessary. Conducts economic feasibility studies for projects identified through lean events, collects and analyzes data and provides proposals to management.

• Works with the Owner/President of the company to develop and deliver programs to educate the workforce on lean six sigma tools.

• Within my first month I negotiated several multi year contracts that will increase profit for the company in excess of 200% over the next year.

• Said contracts included but not limites to contacts with the University of Georgia and the Hyundai manufacturing facility.

• Determined and implemented the most effective ways to execute services to clients. Deployed analysis to increase productivity, maximize efficiency, and manage human capital more effectively.

• Was Responsible for all payroll activities, employees performance reviews and employee hiring.

• Orchestrated all client contract signings.

Business Solution Manager)/TM ( Territory Manager) ALLData Inc

July 2015 to May 2018

ALLData BSM/TMs is a remotely base position as the HQ are based out of California, so a high degree of motivation and dedication is required to conduct the position to a high level. Responsibilities of a BSM/ TM was to conduct B2B relations which consist of about 75% of acquiring new clients which involved both cold calling via phone and door to door. 25% training, supporting, and upselling current clients on ALLData's very diverse portfolio of Automotive repair and shop management cloud based Solutions.

• My territory consist of about 2600+ current clients and prospects which included a very diverse automotive industry, from major automotive dealership groups to government entities, brick and mortar shops all the way down to mobile auto repair individuals.

• With a revolving sales quota ranging from 18k to 26k per period, I continuously exceeded the standards. Out of 110 field

• BSM/TM at the end of fiscal year 2017 I was rank #3 in the company with my largest sales to quota coming in at 136% to plan for the year. I ranked #2 in the company for FY18 at 141% to plan.

• Additional duties of an ALLData BSM consist of collaborating with AutoZone Territory Sales Managers to increase their sales and acquiring of new clients. Also collaborating AutoZone Commercial Sales Manager at least 4 times a week an overseeing KPI reports.

• Maintaining 4 times the sales quota in my pipeline and reporting daily activities via Microsoft Dynamics CRM solution.

• Quickly gain a reputation for product knowledge and resolving issues quickly and the willingness to go above and beyond to ensure the customers satisfaction.

• Was entrusted with the task of training several new BSM/TM. After 2 weeks intense and highly motivated field training said

• BSM/TMs ranked top 20 of the company's 110 BSM/TMs.

• Was presented an the Extra Miler award for contributing Team to Succeed, actively seeking to opportunities to lead.

Commercial Sales Manager

AutoZone Inc

July 2013 to July 2015

• Achieved and/or exceeded all standards set forth by corporate guidelines.

• With the first 45 days of employment I located and acquired 6 new productive client as the CSM

(Commercial Sales Manager), which wasn't part of my hired job description. Locating and acquiring new accounts was the sole job of the organization's TSM(Territory Sales Manager).

• Serviced 30+ commercial accounts. Duties included but not limited to insuring their orders where correct and received in timely manner, collecting weekly and monthly payments, end of day audits and KPI's reports, coaching and trian commercial stuff.

• I Put in place strict guidelines for the commercial team to follow when servicing all clients; which included but not limited to weekly specials, instructions/training on how build a strong relationship with clients, how to recognize 5 different personality types, and selling and closing techniques.

• With the first 8 months of employment with the company i was being considered for a promotion to TSM ( Territory Sales Manager)

Director of Products and Services

Audible Physics

April 2009 to June 2013

As Director of Products and Services my duties included, but where not limited to B2B relations, Product Marketing, Importing and Exporting of products, Distribution to dealers in 4 countries, and Product Support.

• I singled handily catapulted a relative unknown product/company to become one of the most sort after high-end transducer lines on the market. With great success sales in the U.S where increased 140% over the previous year numbers.

• Quickly became one of the most respected figures in the high-end audio industry do my knowledge of design and willingness to support customers and dealers to the highest degree of service.

• Continuously made myself available 24/7 to support my clients, both domestic and abroad.

• Headed a very diverse competition team that successfully gained 7 State and 3 World Championship Titles.

Co-Owner \ Installation Manager

Audio by Design

December 2003 to January 2009

• Solely responsible for all marketing, advertising, clients relations and Fleet contract accruement.

• Managed a team of 6 mobile technicians, including 2 paint and body technician, 1 automotive performance technician and 3

mobile audio and security technicians.

• As Co-Owner/ Installation Manager, I successfully maneuvered Audio by Design to one of the front runners in South Florida for custom car and high-end mobile electronics services.

• Responsible for all custom designs, fabrication and installation. Supervised all off-site assignments.

• Built several award winning custom cars and trucks including but limited to a remarkable vehicle that was displayed at the high

profile Los Vegas SEMA show.

• Built several vehicles for high profile celebrities from Florida, Cleveland and New England.

• Organized and hosted several successful car and bike shows, which include family friendly live entertainment.

Senior Network Administrator and Security Specialist DataScan Technologies

May 2001 to September 2003

Administrated internal telecommunications and voicemail system via two T1 connections for more than 50 long-distance circuits and 15 local circuits

• Installed, configured and supported Lotus notes, Citrix, Windows Terminal Server, Windows NT/2000 and Raptor Firewall for 300+ desktop PC's, 60+ network servers and routers.

• Responsible for equipment accountability, maintenance. I so maintained a Cellular phone as i was on call 24/7 / 365 for user support.

• Preformed the migration of the Raptor firewall to a larger and faster Server that increased efficiency and information through-put.

• Consulted with senior level executives on the absence redundancies in the network, also pinpointing several vulnerabilities of the network, which prompted the purchase of several new backup routers and network servers to corrected 90% of all discrepancies.

• Coordinated and headed a presentation of a well known High-Availability solution for senior executives that would eliminate network down time for a company that lost in excess of $100,000.00 for every 30 minutes of down time.

Network Security and Architect Specialist

StoneSoft Inc

October 1999 to March 2001

Installed, configured and supported all StoneBeat High Availability Solutions and companion products which included numerous

• OS and firewall platforms such as Sun Solaris, AIX, Linux and Windows NT and 2000 server, Checkpoint, Raptor and Gunlant Firewalls.

• Travel to numerous customer's location throughout the U.S. for both pre-sales and technical support.

• Performed on-site client training of the StoneBeat product line and companion products.

• Provided technical phone support to all clients earning the reputation for quickly and accurately responding to trouble tickets and being the go to tech for resolving complex issues.

• Successfully resolved 98% of all customer issues without requiring escalation to the R&D department located in Finland.

• Was entrusted with the responsibility of being the only network specialists on duty for after hours support from 5pm-12pm.

• Out of 8 network specialists I was responsible for 60% of all 24/7 support which including maintaining cell phone for 24/7 365 support.

Sergeant

United States Army

October 1990 to July 1999

UNITED STATES SOUTHERN COMMAND - Information/Operation/Network Security Manager - Head Quarters, Miami Fl.

• Provided ongoing technical and tactical support of network activity and information security.

• Configured and deployed mission critical Network Intrusion Detection Systems to various Central America countries

• Prepared and conducted security education and awareness training for all new arrivals to the United Southern Command.

• Conceptualized the United States Southern Command Operation Security policy. Policy was implemented in 95% of its original

conception.

• Managed and assisted a five-person team in the installation and configuration of the Raptor firewalls on Sun Solaris platform for the protection of the Secure and Non-secure Internet Protocol Networks in the Republic of Panama.

• UNITED STATES SOUTHERN COMMAND - Help Desk Manager/Network Control Specialist - FT. Amador, Republic of Panama

• Rapidly promoted because of proven leadership abilities.

• Served as the graveyard shift non-commissioned Office in charge, leading a team of 5 personnel.

• Performed maintenance of the local area network that consisted of both UNIX and NT based systems.

• Prepared the duty roster and assigned duties to my team of 5 help desk personnel.

• Trained users on the use of Southern Commands standardized software.

• Performed upgrades of over 430 personal computers and servers throughout the United States Southern Command.

• UNITED STATES ARMY INTELLIGENCE AND SECURITY COMMAND - Information Systems Operator - FT. Belvoir, Va.

• Served as system operator on the second shift of the data processing lab.

• Performed backups and data processing.

• Assisted in writing programs to retrieve mission critical information from the US Army security reporting system use program

language JCL.

Education

Master's in Computer Science

March 1999

Bachelor's in Technology Management in Technology Management June 1998

Skills

• Retail Sales (10+ years)

• Strategic Planning (10+ years)

• Training & Development (10+ years)

• Operations Management (10+ years)

• Management Experience (10+ years)

• Territory Management (5 years)

• Territory Sales (5 years)

• Manufacturing Experience (10+ years)

• Marketing (10+ years)

• Business Development (10+ years)

• Solution Selling (5 years)

• Leadership Experience (10+ years)

• Lean Six Sigma (5 years)

• Lean Management (5 years)

• Technology Management (10+ years)

• Enterprise Software (10+ years)

• Enterprise Sales (8 years)

• Automotive Diagnostics (10+ years)

• Budget Development (10+ years)

• Budget Management (10+ years)

• Network Administration (10+ years)

• Network Security (10+ years)

• Relationship Management (7 years)

• Training (10+ years)

• Budgeting (10+ years)

• Powerpoint (10+ years)

• Strategic Planning (10+ years)

• Word (10+ years)

• LAN (10+ years)

• Sales Experience (10+ years)

• Account Management (10+ years)

• Six Sigma (4 years)

• Data collection (10+ years)

• Time management

• Microsoft Excel

• Territory management

• Direct sales

• Sales support

• Pricing

• Lead generation

• B2B sales

• Mechanical knowledge

• Leadership

• Management

• Sales

• Sales management

• Product development

• Social media management

• Teaching

• Interviewing

• Administrative experience

• Upselling

• OEM

• Customer relationship management

• Supervising experience

• Contract management

• Conflict management

• Purchasing

• Outside sales

• Sales pipeline

• Presentation skills

• Computer literacy

• Computer networking

• Microsoft Word

• Marketing

• Customer service

• Microsoft Office

Military Service

Branch: United States Army

Rank: E5

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