Support Specialist Payroll

Alexandra Suarez

linkedin.com/in/alexandra-suarez-a6bb91a0

Cell: 727-***-****

Dunedin, FL 34698

**********@*****.***

HR Manager

Career Profile:

Dual Citizen (US and Canada) Results-oriented Human Resources Professional with more than 7 years of experience effectively developing, directing, and administering human resources plans and procedures. Track record of success advocating for employee needs and maintaining compliance with all company and federal policies.

Knowledge and Expertise:

HR Best Practices

Grievance Administration

Talent Acquisition

Experience working with and applying legislation

Workforce Planning & Development

Job Design and Evaluation

Performance Management

Change Management

Professional Experience:

Kemco Systems, Clearwater, Fl

HR Manager – February 2022 – Present

Developed the compensation structure for the Operations team.

Partner with the leadership team to develop and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

Develop, maintain, and implement the compensation structure for the operations team, recruiting process, retention strategy.

Redesign the performance review process based on outcomes that define performance.

Lead with a continuous improvement mindset own all HR tasks, including recruiting, training, performance reviews, bi-weekly payroll, employee benefits, workers’ compensation, regulatory requirements, and employee relations.

Resolve complex employee relations issues and address grievances.

Support current and future business needs through the development, engagement, motivation, and preservation of human capital.

Apple, Austin, Texas (Working from Florida) 6 months Contract

People Support Specialist – August 2021 – January 2022

Record all employees and Mangers inquires and resolutions accurately and effectively in Service Now (Snow)

Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.

Ensure employee inquiries are properly researched, answered, and/or properly routed in a timely and in the most complete and professional way.

Connect with employees and manager by phone and email and help educate on relevant employment policies, programs and practices.

Resolve complex and sensitive issues by partnering with Senior Specialists.

Greater Toronto Airport Authority (GTAA), Toronto ON – April 2019 – May 2021

Advisor, Pension & Benefits - January 2020 – May 2021

Administered company-wide defined benefit, defined contribution pension plans, and the superannuation pension plan, Health, Dental, AD&D, Life Insurance, LTD

Process employee status changes, audit timecards and record changes for LOA’s before payroll close

Managed short term & long-term disability - communicated with employees, managers, outside adjudicator and insurance company to ensure an early and safe return to work

Built and maintain strong relationships both within People & Culture and within the organization to improve the overall delivery of pension and benefits experience to the stakeholders

Greater Toronto Airport Authority (GTAA), Toronto ON

Associate, Total Rewards Systems - July 2019- January 2020

Updated and maintained employee changes in HRIS system including entering new hires, status changes, leaves of absences, and processing terminations.

Supported development of Standard Operating Procedure (SOP’S) documents for HR to include maintaining/updating documents.

Responsible for employee onboarding, and compliance with regulations, procedures, and programs (i.e., systems access, benefits, payroll, etc.)

Conducted and communicated the seniority draws for unionized employees

Assisted in the resolution of sensitive employee issues, research answers, make inquires of HR-related issues, and escalate when necessary

Prepared and distributed the salary increment to unionized employees.

Greater Toronto Airport Authority (GTAA), Toronto ON

Associate, Employee Relations – April 2019- July 2019

Successfully administered the probation process for the whole company.

Provided support to the employee relations team and coaching and guidance with performance management to the management team

Grievance administration – Set-up grievances meetings, provides background, participated in the investigation and meetings with the union

Notable Achievements:

Developed and updated job descriptions and participated in job evaluation process and committee for management & non-union positions

Reviewed, revised, and documented pension selections creating efficiencies and audit controls that reduced overpayment on invoices by 45%.

Synergy Health – Tampa, FL

Senior Human Resources Generalist June 2014 to January 2018

Managed, coached, and developed a team of three professionals.

Provided expert advice to the leadership team on resources management policies, procedures and implement staffing strategies that maximized efficiency

Provided support, coaching, and guidance on complex and day to day HR issues in areas such as employee relations, performance management, PIP’s, recruitment, organizational change, progressive discipline, and employee terminations

Worked with department heads to understand their talents needs and reduced the time-to-hire to fill those needs by 35%

Conducted employee on-boarding and helped to organize training and development initiatives, including re-training for current employees in compliance with FDA regulations

Responsible for OSHA 300 Log, FMLA, WC, LOA, STD, and LTD

Partnered with the management team to ensure 90-day and annual reviews were conducted on time.

Notable Achievements:

Reduced temporal workforce by 85% in the first quarter which saved money to the company and improved employee morale

Reduced recruitment lead times by 35% by improved planning, Head Hunting strategies, government, and agency coordination such as Veteran’s Administration (VA) and employee database

Significantly lowered the company attrition rate by 30% introducing employee recognition and leadership programs and creating strategies of improvement from information collected from exit interviews

Southeastern Guide Dogs. Palmetto, FL

Payroll & Human Resources Specialist – August 2012 – March 2014

Processed bi-weekly payroll for 100 employees. Record any payroll changes, loans, garnishments, pay, and reconcile PTO. Responsible for position and salary changes and retro payments.

Conducted interviews for candidates across 30 roles, run backgrounds, and drug screens, extended offers of employment, and conducted new hire orientations.

Managed the employee benefits, conducted the benefits orientation, and resolved issues with claims.

Main contact for the brokers and employees during open enrollment.

Full involvement of 90 Days and yearly reviews made sure department heads will comply with reviews, updated job descriptions.

Notable Achievements:

Revamped the on-boarding process and created a mentor program that not only increased retention during the 90 days probation period but allowed current employees to developed leadership skills.

Increased employee retention by 35% by sitting down with each employee to update their job descriptions and identified and provided training needs and professional development.

Increased training and development hours by 15% per employee per year

Trident Building Systems, Inc. Sarasota, FL

Payroll Specialist and Human Resources Assistant – May 2005- July 2012

Audited weekly timesheets to input the correct data and budget assignments in an in-house payroll for 130 employees.

Reported new hires to the state of Florida and answered all correspondence with the Florida Department of revenue and child support enforcement unit

Responsible for the maintenance, and communication of employee vacation and sick/personal time.

Conducted new hire orientations and employee benefits orientations during open enrollment.

Set up and administered garnishments, employee medical, dental, and life insurance deductions.

Responsible for quarterly tax reporting of 941, and State and annual 940 submitting.

Notable Achievements:

Created an excel spreadsheet to calculate the hours of the employees in the field to download the information in the system to reduce keying errors by 60%

Improved company communication as I served as an effective translator (English to Spanish) between management and field employees who only spoke Spanish

Training and Education:

MBA Master of Business Administration - Human Resources Management - Saint Leo University

B. S. Bachelor’s in Human Services Management- University of Phoenix

Currently working towards obtaining the SPHR Certification

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