MELODY L. RIFE

Cell: 407-***-****

adw7ck@r.postjobfree.com

OBJECTIVE:

To work in an office administrative environment which is non-antagonistic and mutually respectful in nature, a teamwork environment, where we all do our best in working together and communicating to come to a best end solution. Desired employment includes a salary and raises which are comparable to or above the current cost of living, and which will be a projection of my value and an acknowledgment of my knowledge, experience, and skills. To continue use of expertise in various office protocols and offering excellent custom service. Important that there be recognition and appreciation for my valuable contribution as a team member, so that I continue to desire to do my best.

CAREER HISTORY:

FRIZZELL & FRIZZELL, PLLC, Legal Assistant Sept. 2022-November 2022

Duties included daily opening, and closing, as needed, of family-owned legal firm, specializing primarily in family law and some criminal defense. Legal assistant to three attorneys.

Continuous check of telephone messages and incoming emails, with distribution to attorneys as priorities dictate. Scheduling of calendars to include appointments and mediations.

Excellent customer service and screening are of the utmost importance when taking office telephone calls and when greeting visitors to the office who may or may not have a scheduled appointment. New client intake to help make determination of how the firm’s legal services may be of help towards case resolution.

Creation and drafting of documents, either from start-up or by use of a template, making instructed appropriate corrections. Accurate typing, working with a variety of documents, with necessary attention to detail and meticulous organization.

Sorting of documents and maintenance of files. Copying and distribution of pertinent emails, and maintenance of documents to be put into appropriate legal files. Filing of dead files and closed files.

Hospitality by ordering lunches, when necessary, for full-day mediations.

Gathering of US postal mail. Ordering of office supplies. (As an aside, I also walked the office dog when necessary.)

ELDER'S ACE HARDWARE, Head Cashier Nov. 2021–Oct. 2022

Head Cashier duties include supervision of cashiers, responsibility for stocking/shelving for front end of store, opening/closing of cash registers for store operations; daily balancing of vault currency and daily balancing of cashier tills, submitting all reconciliation cash reports to corporate accountant; creation of daily deposits; reconciliation of store refund reports; distribution of cash increases to cashiers. Cashier responsibilities as necessary.

Cashiering duties include accurate register checkout and processing of consumer payments for store purchases; attention required to assist in prevention of store shrinkage; notation and processing of store product returns. Offer to customers and process Ace Reward application information.

Assisting customers – greet, engage, thank. Use of radio communication in order to request that customers be assisted as necessary, and also to direct customers to correct store aisles.

In charge of all cashier issues, and responsibility for placement/shelving of merchandise in proximity to cashier registers. Store readiness and cleanliness is a must.

Requirement and demonstration of friendly, exemplary customer service.

HOME DEPOT, Head Cashier Apr. 2019 – Oct. 2021

Head Cashier duties include opening/closing of cash registers for store operations, distribution of cash increases to cashiers, scheduling of associate breaks and lunches, balancing of change drawer, “Nest” valuable merchandise responsibilities, propane gas cage security, lot clearance, problem resolution with escalation to management hierarchy as necessary.

Responsible for accurate checkout/various consumer final payments for products exiting store. Transaction cash-handling and cash strips/increases of cash registers.

Numerous accolades and awards and recognition received from both Store and District Executive management, for outstanding customer service and stockholder promotion. Three times named “Cashier of the Month”; named “Cashier of the Year”; top credit producer of store; “Homer” awards for contribution to corporate core values, including Customer Service All-Star; Bronze, Silver, Gold, Platinum badges, with bonus prize money, prize watch, Credit Services mask award. All awards and recognitions attained within one-and-a-half-year tenure.

Backup Store Vault Bookkeeper (daily reports, vault cash balancing).

Monitoring of multiple self-checkout registers simultaneously, while assisting customers – greet, engage, thank - and preventing store shrinkage.

Processing of credit applications and explanation of consumer surveys.

Requirement and demonstration of friendly, exemplary customer service.

HERMITAGE FAMILY PRACTICE, Medical Receptionist (Part-time) Sept. 2020

Answer multiple office telephone lines, responding to patient inquiries. Superb customer service.

Scheduling of appointments for providers and for lab work.

Checking in and checking out of patients.

Scanning of records for inclusion into medical files.

Creation of tasks and instant messages to medical assistants and providers regarding patient requests.

Collecting monies and posting of charges, with completion of end-of-day report.

SIGNET JEWELERS, Sales, Assistant Manager/Acting Manager Dec. 2014 - Aug. 2018

Retail store opening/closing, crime prevention and safety.

Scheduling and supervision of salespeople, payroll accuracy.

Cash-handling, balancing and reconciliation of cash registers; daily inventory control.

Fine jewelry sales, inspections, cleaning, and repairs.

Credit card applications.

DAVIDSON COUNTY, TN, COUNTY HEALTH DEPARTMENT Dec. 2010 - June 2013

Receptionist, Office of the Director of Health – Initial representative and contact for Director of Health; screening of office visitors; secretarial responsibilities as requested and assigned.

Receptionist for HR Department – Telephone inquiries; preparation of payroll documentation; assignments as assigned by Personnel Director.

Clinic Clerical Supervisor – Supervision of clerical staff, assistance with hiring interviews. Clinic medical registrations, maintenance of medical charts. Customer service and problem resolution.

Management reports. Distributions of WIC vouchers, entries of data for monthly meal eligibilities. Medical case management.

Cash-handling and balancing.

U.S. CENSUS BUREAU, Office Operations Supervisor for Quality Assurance Feb. 2009 - Sept. 2010

Supervision of QA clerks, including scheduling, hiring, and terminations.

Quality inspection of documentation gathered by Census enumerators.

Assisted in location choices and establishments of Census Bureau information locations.

Key player in assured delivery of finalized 2010 census, received at office of United States President end of year 2010.

AFFILIATED COMPUTER SVCS., Scribe/Tech. Writer/Publications Specialist Apr. 2006 - Oct. 2008

Initial temporary employment as Board scribe, which included assistance with preparation of presentation documents regarding the State healthcare project.

Promoted to full-time employment as technical writer, supporting business analysts and contract managers, with continuation of meeting scribe duties.

Edited contract presentation documents, including details of formatting, wording, photographic illustrations.

Secretarial duties for contract managers.

NIMMO, HOEHN & NIMMO, Legal Bankruptcy Assistant June 2004 - July 2005

Initial contact for potential bankruptcy clients, via telephonic questioning and information requests.

Interviewed personally and gathered data from bankruptcy clients, reporting to bankruptcy attorney.

Preparation and maintenance of bankruptcy documentation and files. Legal case management.

Secretarial duties as assigned and requested by bankruptcy attorney, including calendar management.

ATLANTIC BANK, Executive Secretary/Receptionist May 1979 - Aug. 1980

Secretary/Receptionist to VP/Branch Manager. Screening of visitors and telephone messages, along with assigned secretarial duties.

Responsibility for daily NSF report. Additional daily tasks and correspondence preparation as requested by banking officers.

Resolution of customer issues, referring to bank manager if necessary.

Training began to become future branch manager (per recommendation of bank officer).

DISTRICT OFFICE OF CONGRESSMAN DELBERT LATTA, District Office Mgr. June 1977 – Jan.1978

Office manager of District Congressional Office, including telephonic representative for Congressman, security of District Office.

Addressed concerns of constituents. Referrals to appropriate governmental agency for possible resolution; i.e., Veterans’ Administration, Social Security Administration.

Daily contact with home Washington, D.C., Congressional Office regarding daily task reports.

HANNA, MIDDLETON & ROEBKE, Legal Secretary and Receptionist July 1970 – Feb. 1971

Firm receptionist/legal secretary for four attorneys. Primary attorney for which I did the majority of work requested me to work for his family's new firm, at a new location, as receptionist for their firm and legal secretary.

HANNA, HANNA & HANNA, Legal Secretary and Receptionist Feb. 1971 – Feb. 1972

Above-mentioned firm separation and opening of new family practice: father and three sons, Hanna, Hanna & Hanna. Receptionist and legal secretary for senior partner. Legal case management.

HUNTINGTON NAT. BK., Bk. Receptionist/Exec. Sec. to VP/Loan Dept. Charge Feb. 1972 - May 1977

Recruited by Bank VP to fill new position as front-desk receptionist, also executive secretary.

Sales and opening of new accounts and other bank services.

Promoted to Loan Department receptionist/charge. Promotion also as secretary to all loan officers and additional branch departments. Responsible for processing of loans: installment, personal, mortgage.

Performed overflow secretarial duties when requested by Branch Bank President.

BOWLING GREEN STATE UNIVERSITY,

OFFICE OF THE DEAN AND ASSISTANT DEAN OF EDUCATION,

DEAN OF COLLEGE STUDENT PERSONNEL, Receptionist and Secretary Apr. 1969 - June 1970

**COURT REPORTER (FREELANCE), SOLE PROPRIETORSHIP Nov. 1982 – July 2010

Federal and State Contracts for Court Official Reporter

Freelance Reporter, Attorney hearings and trials, depositions

Malpractice trials; Board of Professional Responsibility Hearings; Government meetings

Reported and transcribed TNCare appeals

SKILLS:

Executive administration/secretarial. Shorthand, dictation/transcription, typing of 95 wpm (scribe for taking of Board meeting minutes and subsequent report and distribution). Proficiency with Microsoft Word, with training in Microsoft Excel, PowerPoint, Outlook, and Paint. Prior experience with e-filing and various database software. Data entry. Calendar management and scheduling of appointments.

Superb proofreading abilities (grammar and spelling) and meticulous attention to detail. Expedient and retentive learning capabilities. Team player, ability to work independently. Case management. Motivated and impeccable work ethic.

Stellar customer service, resolution of concerns and issues. Receptionist, multi-line telephone

responsibilities. Extensive knowledge of office policies and procedures, HIPPA, and confidentialities.

Staff management/supervision. Assistant Management/Acting Manager, retail, fine jewelry training and expertise. Certified Diamond Specialist. Cash-handling and balancing.

Medical Transcription - Freelance transcription for two orthopedic physicians. Verbatim reporting of medical malpractice case transcription during court stenography career (25+ years). Completed medical terminology coursework toward collegiate degree. Supervisor of County Health Department Clinic – immunizations, illnesses, WIC distribution, supervisory reports.

Education:

Associate of Arts Degree, Court Reporting

Degree earned Summa Cum Laude (4.00 GPA)

Orlando College - Winter Park, FL

September 1982 to January 1983

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