Administrative Assistant Service Representative
Resume:
Sandra Cooper
Administrative assistant
Clarkesville, GA 30523
******.******@**********.***
I have 25 years of experience, including as a Claims Customer Service Representative
(Claims CSR), as a Supervisor, Customer Services and as a RN BSN (Registered Nurse Bachelor of Science in Nursing) in industries including Educational Services. Most recently, I have been working as an administrative assistant
(Claims CSR) at Pakglobal from August 2017 to August 2021.My skills and experiences include: Nursing, I hold a Bachelor of Science (BS or BSc or SB) degree in BSN from University of Maryland
Work Experience
Administrative Assistant
Pakglobal - Cornelia, GA
August 2017 to September 2021
Used software tools including: Excel, windows, power point, spread sheets Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints, comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments.
RN BSN (Registered Nurse Bachelor of Science in Nursing) University of Maryland - Baltimore, MD
January 1983 to October 2008
Assessed patient conditions biophysically. Identified patient needs. Provided nursing care for patients. Reported patient symptoms. Ordered and interpreted diagnostic tests. Dispensed medications. Supervised nursing staff. Coordinated with healthcare team to ensure optimal patient care. Monitored patient care plans. Prepared patients for examinations. Licensed RN. Certified in CPR. Knowledge sets include: emergency room, ICU, Nursing, Pediatric, registered nurse.
Skills Billing, Cpr Certified, Customer Relations, Customer Service, Data Entry, Forms, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Windows, Nursing, Spreadsheets, Telephone Skills, Welding
Education
Bachelor of Science in BS or BSc or SB
University of Maryland-Baltimore - Maryland
1984
Skills
• Customer Care (10+ years)
• Call Center (6 years)
• CSR
• Customer Support (10+ years)
• Customer Care
• CSR (5 years)
• Customer Support
• Customer Service
• Call Center
• Front Desk (5 years)
• Microsoft Office (6 years)
• Excel
• English
• Microsoft Word
• Typing
• Communication skills
• Manufacturing
• ICU Experience
• Nursing
• Critical Care Experience
• Hospital Experience
• Triage
• Microsoft Outlook
• QuickBooks
• Office experience
• Microsoft Excel
Certifications and Licenses
BLS, ACLS
Additional Information
Sales
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