ROBYN WELLS

Carrollton, TX ● 972-***-****

adw72s@r.postjobfree.com

Data Entry Specialist

Organized and efficient with Data Entry, data organization and proofreading. Analytic professional skilled at streamlining processes for gathering, organizing, reviewing, and evaluating application paperwork and conducting credit and qualifying analysis. Outstanding verbal and written communicator. Skilled at team collaboration while working independently in remote environment. Proven track record working efficiently in high-pressure and fast-paced professional environments. Highly motivated team player who increases department efficiency by completing projects well within deadlines.

Areas of Expertise

•Detail Oriented

•Training & Development

•Team Building & Leadership

•Maintains Confidentiality

•Data Gathering

•Excellent Customer Service

•Professional and Mature

•Loan Documentation

•Quality Control

PROFESSIONAL EXPERIENCE

FAIRWAY INDEPENDENT MORTGAGE CORP., Carrollton, TX (Hybrid Position)

Affordable Housing Specialist, July 2017 – August 2022

Assisted low-to-moderate income customers to obtain the best mortgage product for their financial needs serving as the company’s only subject matter expert. Reviewed and approved all down payment assistance (DPA) applications nationwide and prepared for submission to the legal department. Responded to program questions from branch loan officers and processors and liaised with housing agencies.

•Reduced time required to process DPA requests by introducing a new and streamlined DPA approval process and procedure checklists enabling rush request completion within 1-2 days as opposed to a week.

•Improved fast access to important information by completing a project to review over 300 programs and create an in-depth cover letter for each that highlighted the important program points for a quick review.

NEW PENN/ FINANCIAL, Irving, TX (Hybrid/Remote Position)

Sr. Loan Processor, August 2016 – June 2017

Processed conventional, FHA, USDA and bond mortgage programs serving borrowers in multiple states. Reviewed loans for completeness and requested outstanding items. Cleared post-closing deficiencies for multiple state bond programs, proactively communicating the loan status to all parties of the transaction.

Promoted quickly after hire to the bond team, charged with processing all bond loans and brokering out loans and bond loans for the entire company.

Entering customer and account data from source documents within time limits.

LOANDEPOT/LD WHOLESALE, Plano, TX

Account Manager, April 2015 – August 2016

Collaborated with loan officers, underwriters, closers, and account executives to ensure all parties were aware of loan statuses and any outstanding requirements. Followed-up with appraisal management companies regarding completed reports, negotiating to resolve problems with the broker.

•Ensured high quality customer service while adhering to established guidelines by effectively communicating with the management team on volume projections and status updates.

BENCHMARK MORTGAGE, Plano, TX

Loan Processor, May 2013 – June 2014

Maintained a pipeline of 25+ loans, processing conventional, FHA, VA, USDA and bond loans for submission to the underwriter for approval. Communicated loan status to the borrower and loan officer. Ordered appraisal, title work, and mortgage insurance as needed. Obtained additional documents when requested by the underwriter. Reviewed exception reports to ensure all tasks are completed and the loan is on target to meet expected closing date.

Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

•Recognized with Processor of the Year Award within 6 months of hire.

DHI MORTGAGE, Fort Worth, TX

Loan Officer, January 2012 – May 2013

Promoted to originate conventional, FHA, VA, USDA and bond loans. Gathered required financial documentation and evaluated loan applications and documentation by confirming credit worthiness. Explained loan process and terms to borrowers. Declined loans when necessary and explained deficiencies to applicants. Developed positive relationships with buyers and real estate agents. Maintained confidential loan information.

•Exceeded quality control and customer service target scores while maintaining a pipeline of 30+ loans.

•Supported builder sales by attending weekly meetings with salespeople to provide updates on new loan applications and the status of current loans in process.

DHI MORTGAGE, Rowlett, TX

Loan Processor, December 2009 – January 2012

Collected, administered, and processed application paperwork for a pipeline of 30+ loans prior to approval by the loan underwriter. Assisted with many difficult files to successfully get them approved.

Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

•Chosen to train new processors after only 2 months due to implementing a new system of working files that impressed management.

•Initiated a buddy program for where underwriters would sit with new processors to explain their approval process and what they look for on files.

EDUCATION & CREDENTIALS

General Studies Coursework, Stephen F Austin University, Nacogdoches, TX/EL Centro College, Dallas, TX

Certifications & Licenses

•NMLS: 850494

•Certified Notary: 13098575-4

TECHNICAL SKILLS

Collaboration

Zoom, Skype, Dropbox, Phone, Email, Microsoft Teams

Document Software

Microsoft Office, Google Drive

Additional

•Salesforce, Encompass, Empower, Encomia, Destiny, XDOC, Mortgage Dashboard

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