ANNIE BOYLE

Plymouth, MN ***** 612-***-****) adw75v@r.postjobfree.com

Professional Summary

A passionate servant leader who thrives in environments where I can teach and help others adapt to the scrum framework and agile principles. I have experience creating cross functional and collaborative teams in the software industry. I have a proven track record of coaching teams to perform at their peak. I possess a strong ability to build stakeholder relationships, while fostering open communication and inspiring cross-functional teams to drive activities to completion. Proven ability to build constructive relationships and drive towards alignment and clarity with a variety of stakeholders, such as executives, managers, and subject matter experts. I pride myself on being a customer and user experience champion and believe no business decisions should be made without considering the voice of your customers and users.

Skills

●Best practice frameworks

●Lean processes

●Team coach

●Project Management

●Servant Leadership

●Conflict Resolution

●Dependency management

●Story Estimation

●SDLC

●ALM

●Cross-functional Team Leadership

●Strong communication skills

●Web development technologies

●Software testing

●Risk mitigation planning

●Documentation management

●Stakeholder management

●Requirements gathering

●Release management

●Portfolio management

●Agile leadership

●Business value delivery

Technical Skills

●Methodologies - Agile, Waterfall

●Agile Frameworks - Scrum, SAFe, Kanban, TDD, XP, CI

●PM Tools - JIRA, Azure DevOps, Trello, Smartsheet, Confluence, TFS, CA Agile, SharePoint, MS Project, MS Office

●Familiar Technologies - JAVA, C, C++, HTML, .NET, SQL, MySQL, Oracle 10g, Python

Technical Skills

●Professional Scrum Master i (PSM I)

●SAFe Scrum Master (SSM)

●SAFe Program Consultant (SPC)

Work History

Sr Scrum Master (Remote) March 2020 – April 2023

Mayo Clinic Rochester, MN

●Scrum Lead for 2 software development teams focused on developing, redesigning, and improving Mayo Clinic’s features on the customer facing website

●Communicated team progress and dependencies with other team leads during scrum of scrums.

●Actively participation in discovery sessions, requirement gatherings, prototyping, document-reviews, and plan set up with senior management

●Liaised effectively and manage relationships with Management Team, Product Owners, and other Stakeholders.

●Tasked with managing project risks - Proactively identified risks before they impede team performance, and always worked with team to develop long term risk mitigation plans.

●Coordinated and facilitated agile scrum ceremonies like daily stand ups, sprint planning, sprint review, sprint retrospectives and backlog grooming meetings

●Removed internal and external impediments preventing my teams from achieving their sprint goals, making sure they are always focus, committed and high performing

●Monitored project progress continuously and radiated information and reports to functional managers and program managers

●Provided monthly capacity forecast & Manage resource requirements for timely fulfillment working closely with the IT managers and competency teams

●Assisted in the planning, execution, and analysis of user acceptance testing to ensure test cases and completed user stories meet Product Owner's expectations

IT Scrum Master April 2014 - Dec 2019

TD Bank Wilmington, DE

●Facilitated daily scrum meetings, sprint planning meetings, grooming meetings, sprint reviews, and sprint retrospectives development teams supporting TD’s Wealth applications

●Managed the requirements, planning and deployment of Rebranding of TD Waterhouse to TD Direct Investing TD Wealth for both public and secure sites.

●Supported 2 product teams in Redesign of online content for the TD Wealth public sites with an objective of creating a differentiated client experience and aligning with marketing plan.

●Participated in all Program Meetings, PI Planning sessions, release planning meetings, feature definition sessions, Inspect & Adapt workshops, and Scrum of Scrums meetings

●Worked with RTEs, agile coaches and other scrum masters in driving M&T's agile transformation with SAFe. Helped my teams embrace SAFe Core Values, adapt, and apply SAFe principles, and implement SAFe practices.

●Worked closely with Product owners, Solution Architects and Systems Engineers facilitate system demos, and prioritize features for Iteration planning and delivery to meet client requirements.

●Worked closely with other Scrum masters at scrum of scrums (SOS) to get weekly progress and identify new risks and dependencies resulting from injected work not planned at PI Planning

●Performed quality management, risk management and communication management at team level.

●Responsible for removing project impediments, resolving conflicts, and promoting effective communication/collaboration amongst team members so they stay productive and always focus on achieving iteration goals

●Updated and radiated project metrics to senior management, and stakeholders

●Involved in in managing project risks, escalating issues, and making sure all issues come to closure

●Reviewed and provided feedback on drafted user stories and epics to ensure alignment with general Agile user story standards.

●Successfully mentored and helped build consensus across agile teams with varying levels of agile maturity

Project Manager/Business Analyst Nov 2011 - Feb 2014

GEICO Chevy Chase, MD

●Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects with MS Project

●Performed requirements gathering activities such as card-sorting, user stories creation, prototyping and these customer requirements were understandable, complete, unambiguous, and meet stakeholders needs

●Responsible for writing, maintaining, and updating data dictionary and data mapping documents

●Played a key role in converting business requirements into functional specifications and then into detail system requirements.

●Responsible for documenting process flows and business processes

●Defining requirements, engaging stakeholders and vendors, determining scope, cost and schedule estimates related to complex cross-functional solutions.

●Calculated required budget, managed budget, and forecasted budget with MS PPM, as well as adjusting the budget.

●Created Change Management Plan with all templates and agreements with client stakeholders, as well as organized all the required documentation and made sure Change Management protocols are followed.

●Closely collaborated with project members to identify and quickly address problems.

●Developed long-term business strategy by using customer feedback to identify necessary process improvements.

●Facilitated bi-weekly meetings with stakeholders and 3rd party vendors to document requirements and explore potential solutions.

●Delivered projects within a predetermined budget, maintaining time parameters and quality standards.

Education

Bachelor of Science: Business Management

University of Buea, Buea Cameroon

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