Customer Service Writer

Robert G. Arkills

***** * **** **, *** Lakes AZ, 85248

Phone: 541-***-****

Email: *************@*******.***

Qualified Leader with more than Five years of experience as a successful retail sales Manager, Professional skills include:

• Customer Service • Develop Expense and Inventory Control Skills

• Bookkeeping Skills QuickBooks • Exceptional Communications

• Create Sales & Inventory Reports • Staff Management, Performance, Recruiting

Monthly, Annually Training, Scheduling

Honest 1 Auto Care/ Service Manager 06/2016-12/2022 Vancouver, WA

Prepared Services and Tire orders and distributed to auto Technicians in a timely manner, to maximize production. Communicate with the customers to describe and recommend services and/ or repairs. Follow up upon complete in to inspect work and ensure customer satisfaction. Managed hours, payroll using QuickBooks.

Store Manager 11/2011-03/2013 Vancouver, WA

Communicate with Customers to understand their requests and concerns. Prepare computerized Work Orders. Forward Work Orders to service Manager, and ensure technicians receive orders, and procure Parts and material as needed.

Service Writer 10/2010-10/2011 Portland, OR

Communicated directly with Customers and Technicians to ensure that all diagnostics and recommendations are clearly communicated and agreed to by the Customers.

Tire Factory / Service Writer 10/2013-09/2014 The Dallas OR

Created Service/ Tire Orders and distributed to Technicians. After Vehicle inspection, Advised Customer of additional work is required and recommended i,e, Suspension, Steering etc.

Additional Work History

Includes but is not limited to 10+ years’ experience in similar positions in same or similar industry and parts services.

Educational

Portland Community College GED

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