Costumer Service Call Center

HAWKAR RAMADHAN

Provo, UT ***** • 385-***-**** • ***************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Education

Bachelor of Arts: English Language And Literature, 10/2020 University of Sulaimani, Collage of Languages - Sulaymaniyah, Iraq Certificate of Complition: Costumer Service, 07/2019 Korek Telicom - Sulaymaniyah, Iraq

Work History

Language Interpreter, 04/2020 to 03/2023

Hemn Abdalla – Sulaymaniyah, Iraq

Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

Proofread, edited and improved documents of different sizes. Stayed current on new expressions and cultural changes impacting language translation. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Team Member, 06/2017 to 04/2018

Baxshin Hospital – Sulaymaniyah, Iraq

Developed strong cooperative relationships with coworkers and managers. Addressed and resolved customer complaints in polite and professional manner. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Kept work areas clean, organized, and safe to promote efficiency and team safety. Assisted with inventory counts and stocking of merchandise. Skills

Conflict Resolution

Order Processing

Money Handling Abilities

Computer Proficiency

Order Fulfillment

Call Center Operations

Prioritization

Active Listening

Languages

English

Full Professional

Kurdish

Native or Bilingual

Computer Knowledge

Microsoft Office 360:

Word

Excel

PowerPoint

Adobe Creative Cloud:

Photoshop

Indesign

Illustrator

Audition

Premiere Pro

After Effects

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