Asst PM / Admin Asst / Data Entry
Resume:
Experience
July ****- Collector/Admin (* yr. * mos.) – Letter of Recommendation
May 2021 YES COMMUNITIES, Westfield - 317-***-****: Ryan Evans, CM
• Maintained Knowledge of Fair Housing Laws
• Distributed and logged resident Violations/Community Guidelines
• Used social media to promote homes and attract new residents reaching full capacity
• Utilized Various Methods, within State Laws, to Collect Delinquencies
Lowered Delinquency Level from 15% to 0% (229 owners/rentals)
• Invented Several Areas of Organization for Keeping Records, i.e., existing/new residents, clubhouse rental, resident violation log, etc.
• Designed Various, Multi-Lingual, Forms, and Correspondence
• Maintained Adequate Levels of Office Supplies & Equipment
• Entrusted with Large Sums of Money and High Levels of Confidentiality
• Utilized My Time by Taking-On Several Odd Projects, i.e., updating trash totters, procedure manuals, application packets, etc.
• Constructed and sustained a Welcoming, and Clean Covid Environment No longer with company due to position eliminated, eligible for rehire. April 2013- Admin/Lead Setter (5 yrs. 1 mos.) – Letter of Recommendation May 2018 GORDON MARKETING, Noblesville – 317-***-****: Jan Swinford
• Assisted with Large (in/out house) Event Scheduling & Organization
• Created & Maintained Job Procedure Guidelines
• Created Fillable Documents, Spreadsheets, and Hierarchy Charts
• Established Updated Time-Card System for Numerous Employees
• Authored Scripts and Forms for Leads within Legal Compliance
• Set Appointments for High Volume Call Center
Awarded Top Lead Setter 3 years in a row
No longer with company due to re-organization causing several positions to be eliminated. Education
June 2008 Science of Human Resources, Online Harrison College 1986 Noblesville High School – Diploma
Personal Info
Address
3288 Cicero Road #137
Noblesville, IN 46060
iPhone #
317-***-**** (call/text/vm)
********@*****.***
Skills *Tested 06/2018
*Typing 70+wpm 99%
*Numerical 13,011 99%
*Alpha 10,720 98%
*Excel
*Word
QuickBooks
Outlook
Power Point
Adobe
Mng Amrca
CRM
Bookkeeping
Payroll
Scheduling
FedEx/Mail
Qualities
Organization
Problem-Solving
Communication:
*Written
*Verbal
Prioritizing
Confidential
Independent
Multitask
Favorite Quote: A plan without a goal is just a wish! Utilizing my organizational skills enables me to excel at knowing what needs to be done, to prioritize, and complete multiple tasks simultaneously. I am dedicated, I follow-through to achieve project goals, and I work well in a fast-paced environment while maintaining individual attention. Alas, I am creative at solving problems while maintaining a “stress free” attitude! Temporary Agencies / Expanded Family 2007 / Harrison Business College / Divorce 2012 Diana Dunn
Management/Administrative Assistant
Aug 2021- Assistant Property Manager
present NewMgt STORAGE SENSE, Noblesville - 317-***-****: Scott Hoffman, PM
• Renting storage units based on customer needs
• Explaining lease requirements to new tenants
• Setting up defaulted units for auction
• Preparing and returning Uhaul trucks
• Keeping facility organized in a clean environment
• Preparing units for new move-ins
DIANA DUNN
PROFESSIONAL & PERSONAL REFERENCES
• DAVID BILBY
SALES & MARKETING AT YES COMMUNITIES
“Diana and I worked directly together for 2 years. She was not only a co-worker but a friend. She is extremely organized and detail oriented. I found myself using her as a great software resource. She was always willing to help me with Word and Excel. She is very knowledgeable. Always punctual and willing to go the extra mile for us. Staying late and working weekends to keep us on track. Sorry, I no longer get to spend my days working with her.”
• JAN SWINFORD
OFFICE MANAGER AT GORDON MARKETING
(April 2013 - May 2018)
***@***************.***
Diana worked directly for me in the call center setting up appointments for insurance agents. In addition, due to her computer skills I had her assist with payroll, time tracking, and CRM tracking using her excel skills. Diana is dependable and has many skills pertaining to other software.
• VALARIE COMBS
CLINICAL EDUCATOR AT ST. VINCENT HOSPITAL
*********@*********.***
Diana is committed to excellence, is loyal, and very thorough in all her endeavors!
• ELISHA BREWER
THE NATIONAL LEAD MANAGER AT GORDON MARKETING
******@***************.***
Diana was always very thorough in her work. She was also a team player and would offer any help and assistance to whomever needed it. Great person!
• DAVE RIDDLE
CFO AT GORDON MARKETING
Diana pays attention to detail and stays focused! May 7, 2021
To Whom It May Concern,
It has been an absolute pleasure working with Diana. I got the privilege to hire her in 2019 as my Assistant. She has been my left hand since she started day one. She has handled everything that has asked of her from violations, maintaining community guidelines, promoting, to resident correspondence, online payment sign up, setting up community functions, and helping myself, the community manager with everyday operations in making this community run smoothly and bring everyone together as one. With her dedication and persistence, we reached full capacity and she was able to bring our community delinquency from over 15%- 0% while she was here. I am truly saddened that the company eliminated the position, and she will be truly missed by the staff and the residents here. You will be lucky to hire her on and use her many talents to further your company's operations. Sincerely,
Ryan Evans
Community Manager
North Glen Village
292 South Drive
Westfield, IN 46074
t: 317-***-****
e: ******@**************.***
www.yescommunities.com
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