Time Work Customer Service

Randy Milton

Humble, TX ***** ***********@*****.***

Professional Summary

Effective and enthusiastic Director of Facilities & Child Nutrition who is committed to planning creative, high-quality meals to enhance student nutrition. Friendly and resourceful professional with a proven track-record of managing staff, maximizing customer service standards, and driving overall operational improvements. Highly trained in preparing and handling food, organizing inventory, integrated pest management and optimizing customer relations. Experienced in policy development and staff management procedures positively impacting overall morale and productivity.

Key Strengths

Dietary planning

Administrative Reference Manual (ARMS)

ServSafe Instructor/Proctor

Hazard Analysis Critical Control Points (HACCP)

Team management

Operational improvement

Relationship development

Financial report analysis

Professional Experience

Director, Facilities & Child Nutrition Department, 06/2021

Shepherd Independent School District – Shepherd, TX

Manages Maintenance, Grounds, Custodial and Child Nutrition operations.

Oversees the Asbestos and Integrated Pest Management Plans.

Monitors contractors assuring work performed meets the district expectations and timelines.

Adhere to the district’s budget to maintain all building systems including electrical, plumbing and waste management.

Disseminates information to community agencies, school staff and students to promote increased interest in lunch programs.

Plans weekly nutritionally balanced menus to reflect current dining trends.

Accomplishments:

Created and implemented Standard Operating Procedures for Maintenance, Grounds and Custodial Departments.

Redesigned parking lot to make student dismissal more efficient.

Promoted and encouraged ongoing staff development to further enhance the skillset of employees.

Managed the restriping of all district parking lots.

Facilitated the replacement of HVAC units within the district.

Replaced gym floor and bleachers at high and middle school campuses.

Positively affected the morale and culture of the teams overall.

Director, Child Nutrition Department, 08/2018 to 06/2021

Shepherd Independent School District – Shepherd, TX

Managed food service operations, including food production, sanitation and staff supervision.

Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.

Planned weekly nutritionally balanced menus to reflect current dining trends.

Promoted student and staff satisfaction by serving and merchandising meals in attractive manner.

Saved district money by successfully increasing breakfast and lunch participation introducing better choices but quality-conscious food suppliers.

Contributions:

Awarded over $127,000 in grant funding.

Hosted numerous Houston food Bank Food drives in the community.

Launched a catering service within the district.

Partnered with Goodrich Independent School District to add them as a Summer Feeding site for Shepherd ISD.

Launched a food club of at least 20 students to aid in menu building.

All staff have been Serv Safe certified with managers status.

Director, Child Nutrition Department, 02/2017 to 08/2018

Royal Independent School District, Compass Group, Chartwells Sector – Pattison, TX

Strengthened audit procedures to ensure fiscal accountability which resulted in an increase in revenue.

Investigated and integrated enhanced food service units to determine its effectiveness in achieving program goals and compliance with federal, state, and local rules and regulations.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to positive satisfaction.

Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 37% food waste reduction.

Assistant Director, Child Nutrition Department, 01/2014 to 01/2017

Beaumont Independent School District – Beaumont, TX

Maintained school food services programs district wide ensuring that it is administered in accordance with Federal laws, USDA regulations and School Board policies.

Promoted public education in understand the school food services program for the purpose of improving relations with students, principals, teachers, parents and others on resolving issues and/or concerns.

Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations for nutrition

Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.

Quality Control Manager, 01/2004 to 01/2014

Houston Independent School District – Houston, TX

Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.

Managed and directed quality control personnel through effective mentoring, coaching and work delegation.

Conducted data review and followed standard practices to find solutions.

Developed and audited practices, programs and reporting system metrics for optimal efficiency.

Notable Accomplishments

Awarded 50,000 Grant- Teas Dept. Agriculture- Shepherd ISD

Awarded $120,000 Grant - National School Lunch Program- Equipment Assistance - Shepherd ISD

Awarded $7000.00 Grant - Baylor University Texas Hunger Initiative Share our Strength Breakfast Cart - Shepherd ISD

Awarded $10,000.00 Grant - Baylor University Texas Hunger Initiative-Share our Strength -No Kid Hungry

Awarded $20,000 Grant - National School Lunch Program- Equipment Assistance - Royal ISD

Education

Executive Master of Business Administration (EMBA): 2017

Texas Southern University - Houston, TX

Bachelor of Science: Animal Science/Agriculture, 1998

Prairie View A & M University - Prairie View, TX

Certifications

Texas Association for School Nutrition (TASN) - Certificate Level 5 - Directors Academy

ServSafe Instructor & Registered Examination Proctor - Certificate No. 4016358 - Date of Expiration 08/2/2027

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