Hardware Configuration Desktop Support
Resume:
Garland Williams
Desktop Support Analyst
*****************@*****.***
Sacramento, CA 95835
SUMMARY
Seeking an intensively autonomous position within an established corporation where I can impact by employing and further developing my computer information systems, communication, and leadership skills.
CORE COMPETENCIES
Communication Skills
Troubleshooting
Hardware/Software Maintenance
User Training
Network Printing
Remote Access
Jira /ServiceNow
WORK EXPERIENCE
Experis 4/2021-7/2022
Technical Support
Install, configure and deployed Windows 10 desktop and laptop
Install and troubleshoot software and PC peripherals such as printers, scanners, etc.
Experience supporting Microsoft Office 2016 and newer versions.
Experience with Microsoft SCCM OSD process to image PCs.
Microsoft Active Directory computer, user and group administration
I Analyze and resolved hardware, software and application problems for networked and stand-alone computer systems and networked resources.
Help Desk Analyst 1/2021-3/2021
Covered CA
I was the first point of contact for customers seeking technical Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determined the best solution based on the issue and details provided by customers. I Walked the customer through the problem-solving process for computers, operating systems, applications and internet connectivity.
I Provided accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Good understanding of computer systems, home networking and other tech products
Excellent communication skills
Apex systems 8/2020-12/2020
Computer Deployment Technician
Inventory and image Windows-based computers following scripts and process guides; sound understanding of Windows 10 operating system
Install and configure applications following instruction set coordinate with end user customer; scheduling deployment time and any special needs; high attention to customer service and detail deliver and deploy computer and peripherals to end user customer, finalizing setup, resolve issues and escalate to management. as needed.
Apex Systems 3/2020 – 6/2020
Computer Technician
UC Davis
Provide advanced, Client Support, providing hands-on troubleshooting and support for PCs, laptops, monitors, label printers,
WorkStation on Wheels (WOWs), mobile devices, and countless software titles
Deployment Management of PC’s, laptops, and Mac hardware, including reimaging as needed
Provide customer solutions, and troubleshooting, while maintaining excellence in customer service
Service Manager ticket triaging, updating, documentation, and routing
Accurate inventory control including proper tracking hardware using current inventory tools and procedures
Staff Tech 3/19 – 2/2020
Desktop Support/Helpdesk
Sacramento County
Excellent troubleshooting skills, both remotely and in-person
Excellent customer service skills
Demonstrated ability to work collaboratively in a team environment
Demonstrated ability to work well with technical and non-technical users
Demonstrated ability to perform hardware and software installations
Successful development of PC images
Experience in Windows Administration and Support
Experience in conducting Helpdesk phone support
Experience in Microsoft Office Products
Experience with supporting Windows operating systems in an Active Directory (AD
Remote PC Support
Randstad 05/18 – 02/15/19
Desktop Support
Responsible for executing IT support, to include software and hardware configuration to end-users, support of Video Conferencing system support including configuration and video hardware, as well as troubleshooting issues. Performed hardware, software and network upgrades and repairs for all PC's
Provide status updates to client and team lead through completion of ticket resolution.
Installed and maintained PC hardware
Windows 10 Migration
Possess *Dell and Mac Hardware, win 10, OS x MS-Office, Outlook, and, Active Directory, SCCM Deployment Technologies including Access points, Application and Software Deployment
Anthem Blue Cross 11\30\17 – 02\22\18
Tech Support
IT support, to include planning, software and hardware configuration to end-users. Facilitate smart hands and eyes switches and Video Conferencing system support including configuration and video hardware Ensured security and performance, as well as troubleshooting issues. Performed hardware, software and network upgrades and repairs for all PC's
Provide status updates to client through completion of ticket resolution.
Installed and maintained PC hardware
Possess knowledge Management tool *Dell and Mac Hardware, win 7/10, OS x MS-Office, Outlook, and Remote Access with Dameware and other tools Active Directory, Cisco Any connect Application and Software Deployment
Contact this candidate