DARLENE M. FUNCHES

**W*** Standish Lane

Villa Park, IL 60181

708-***-****

Email: adw78h@r.postjobfree.com

Objective: To pursue a challenging and professional position,

within a growing and stable organization, where I may utilize

my medical background and outstanding customer service skills

Experience: March 2015-Present

Stericycle/Clean Earth

Sales Support Representative Handle customers questions and

concerns in a timely and professional manner regarding their

medical,sharp disposal and HDDS waste pick up, complete the

on boarding process for sales department. Make follow up calls

including pick-ups, cancellations, ETA, billing, production

orders and all other aspects of the customer’s needs.

March 2011— March -2015:

Comcast Cable: Customer Care Specialist, Billing and

Repair

e Demonstrates knowledge of customer billing issues

e Advance troubleshooting for video repair

e Take payments via phone

e Effectively communicate the benefits of Comcast products

and services to the customers.

@ Schedule and reschedule customers appointments for trouble

calls and restart customers.

July 2009 — December 2010) (Homewood, Illinois) Customer

Service

Comcast Cable Payment Center Customer Service

Representative /Business 2 Business

e Handled customer account issues

@ Disconnections and reconnections

@ Process payments cash, checks and credit cards Issue new

equipment to customers

e Meet and exceeded sales and service goals by evaluating and

satisfying customer needs. Traveled to other payment centers

within the system to provide necessary support .providing

customer service, billing/pricing/collections resolution,

contract administration, service issues resolution,

information management, customer file maintenance, lead

routing, and record generation while possibly growing

new and secured business through service level upgrades

and expanded product offerings for assigned accounts on

a daily basis.

Education

@ DeVry University / Health Information Technology 03/2008

¢ Columbia College / Computer management / Chicago, IL

08/1985

e Harold Washington College / program /Chicago, IL 1/1980

e Austin community High school / 06/1979

e Pharmacy Technician license since 03/2001

Contact this candidate