Administrative Assistant Medical

Felicia Morla

**************@*****.*** 916-***-**** Sacramento, CA 95823

Summary

Experienced Medical Assistant with a proven track record in providing both clinical and administrative support in a healthcare environment. Possess excellent communication skills, attention to detail, and the ability to multitask while working efficiently in a fast-paced environment. Core Competencies

CPR Certified, HIPPA Training, (Certified Medical Assistant CMA), Basic Life Support (BLS), Communication, Microsoft Office, Time Management, Collaboration, Organization Professional Experience

Sutter Health Sacramento, CA

Medical Assistant Aug 2000 - Jan 2022

● Prepare patients for examination by taking vital signs, obtaining medical history, and explaining the procedures to the patients to relieve any stress about the situation

● Manage patient records, update information, and schedule appointments using electronic health records and sharing appointment reminders with clients via Google Calendar

● Handle incoming and outgoing calls, patient inquiries, and manage patient flow, along with processing insurance claims and assisting clients with billing procedures

● Order medical and office supplies, ensuring inventory levels are maintained while inspecting all deliveries, ensuring that patients are getting the highest quality of products

● Trained new administrative staff on patient management and clinical procedures while remaining patient and encouraging, answering questions and providing guidance as needed Sacramento Native American Health Center Sacramento, CA Lead Medical Assistant July 2000 - Aug 2015

● Supervised and train new medical assistants in clinic policies and procedures, including HIPAA regulations and patient care standards

● Manage the day-to-day operations of the medical assistants, including scheduling, delegation of tasks, ensuring adequate staffing levels, and ensure medical supplies and equipment are maintained and stocked appropriately

● Provide exceptional patient care, including taking vital signs, assisting with medical procedures, and educating patients on their health and wellness

● Oversee and assist with the processing of insurance claims, including verifying patient eligibility and benefits, referring them to different departments if they seek any other specific type of assistance

● Provided support to the HR team by conducting phone screenings, scheduling interviews, and updating employee records

Shingle Springs Band of Miwoks Indians Sacramento, CA Administrative Assistant July 2015 - Feb 2016

● Managed the front desk by greeting visitors, handling phone calls, and directing inquiries to specified personnel, assisting clients with any other general questions or concerns while they wait

● Coordinated travel arrangements to specific sites, scheduled meetings and appointments between staff and upper management

● Maintained the calendar, scheduled conference rooms and prepared meeting agendas, taking meeting minutes during each meeting in order to properly document important information

● Managed office equipment and supplies, ensuring inventory levels were maintained and replenished at appropriate times

Education

Sacramento City College, B.S./B.A. in Major 2001- Current Kaplan College, B.S./B.A. in Major 2006

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