Records Clerk Call Center

Michael Godsey

**** ******** ***.

Middletown Ohio 45042

Cell 513-***-****

e-mail: ********@*****.***

Objective: To obtain a challenging, secure position where I can utilize my skills

Education:

2017 grad of Ohio business college for trucking I have acquired a cdl class A

1987 Southern Ohio College - Employment Development Workshop - IBM P.C.

1984 Norwood High School – Graduate

Work History:

Luxottica May 2022 April 2023 Call center rep., chat and email rep. answer customer needs.

Teleperformance Nov. 17 2021 to Jan. 28 2022

Call Center

Blatchford May 2019 April 2021

ACS

Work via Siteline, building and taking apart prosthetic Limbs and feet, setting up shipping and receiving, and handling credits.

Fedex March 2018 to March 2019 Handler/Driver

Sort/Handle packages, deliver packages making sure all

gets delivered in a safe timely manor

CDK Jan 2016 to Aug 2016

Call Center for DMV

Cincinnati Bell Telephone – May 12,1987

Positions Held:

2006 2015

TECHNICAL SERVICE INSTALLATION/REPAIR

Duties: Test & analyze special circuits i.e. DSO, DS1, ISDN for business customers, interpret test results & coordinate inter-company to test & make repairs. Use of Aegis, Coeds, Cosmos, Cras, Lmos, MLT, Octel, Predictor, Sarts, Predictor, Sarts, Trunkline workstations, DCS and Sonet Cbad, and Trouble Evaluator

November 2001 to 2006 ADSL/AIS/ZOOMTOWN

Duties: Work with vendors, outside techs & businesses.

Testing and assisting with installation and report of the Zoomtown Network (Cisco/Lucent Dslams; Cap/Dmt systems; configuration and routers). Interpret service orders; answer customer help desk calls.

August 1996 to November 2001

TECHNICAL SERVICE REPAIR/INSTALLATION

Duties: Test & analyze special circuits i.e. DSO, DS1, ISDN for business customers, interpret test results & coordinate inter-company to test & make repairs. Use of Aegis, Coeds, Cosmos Cras, LMOS, MLT, Octel, Predictor, Sarts, Trunkline workstations, DCS & Sonet. Other Positions Held:

November 1993 to August 1996

SWITCH SERVICES REPAIR

Duties: Served as AT&T Telephone Services Liaison between customers, installation, and service of telecommunication equipment.

November 1993

FRAME ATTENDANT TEAR-OUT CREW

Duties: Assisted with tear-out and removal of older

Wires and equipment.

February 1990 to November 1993

REPAIR SERVICE CLERK

Duties: Answered repair service calls, scheduled appointments, calmed irate customers, ensured follow-ups were completed.

May 1988 to February 1990

Duties: Customer Service, answered in-bound calls, routed to correct telephone numbers.

May 1987 to May 1988

RECORDS CLERK 9

Duties: Billing treatment notification for AT&T

C alling Cards.

Skills: PC skills – Microsoft word, Excel, Dos.

Certificates received in Digital Technologies D4 Channel Banks and Digital Data Service fundamentals, Clerical Tab, ESM, Operator Simulation, SSC, Technical Tab and Basic Electricity.

Personal

Attributes:

Well versed in all aspects of telephony.

Organized and attentive of detail.

Competent troubleshooter, creative problem solver.

Dependable and outstanding team player.

Outstanding record of achievements including several

Customer service awards, customer commendations,

Certificates and above performance appraisals.

References:

Upon request

Contact this candidate