DARSHANA WASNIK

Whitehorn,NE,Calgary, T*Y*H*

Phone;- 403-***-****

Email;- adw79q@r.postjobfree.com

PROFESSIONAL SUMMARY

Courteous, excellent organizational skills,efficient and unique understanding of the customer service.

I am enthusiastic, self motivated. reliable and diligent.I am a excellent team worker and adaptable to all challenging situations.I am able to work in a team environment as well under pressure and adhere to strict deadlines.So, now am seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge and to get an opportunity where I can make the best of my potential and contribute to the organization’s growth.Three years experience in Customer service.

WORK EXPERIENCE

MAKE MY TRIP, DHANTOLI, NGP,MH,IN

10/2015 TO 01/2017

Responsible for accurate booking of all travel and accommodation.

Worked to diligently resolve booking and scheduling issues..

Ensure that all booking procedures follow according to company deadlines.

Complete paperwork correctly in compliance with rules and regulations.

Checked passenger manifests to confirm passenger bookings. And place order

Developed and implemented promotional strategies to boost airline bookings.

Dealing with inquiries both over the phone and face to face,listening to passenger’s needs and acting upon them.

Able to make the best possible travel arrangements for a passenger’s destination, mode of transport and travel dates.

SALES ASSOCIATE

MARUTI SUZUKI ARENA AUTO MANUFACTURERS, NGP, MH,IN

10/2013 TO 6/2015

Ensuring high levels of customer satisfaction by being knowledgeable on products offered.

Improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions and balancing drawers

Connects with every customer by asking open-ended questions to assess needs.

Keep all stocks of supplies and place orders when necessary.

Compliance to company policies.

LEISURE TRAVELS, FIRST FLOOR, PRAGATI HOUSING SOCIETY, NGP,MH,IN

09/2012 TO 08/2013

Issuing tickets, providing fare quotations and making reservations.

Answer questions and travel arrangements such as route and time schedules.

Calculate the expenses and sell tickets.

Accurately recording information on company databases and regular reporting back to management.

Experienced in advising on passports,visa and currency.

Handled the corporate customers.

SKILLS

●Strong interpersonal and communication skills.

●Sensitivity and understanding.

●Customer service skills with a considerate and professional approach.

●Capable of multiple tasks and self discipline. .

●Organizational and problem-solving skills.

●Ability to accept criticism and work well under pressure.

●Ability to work well with others.

●Am loyal, punctual and diligent..

●Pay attention to detail.

●Patience and calm to remain in stressful situations.

●Dedicated to tasks prioritization.

EDUCATION AND CERTIFICATIONS

1.EIILM UNIVERSITY

BSc. BACHELOR OF SCIENCES(pcm)

07/2009 TO 06/2012, AMRAVATI,MAHARASHTRA,IN

2.MAHARASHTRA BOARD OF HIGHER SECONDARY EDUCATION

L.C.JUNIOR COLLEGE OF SCIENCE AND COMMERCE.CAD,PULGAON,CAMP,MH,IN

3. CENTRAL BOARD OF SECONDARY EDUCATION. (C.B.S.E)

KENDRIYA VIDYALAYA CARIAPPA ROAD,PULGAON CAMP, MAHARASHTRA, IN

4. INDIRA GANDHI INSTITUTE OF AERONAUTICS, NGP,MH,IN

CERTIFICATE IN AIR TICKETING AND TRAVEL MANAGEMENT,03/2011.

5. IATA (International air transport Association)TRAINING AND DEVELOPMENT INSTITUTE.

DIPLOMA (FOUNDATION IN TRAVEL AND TOURISM), MONTREAL, SEP 2015.

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