Administrative Assistant Customer Service

Olugbola, Adeoluwa Samuel (+***)** **** ****

************@*****.***

WORK EXPERIENCE

Hireme.Africa – Associate Product Manager (Client and Administration)

January 2022 Till Date

1. Suggest product enhancements to improve user experience 2. Perform quality assurance controls on products

3. Identify customer needs and develop features that satisfies excellent customer experience

4. Coordinate with the engineering department to deliver functional solutions

5. Conduct research to identify customer needs and market gaps 6. Prioritize the implementation of new features and set specific timelines 7. Liaise with the Marketing department to ensure proper advertisement and positioning of new products

8. Monitor and report on users’ reactions

9. Create support and training documents for internal and external users 10. Participate in system configuration

11. Analyze competition.

LEAH GROUP – Client Experience Manager

January 2020 -January 2022

1. Build relationships with key employees among customers 2. Create plans to address clients’ business needs 3. Get feedbacks from customers to ensure they are satisfied 4. Act as point of contact for complaints and escalate issues as appropriate 5. Study competition to find new ways to retain customers 6. Collaborate with internal teams (e.g. Marketing team, First contact team and senior management) to address customers’ needs ISON BPO — Customer Care Executive

March 2017 – January 2020

1. Developing and maintaining customer relationship. 2. Capturing customers’ data with relevant applications to resolve issues. 3. Providing customers relevant information concerning their respective queries. 4. Respond to customer queries in a timely and accurate way, via phone, email or chat.

5. Identify customer needs and help customers use specific features. 6. Analyse and report product malfunctions.

7. Inform customers about new features and services 8. Exceed customer expectation at every contact

SKILLS

Customer service excellence.

Employee communications.

Excellent oral and written

communication.

Strong workplace communication

etiquette.

Strong interpersonal relationship

Social Media/Digital Marketing Skills

Problem-solving and negotiation

skills

Excellent Teamwork ability

Strong interpersonal relationship

Ability to offer new ideas

Organizational and planning skills

Excellent time management skill

Proactive

Enthusiastic

Research skill

CyberClicks Studios – Customer Compliance Officer

April 2015 - March 2017

1. Administer all resources of KYC compliance program and ensure their implementation.

2. Maintain knowledge of all compliance requirements. 3. Analyse all compliance procedures and monitor risks. 4. Evaluate potential defects and assist in resolution. 5. Track all issues, administer customer complaints and recommend corrective actions.

6. Monitor all projects for compliance processes.

7. Prepare a paper work for management with various departments to evaluate all queries and resolutions.

ACADEMIC QUALIFICATIONS

Communication Foundations - Linkedin and Microsoft 2023

Time management fundamentals - Linkedin and Microsoft 2023

Career essentials in administrative assistant - Linkedin and Microsoft 2023

Administrative Professional Foundation and tips - Linkedin and Microsoft 2022

MTN “Learning and Delivery” Training: Developing Corporate Behaviours 2020

MTN “How May I Serve You”: Delivering an effective Customer Service 2019

University of Ilorin, Ilorin

Bachelor of Arts and Education (B.A B.Ed)

Bishop Onabanjo High School, Ibadan

National Examination Council Certificate (NECO)

REFERENCES

Available upon request

Contact this candidate