Marcia Miller

Work From Home Part-Time Brandon, FL 33511 adw73l@r.postjobfree.com 813-***-****

I am a very goal oriented person, one who is willing to do whatever is necessary to achieve my goals. In my career I never give up, I have had to change strategies, develop new strategies, overcome objectives, change careers and even go back to school and receive my MBA. I am a determined individual, analytical by nature, with a flair for creative problem solving, and I enjoy working with like minded team members to achieve our goal. I am looking for a company where I can apply these same skills and my drive to assist my employer in achieving the goals and mission of the company. At this point in my career I am only seeking part-time, work at Home positions,

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

HSN Inc - Saint Petersburg, FL

August 2019 to 2/22

Work from home Part-Time Handle incoming calls for various customer order issues. From taking orders from customer, tracking orders, verify shipping information, returns taking payments, process credit card applications, etc.

Customer Service Analyst

J. Lodge

November 2018 to August 2019

Listen and review customer service calls. Send coaching comments to agents. Meet with Team Leader for Recursive review weekly of randomly selected calls. Respond to agents comments regarding review. I have to manage my time and be correct in my analysis of calls to aide agent in bettering their customer service skills.

Retention Specialist

TruGreen - Tampa, FL

March 2011 to November 2013

Handle inbound calls from customers inquiring about cost and services included in

Respond to customer internet inquires regarding lawn service.

Set-up files for proposal for lawn service. Sell lawn services from prepared proposal

Set-up payment methods. Take credit card and check payments. Handle customer service inquiries from existing customers

Customer Service

Macy's Bedding - Clearwater, FL

October 2009 to March 2011

Handle Inbound Calls from customers. Provide Excellent Customer Service Help Customers with scheduling delivery’s. Help Customers schedule inspections of furniture and bedding. Answer customer inquiries on manufacturers warranties

Realtor

ERA Polo Group Inc/Keller Williams Realty Inc - Tampa, FL January 2007 to November 2010

Successful in marketing my self, my abilities and my company. Professional handling the needs of my clients Negotiated and Closed Real Estate Transactions

Collector

Capital One Auto Finance - Tampa, FL November 2007 to March 2008

•Contact delinquent customers

•Negotiate payment and approval to contact on Cell Phone

•Update account information

•Meet and exceed quality expectations

Realtor

Exit Extreme Real Estate Company - Tampa, FL

November 2005 to January 2007

•Successful in marketing my self, my abilities and my company

•Professional handling the needs of my clients

•Negotiated and Closed Real Estate Transactions

Payment Resolution Specialist, Service to Sales

J. P. Morgan Chase Credit Card Services - Tampa, FL

July 2001 to August 2005

•Met and exceeded customer needs and expectations

•Offered services and products from vendors to enhance the customer experience and increase companysales revenue

•Encouraged fellow team members in achieving company goals.

Customer Service Representative

TeleTech - Tampa, FL

January 2000 to July 2001

•Provide excellent customer service

•Professional handling of in-bound calls concerning packages

•Successful resolution of customer delivery and pick up issues

Customer Service Representative

GTE Incorporated - Tampa, FL

May 1997 to January 2000

•Provide excellent customer service

•Professional handling inbound customer concerns

•Successful in offering additional features to customers

Owner Operator, Public Adjuster

PIP Incorporated - Brandon, FL

August 1992 to January 1997

•Handled Incorporations and company set-up

•Advertised and recruited clients, physicians and attorneys

•Handled case preparation, negotiation, settlement and disbursement of funds for bodily injury claims.

Claim Representative

State Farm Insurance Companies - Tampa, FL

November 1987 to July 1992

•Initiate claim process

•Perform scene investigation

•Take statements to document the facts of accident

•Negotiate settlement of injury claims

Education

MBA in Global Management

University of Phoenix Tampa - Tampa, FL

January 2002 to July 2004

B.S. in Management

University of South Florida - Tampa, FL May 1983 to August 1987

Skills

•Microsoft Office (10+ years)

•Web Design

Certifications and Licenses

Wix Certified Web Designer

September 2015 to Present

Design Web Sites for churches primarily. Example: loveofchristamez.com

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