Call Center Customer Service
Resume:
Michael Constien
*** ******** ****** ****** ****
Dawsonville, GA 30534
**************@*****.***
Professional Summary: Diverse professional with executive experience in sales, marketing and business development. Over 20 years’ experience in management in positions ranging from private to non-profit companies both in the social service field and the business sector. Experienced professional in all types of business setting,and experienced in forming lasting relationships with all levels of management.
Employment History:
October 2020 – present Purchasing and Receiving Manager BluTech Lenses
• Develops and implement purchasing strategies.
• Daily reviews of incoming inventory, inventory order and communicate to appropriate managers
• Maintains tracking and dash boards related to purchasing activities
• Project leads for new systems and/or integrations
• Leads purchasing activities
• Maintains the supplier database, purchase records and related documentation
March 2020 – October 2020 Office Manager BluTech Lenses
Customer Service lead
Responsible for account receivable and payables
Sept. 2017- January 2020 Executive Vice President of Sales and Business Development
• Key member of the management team in increasing sales specialty contact lens sales from 200k per year to 1.5 million.
• Responsible for the execution of the business plan and new business strategy for Orion Vision Group by identifying emerging gaps or opportunities in the marketplace and applying such changes for the benefit of the company.
• Developed plans and strategies for increasing business opportunities and achieving the sales goals.
April 2008-September 2017, Orion Vision Group Logistics and Purchasing Manager
• Supervised call center for specialty contact lens company. Duties included supervision of incoming calls, order taking, invoicing, logistics and shipping.
October 2007 –April 2008, Options for Senior America Branch Manager
• Full P & L management of a home health agency.
• Developed marketing plan and yearly goals and objectives.
• Extensive travel in metro Atlanta area to hospitals and adult day care centers.
• Excellent presentation and communication skills.
April 2006-October 2007 Transamerica, Account Executive
• Life insurance sales to employees of businesses (50-5000 employees).
• Full sales cycle from cold calling, appointment setting, meeting with high level management, to closing. Extensive travel to NC, SC and throughout GA.
Masters Degree in Social Work UGA
Bachelors of Science in Psychology UGA
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