Customer Support Service

Stetsen Blane Dougles Crane

Security Clearance

**** ***** ****** **** *, Fort Knox, Kentucky 40121

Phone: 928-***-****

Email: ************@*****.***

Summary

I am a technology driven network specialist with proven success in the telecommunications industry and network operations, ready to bring versatile problem solving and leadership skills from the networking industry. Experience includes four years of real-time network troubleshooting and complex system testing, installing computer networks and systems, network operations, technical customer support, and technical procedure development. established information technology professional and military veteran with a passion for information systems security, networking, customer service and software development. Core qualifications include interpersonal, written and oral communication skills, technical troubleshooting, data analysis, team management and time management.

Professional Experience

United States Army, Fort Knox, KY July 2022 - Present Joint Nodal Network Team Leader

● Manage a Joint Nodal Network Transmission team of no less than 3 personnel to fulfill continuous digital voice and data support for a recently activated headquarters.

● Planned with multiple directorates to execute the communication requirements of a one-star general post command group.

● Manage network failures with tactical and on the spot decision making to ensure a quick resolution to restore priority communication.

● Conduct regular maintenance and inspections of assigned networking equipment, including routers, switches, virtual machines and servers to include patching security vulnerabilities.

● Assist other teams with troubleshooting and maintenance of routers, switches and firewalls as issues arise within DMVPN tunnels.

United States Army, Poznan, Poland October 2021 - July 2022 Joint Nodal Network Operator/Team Lead

● Support network engineers and network security engineers in building up and managing equipment in new operation facilities.

● Planned and implemented upgrades to system hardware and software.

● Assisted in developing, verifying, and continuously maintaining technical procedures detailing normal and contingency operations for a secured communications system ensuring operators had clear guidance and direction.

● Trained, led, and directed subordinates in Network Theory/Network Infrastructure and control to qualify as Joint Nodal Network Operator Maintainers.

● Developed and executed evaluation scenarios for crew certification events.

● Authorized access to and provided constant control of network communications networks supporting DoD users and international partners.

● Provided interference monitoring and link integrity assurance for high priority national assets on networks and commercial satellites.

● Monitors network and satellite connection status in high-impact environments while collecting and presenting network usage data to senior-level staff in conference and one-on-one environments.

● Coordinated with external contractors to schedule, plan, and execute advanced updates and maintenance.

United States Army, Fort Knox, KY May 2020 - October 2021 Joint Nodal Network Operator/Maintainer

● Configuring and verifying equipment to certify they are within standard operating procedures.

● Performed routine and emergency maintenance networking components, to certify minimal mission downtime.

● Field level maintenance on routers, switches, servers, virtual machines, and wireless communications equipment.

● Conduct monthly inventory of networking equipment, network spares, and field supplies. Qualifications and Skills

● Joint Nodal Network Operator/Maintainer with Honors (Department of the Army, 2019)

● Common Network Planning Software (PM DCATS, 2018)

● Satellite Transportable Terminal (STT Lot 09) (Department of the Army, 2020)

● Transportable Tactical Command Communication Terminal (T2C2 Lite/Heavy) (Department of the Army, 2020)

● Network Monitoring (SNMPc, VMWARE, Solarwinds/PACSTAR)

● System Deployments/Upgrades to PCs and Laptops (New/Re-imaging)

● Maintenance and repair of Cisco Routers/Switches, UPS, Servers, Encryption Devices, PCs, and Laptops

● Proficient with CISCO Routing and Switching

● Proficient with Juniper Routers

● Proficient with Microsoft Office Suite/Microsoft Products

● Proficient with CISCO Unified Call Manager/CISCO CLI

● Technical Analysis/Critical Troubleshooting

● Experience in Firewalls (Palo Alto and Cisco ASA) Education

● US ARMY Signal School, Fort Gordon, Georgia November 2019 - May 2020 Network Communications Systems Operator / Maintainer with Honors

● Central High School, Phoenix, Arizona September 2009 - May 2012

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