Customer Service Travel Agent

Margaret Taylor

*** ***** ****** ***, ***********, MO, 65802, US • 417-***-**** • *****************@*****.*** I am a team player who excels at collaborating with coworkers and teammates to create a cohesive and successful work environment. To promote long-term loyalty, dedicated to maximizing customer satisfaction with a good work ethic, dedication and focus. Effective project manager and problem-solver with fast learned skills and a hardworking mentality. With training in computer system technology, I am skilled at typing and working with computer programs. Smiles and a good attitude come with the hard working attitude to get work done well and fast. The mind and will to want to learn more and new things. Ambition and Drive to be better. Cash Handling

Customer Service

Multitasker

Good under pressure

High School - 2019

Grace Christian Academy - Orlando, FL

I was homeschooled underneath Grace Christian Academy. Was a class rep with straight As.

In Junior and Senior year was a teachers assistant. Waitress/Hostess - February, 2020 to April, 2022

Universal Studios Florida - Orlando, FL

Kept customers happy by balancing check-ins with privacy needs. Took orders, served food, hosted front door, and bussed tables. Informed guests about menu options allowing them to make informed decisions about appetizers, entrees, and desserts. Was tasked with helping train the new hires.

Got better and within a month was asked to start training to be a team leader/trainer. Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Travel Agent - May, 2022 to August, 2022

BTG Marketing - Springfield, MO

Accepted credit and debit card payments and handled all sensitive data with professionalism and discretion. Plan group travel, provide travel consulting, and create service contracts. Built strong value-added relationships with customers on a daily basis by providing accurate travel itinerary and knowledge. Asked open-ended questions to better understand client needs and determine the best travel offerings. Sent professional typed emails to customers to help with any answers to questions and additional information. Made and received phone calls all day.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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