Customer Service Control Analyst

Patricia De’Vorah Taylor

Alexandria, Va ******

********.*.********@*****.***

Home: 240-***-****

career profile

Level 1 Program Management with 7 years SAP in challenging work environments that possess an immense amount of knowledge in Acquisition, Program Management and SAP. Adapt at Strategic Planning, Logistics, Operations Management, Supply Management, Records Management, and Manpower and Resource Management. Generate Training material for annual certification. A consummate professional and superior performer that is comfortable managing complex projects and leading diverse teams in high pressure situations.

areas of strength and expertise

●Program Management Level 1

●Database Management

●Critical Thinker

●Technical Training

●Strategic Planning & Analysis

●Strong Analysis Skills

●Ability to Multi-task

●Operational Leadership

●Project Management

●Green Belt – Lean Six Sigma

Professional Experience

Office of the Assistant Secretary of the Army (Acquisition, Logistics & Technology), Arlington, VA 2010 -2019

Operations Officer - Retired - Supervisor Ms. Patricia Bridgett - 301-***-****

Key Accomplishments

●Served as ASA(ALT)’s lead in Current Operations; Assisting the Chief of Ops/Plans with management of daily operations of the Ops/Plans Division by providing technical guidance to staff, and managers, and supervisors at various Army Installations.

●I had the ability to identify opportunities to apply technologies to business processes through research and analysis Developed and reviewed program management/acquisition documents, briefings, strategies, and plans. Ensured use of risk management methodologies, appropriate scheduling policies and procedures are developed and followed.

●Demonstrated competency in verbal communications, written communications, and interpersonal understanding.

●With SAP I demonstrated ability to research and understand customer issues; ensuring all related material for meeting established milestones and deadlines for completion of assignments, projects, and takes, including management and coordination of data calls and internal/external taskers was completed.

●Provided administrative advisory support to various senior level management, develop executive communication, conduct short and long term planning, coordinate internal support for leadership initiatives, conduct liaison activities, provide executive meeting support, and integrate support elements for SAAL ZS.

●Prepared required After Action Reports (AAR), Mission Messages Warning Orders, Fragmentary orders and Operation Orders and related documents to include organizing, formatting, assuring accuracy and completeness of the final publications, and ensured this information was transmitted out to the appropriate personnel.

●Develop the annual Manager's Internal Control process and develop reports on Chief of Staff (CoS) Programs to include the Freedom of Information Act, Congressional Correspondence, and Executive Boards programs. Maintain policy catalog for configuration control for ASA(ALT)’s, Support Agreements, and coordinate and disseminate guidance.

●Conducted detailed research, analysis and review in preparing staff actions and coordinating support for current operations, contingencies and crisis actions for ASA (ALT).

●Develop issue papers, briefings, plans and high level correspondence at the Executive level using various tracking system for staffing and responses, along with final signature.

●Served as the technical expert for correspondence and other material that is processed by SAAL-ZS. Develops and maintains knowledge of ASA(ALT)’s programs and high-level knowledge of mission and programs, statutory and regulatory requirements, the work of the Administration, and the Department’s relationship with its counterparts in the States and other federal departments and agencies.

●Oversees the thorough review of correspondence, decision, and information packages. Reviews and edits such documents for organization, length, and tone paying particular attention to clarity and accuracy and the application of a consistent set of style, grammar, and punctuation practices.

●Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work in an effective manner.

●Performs duties in a highly customer-oriented organization where the exercise of excellent customer service, teamwork and interpersonal relations is paramount.

Department of the Army; (Surgeon General Office) – 2007-2010

Control Analyst/Supply Tech

Key Accomplishments

●Managed a team of ten contractors providing a full range of personnel management, accountability, strength management, administrative and office management functions responsible for distributing and balancing work among the team to meet substantial changes in workload, work priorities and deadlines.

Demonstrated ability to identify and solve problems.

●Employ advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Conduct functional inspections for compliance with policies, plans, regulations, and work planning.

●Coordinated and managed the execution of logistic support by obtaining required missing information such as signatures, invoices/receipts or any other supporting documents that support a purchase or a need for a purchase.

●Working with my Green Belt with Lean Six Sigma, I Present findings and recommendations on complex issues or problems impacting well-established programs, or facets of larger, complex projects and programs.

●Superior performer in a high-volume setting environment responsible for accurate and on time payments on multiple multi-million dollar contracts; investigated and identified any quality assurance problems or questionable results.

●Completed the required certification/training to be assigned the role of a Contracting Officer Representative.

Headquarters Department of the Army, Arlington, VA 2005 -2007

Congressional Analyst

Key Accomplishments:

●Served as the Senior Congressional Officer interacting with Member of Congress and Congressional Staffer on important appropriation committees for the House and Senate for Army Programs; responsible for the management and administrations of all aspects of the military personnel functions, and for providing guidance and assistance on military related matters to directorate/division and subordinate field operating agency.

●Represented in congressional meetings to analyze and resolve critical problems; provide accurate information pertaining to questions from Congress on Army Programs.

●Administrated oversight of a variety of actions which was characterized by unique requirements which demand continuous oversight of administrative coordination for staff actions and correspondence as a congressional analyst.

●Skilled in developing written and oral presentations to senior military and civilian executives and subject-matter experts; delivered briefings to senior military and civilian executives.

●Possessed keen knowledge and experience with military personnel administration conducts day-to-day program management.

Department of the Army, (Installation and Environmental) 2003 - 2005

Key Accomplishments:

●Lead the administrative management division; coordinated administrative function with other clerical staff.

●Ensured policy and procedures process where in place; updated material and disseminated out to all staff.

●Working Congressional Response to Capitol Hill; Assisted with information for hearing.

●Served as the POC for DTS; provided daily assistance in all matters pertaining to DTS to include problems with flights, obtained electronic approval to TDY orders, coordinated with action officers to ensure AMILDEP funding is sufficient to cover TDY cost, initiation of country clearance messages for overseas TDY utilizing the APACS system and made sure that travel vouchers were submitted in a timely manner upon completion of TDY.

●Organized all materials to present a clear and usable compilation; ensured all office policies used for administrative activities within the office are current, effective and in accordance with established Army and DoD guidelines.

●Implemented changes in administrative policies and established new procedures and practices to be used by subordinate directorates.

Job Related Training

Strategic Thinking HBS 437

Project Management HBS 435

Program Leadership HBS 440

Developing a Life Cycle Sustainment Plan CLL 005

Analysis of Alternatives CLR 151

Simplified Acquisition Procedures CLC 005

Fundamentals of System Acquisition Management ACQ 101

Fundamentals of System Engineering ENG 101

DOD Sustainable Procurement Program CLC 046

Business Case Analysis CLL 040

Misco-purchases FAC 047

Earned Value Management CLC 016

Contract Source Selection CLC 007

Work Breakdown Structure CLM 013

Risk Management CLM 017

COR with a Mission Focus CLC 106

CORS in a Contingency Environment CLC 206

Contracting Officers Representative (COR) Training CLC 222

Contact this candidate