General Manager Customer Service

Kevin Lowery

*********@*****.*** - 815-***-****

www.linkedin.com/in/kevin-lowery349a41211

Experienced account manager and sales manager for multiple high volume retail sales locations. Consistently set goals to build upon the morale of the company and my team. Promoted within the company due to my ability to coach and assist newly hired employees in the development of desired company skills, standards and product knowledge. I am seeking a position where all of my management experience, team building, and sales strategy will be utilized efficiently and successfully. My main focus will be to exceed any expectations presented and ideally work for a company where I can set new goals to aid in possible advancement and the overall success of the company. Professional Experience

Account Manager at Home Advisor - March 2022 - Jan 2023

Coordinate high volume of home improvement projects. Handling all details, from client and service provider outreach to scheduling and invoicing.

Cultivated a pipeline of clients and businesses from over 100+ leads per day while managing & advancing existing accounts.

Created new partnerships with service professionals outside of our network by bringing them more business, and helping them reach more customers. Xfinity General Manager - May 2018 - Dec 2021

Tinley Park, IL

Responsible for delivering results and implementing new incentives. Reported directly to the District Manager w/ daily meetings discussing sale metrics.

Hired & Developed my team and ensured the highest level of guest satisfaction is maintained. Reviewed and analyzed sales results with team members to motivate and monitor success in all sales metrics.

Communicating business initiatives daily, held weekly Saturday morning team meetings.

Maintained and managed store inventory.

Led a team of 13 staff members, and 1 assistant general manager. Sprint by TriCorp Wireless/AirCorp LLC General Manager - Oct 2005 -Apr 2018 Shorewood IL - Oak Lawn IL - Villa Park IL

Reported directly to the President of the franchise, was responsible for managing all aspects of the business, including but not limited to ensuring all policies and procedures were being followed while meeting and exceeding sales goals and keeping in line with budget while managing 3 locations.

Responsibilities included employee scheduling, training, leading company meetings.

Led a team of 12-14 staff members including an assistant general manager.

Recognized as Manager of the Quarter for TriCorp twice in 2015.

Recognized as Manager of the year for TriCorp in 2016.

Successfully launched and aided in the marketing of Sprint products and promotions.

Coached and developed team members, contributing to the successful promotion of 3 direct trainees to management positions.

Education

Certificate of Associate Degree Hospitality Management - Joliet Junior College - 2007

High School Diploma - Plainfield South High School Skills

Customer Service & Conflict Resolution.

Illustrates motivational & leadership qualities.

Problem solving.

Time Management.

Negotiation.

Exceptional Sales Abilities.

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