Data Entry Call Center
Resume:
Carlisse Y. Riendeau
**********@*****.***
SUMMARY OF QUALIFICATIONS
Highly self-motivated and goal-orientated, especially enjoying the challenges of increased responsibility Offering a strong customer service/production based background, while paying particular attention to detail Experienced performing in a pressured environment while meeting strict deadlines and quality standards Proven ability to lead, facilitate and persuade others without directly supervising them. Demonstrates excellent verbal and written communication skills.
EMPLOYMENT HISTORY
Nimnicht Chevrolet
Receptionist, answer all incoming calls into the dealership.. Transfer calls to appropriate person, or take messages and pass on. Answer phones with company greeting and kindness. Uses a multi phone call system.
Mayo Clinic Jacksonville
Team Lead, assigned employee schedule, approves time off, and assures office is running according to Mayo policy. Answers all incoming calls, interacting with physicians, patients, patient families, and staff, directing calls appropriately. Handles all code calls in a timely manner. Answers for multiple sites. Answer calls with appropriate greeting(stating name of facility and identifying self). Interacts with Physicians, patients, patient families, staff in a professional manner. Maintain pleasant, friendly, and well modulated tone. Receives all patient information calls and directs caller to appropriate place. Knowledge of all codes and procedures. Assists other operators as needed during emergencies. Documents emergencies in on-line system. Understands and uses all attendant functions. Utilizes emergency back-up equipment during system outage. Aware of how to print information census for the Health System and ensure that other operators receive a copy. Notifies Supervisor of any errors detected in on-line directory. Utilizes all on-line databases for information.
Baptist Medical Center - Console Operator 05-05/07-07
Answers all incoming calls, interacting with physicians, patients, patient families, and staff, directing calls appropriately. Handles all code calls in a timely manner. Answers for multiple sites. Answer calls with appropriate greeting(stating name of facility and identifying self). Interacts with Physicians, patients, patient families, staff in a professional manner. Maintain pleasant, friendly, and well modulated tone. Receives all patient information calls and directs caller to appropriate place. Knowledge of all codes and procedures. Assists other operators as needed during emergencies. Documents emergencies in on-line system. Understands and uses all attendant functions. Utilizes emergency back-up equipment during system outage. Aware of how to print information census for the Health System and ensure that other operators receive a copy. Notifies Supervisor of any errors detected in on-line directory. Utilizes all on-line databases for information
Blue Cross Blue Shield of Florida (BCBSF)-Corporate Switchboard, CSR 09-00/05-05
Research information that is given to me from, internal, and external callers to insure proper transfer of calls. Work closely with internal departments to resolve provider and member complaints. Respond to incoming calls from members and providers requesting benefit information, claims processing issues, and other customer service related issues. Performed Data Entry functions as assigned kept account of office supplies ordering when necessary. Research information and assist department manager in responding to inquiries on behalf of all BCBSF executive staff members concerning all lines of business within the company. Perform office and clerical duties utilizing Microsoft word, excel and power-point.
Roto-Rooter Plumbing-CSR/Payroll/Dispatch-Receptionist 01-98/09-00
Provide Plumbers with account information, rates, contract information and update files via phone and remote radio. Assisted department manager with various quality assurance calls Assumed general clerical duties. Responsible for entering data regarding all lines of business within the company guidelines Adjusted, inputted, and updated plumbers payroll information to insure proper payment. Performed general office duties
Atlantic Teleservices--Team Coach-Quality Assurance 07-94 to 12-99
Worked in a call center on various projects from OSHA to Experian Forwarded applications with recommendations audited and proved feedback to a team on performance as a team coach. Took team lead when manager was away by entering payroll, statistics, and quality control. Used a Call Master III to receive and screen calls to the President of a 1000 employee corporation performed office and clerical duties utilizing Microsoft word, excel and power point
EDUCATION
Robert E. Lee High School-Diploma
Florida Community College at Jacksonville- Working towards degree
SPECIAL SKILLS
Type 45-50wpm
10-key
working knowledge of Word, Excel, Power-point, and Windows
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