Support Specialist Analyst Intern

ABDULLAH SHAREEF

*******************@*****.*** 224-***-**** Hoffman Estates, IL 60192

Professional Summary

Experienced Business Analyst with 5+ years of experience in various industries, well-versed in Agile/Scrum and Waterfall methodologies and has worked collaboratively in fast-paced environments. Proven ability to facilitate project success through strong analytical and communication skills as well as a deep understanding of the software development lifecycle.

Skills

Communication

Analytical and Critical thinking

Interpersonal and Collaborative

Self-Starter

Defining Requirements

JAD Sessions

Prototyping

UAT

Gap Analysis

Use Case Development

Process Flow Design

AS-IS-to TO-BE

Technical Skills

Agile/Waterfall

Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint)

Jira/Confluence

Hp ALM

Microsoft Teams

SQL

Professional Experience

Rush Health Chicago, IL

Business Analyst 1

09/2020 - Current

Serve as a liaison between the business community and project teams

Support business process redesign and documentation for implementation, translating high level business requirements into functional requirements

Coordinate JAD sessions between stakeholders, subject matter experts (SME), end-users, business analysts, software architects and developers

Develop use cases and process flow charts in MS Visio, wireframe diagrams, business requirements documentation, data flow diagrams, functional and process diagrams

Use advanced techniques to capture existing and new requirements for a clear AS-IS to TO-BE analysis (process workflow and wireframes)

Actively participate in daily standups to discuss progress and quickly note

any roadblocks

Support UAT and ensure successful implementation solutions

Tenet Heathcare Plano, TX

Junior Business Analyst

06/2018- 08/2020

Documented minutes and action items during JAD sessions

Elicited and documented business requirements from stakeholders in MS Excel

Facilitated communication between stakeholders, developers, project managers and executives

Provided ongoing maintenance support for deliverables

Delivered prompt support by tracking issues and communicating resolutions to end users

Provided post-implementation support and maintenance as needed

Shine IT Services Schaumburg, IL

Application Support Analyst Intern

09/2016 - 06/2018

Provided application and desktop support to all organization staff, utilizing ServiceNow ticketing system to escalate issues accordingly

Provided remote and in-person application support for Windows and Mac

users

Troubleshot and resolved issues impacting systems, application and services within the agreed time of recovery

Documented requirements during requirements analysis sessions

Documented workflow maps during process workflow sessions

EdotSolutions Schaumburg, IL

IT Technical Support Specialist

08/2015 - 08/2016

Provided technical support on site and via email and phone

Resolved customer concerns during installation operation and maintenance

Installed, configured, and supported Windows desktops with Microsoft Office suite and trained end users

Coordinated with IT vendors to resolve hardware and software issues

Trained new staff members to support their onboarding process

Education and Training

Benedictine University Lisle, IL

Bachelor of Arts in Computer Information Systems

May 2016

Websites, Portfolios, Profiles Linkedin.com/AbdullahShareef

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