Juan Fabela

Hesperia, CA *****

adw73m@r.postjobfree.com

+1-760-***-****

Bilingual Customer Service provides courtesy with clear communication skills while active listening and addressing concerns in a timely manner. Successfully at trouble shooting and handling customers support issues, Highly skills in call center Management, training and service solutions Non Profit, Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish, Always improving numbers enhancing knowledge and exceeding expectations.

Authorized to work in the US for any employer

Work Experience

Quality Control Inspector

Luxfer Gas Cylinders - Riverside, CA

January 2022 to March 2023

Responsible for ensuring the smooth running of the quality department, ensuring that department targets and delivery schedules are met.

closely monitoring and examining each stage of the entire production process. Using precision tools and statistical software to quickly identify defective parts.

( EDD ) Bilingual Call Center Representative

Fortuna BMC - Sacramento, CA

December 2020 to December 2021

Unemployment Insurance Program: Interpreting and applying laws, policies to individuals analyzing employer and claimant statements and resolving conflicts through further analysis; eligibility for benefits, assisting individuals in filing Unemployment Insurance benefit claims; reviewing, in accordance with laws, regulations, and policies; and informing individuals of their rights and responsibilities under the Unemployment Insurance Program.

Field Supervisor/Project Manager

Inland Coalition For Immigrants services - Ontario, CA January 2020 to October 2020

2020 census project. As the canvassing manager oversees outreach and door-to-door marketing for a cause or organization. Responsibilities include call center overseeing canvassers, as well as planning a canvassing strategy. As of 05/01/2020, all work is remote. Bilingual Assistant Training Coordinator/ Call Center Rep II LOGISTICARE LLC - Las Vegas, NV

2017 to 2019

Assisted in training bilingual representatives. Offered specific training programs to help workers maintain and improve job skills. Served as a backup lead and supervisor. Assisted in Spanish Emergency Service for outages calls inbound and outbound call center for scheduling nonemergency medical transportation reservations. excelled within deadline- intensive environment ensuring the accurate and on-time completion of all trips.

Kitchen Staff/ Lead Server

Brookdale Senior Living - Las Vegas, NV

2016 to 2017

Provided quality care and services for residents. Assisted with making menu choices in an informative and helpful fashion. Responsible for setting up the dining room for meals. Maintained knowledge of special diet restrictions. Dedicated to helping seniors utilize their remaining cognitive skills and to live full satisfying lives. In charge of scheduling, employees work scheduled based company, residents need to ensure easy flow of and excellence dining room experience. Activities Coordinator/ Kitchen/Driver

Inspirations Senior Living - Las Vegas, NV

2013 to 2016

Dedicated to helping seniors utilize their remaining skills and to live full satisfying lives. Knowledgeable about senior cognitive emotional and physical development issues. particularly in improving the social skills of isolated residents. Assisted activities Coordinator in planning programs for the facility s residents. led groups in exercise programs, crafting activities and drove company bus to off-campus events.Wrote detailed documentation of interactions with residents on a daily basis.Responsible for setting up dinning room for meals. Assisted residents with making menu choices in an informative and helpful fashion. Maintained knowledge of special diet restrictions. elivered exceptional service by greeting and serving customers in a timely friendly manner. Meals On wheels Intake Specialist/homeless shelter/Driver CATHOLIC CHARITIES SOUTHERN NEVADA - Las Vegas, NV 2008 to 2011

The Intake Specialist is the point of contact for Meals on Wheels recipients with the primary responsibility of assisting service recipients through excellent customer service on incoming and outbound calls. Supports the delivery department through daily communications with the delivery team and service recipients. Ensure accurate meal delivery is recorded on route sheets and entered in the database. Create and maintain files of service recipients. Schedule clients for assessments and recertification assessments. Completes a variety of data entry tasks in multiple databases such as registering clients, recording meal deliveries, and entering client status notes. Crossed trained in all aspects of the position, Dinning Room Supervisor assistant, assistant driver,. preparing food for Meals on Wheels recipient's, soup kitchen . Education

College in Photography

El Camino Community College District - Torrance, CA May 1995 to August 1997

High School in General

Compton Senior High School - Compton, CA

1991 to 1994

Skills

• Effective Time Management

• Conflict Resolution

• Excellent customer Service

• Ability to Multitask

• Good work ethics

• Team Player

• Senior Care

• Marketing

• Cold Calling

• Presentation Skills

• Recruiting

• Field Service

• Door-to-Door Experience

• Photography

• Account Management

• Intake

• Information security

• Project Management

• Help Desk

• Computer Networking

• Technical Support

• Active Directory

• Time management

• Documentation review

• Customer service

• Typing

• Microsoft Windows

• Desktop Support

• Network Support

• Budgeting

• Quality control

Certifications and Licenses

Driver's License

Food Handler Certification

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