Project Manager Scrum Master

RAYMOND O’CONNOR

*** ******* **** **. 770-***-****

Lawrenceville, GA 30043 ***@************.***

Objective

To contribute a proven record for success and excellence coupled with over 20+ years of IT experience to increase profitability in your organization in an IT Project Management or Release Management Capability from Project Level to Portfolio Level.

Professional Background:

Innova Solutions

Agile Scrum Master – LOSCUT PORTFOLIO DELIVERY October 2022 to Present

•Managed Major Projects including Vendor and Regulatory Delivery

•Includes major components like Permit to Send/Receive documentation

•Worked with PMMT, PPRT, JIRA, REMEDY to make sure projects and budgets are on track.

•This includes stakeholder reporting and budget advisement

United Parcel Service

Senior Project/Program Manager October 2018 to October 2022

•Projects from inception to delivery E2K Imaging in Freight Services

•Including building out an Epic to Functions to User Stories and day to day Scrum/Standups daily

•Senior Release Manager for all Global Freight Forwarding E2K including handheld deployments which includes international and domestic clients.

•This includes stakeholder reporting and budget advisement

•Change Advisory Board Member for Enterprise Change System for GFF.

•Release and Delivery Manager for Global Freight Forwarding.

IT Marketing Professionals and Asset Recovery

Senior Project/Program Manager September 2017 to October 2018

•Independent Projects to update client sites with Google AdWords and website development.

•Completing Click-Thru and Content Management on Various Websites per Google PPC Standards

•Google Partners AdWords Specialist

•Scrum style delivery method

•Using Salesforce to monitor and follow up with leads and lead generation.

•Includes issues and issue resolution

Bank of America - Shared Operations Technology and Infrastructure Support

Portfolio Service Delivery and Change Management AVP August 2009-October 2017

•Performed Change and Change Controls for Projects and Programs within the Document Card Processing’s and Statements Technology Group

•Accountable for leading Project and Program teams through change in order to mitigate any impact to production.

•Reported change and progress for Emergency Change, Executive Steering Committee, and Change Advisory Boards

•Managed Risk and Risk Mitigation strategies via impact assessments, approvals and scheduling for each change

•Improved change ticket quality to reduce incidents/errors, business impact and using ITIL methodologies

•Performed root cause analysis on unauthorized changes, violations or negative impact to production as part of the change management team

•SME for Remedy, Peregrine and Maximo change control systems

•Tracked Incidents from onset to PIR status as well as facilitated troubleshooting teams to resolve or mitigate end use impacts.

•Portfolio Implementation Manager for DCPST

•Tracked and Reported DCPST Production Iteration progress for Senior Management

•Backlog and defect Tracking via Jira, Rally ALM, Confluence including Progress by application and development teams and reported using OBIEE and SharePoint as well as Senior Management Presentations

•Set Cadence for Product Iteration and Production Deployment using Agile and Waterfall Methodologies while maintaining a SAFe concept as a Release Train Engineer

•Monitored and reported to executive steering committee all changes slated for the Product Iteration to include New Development, New Functionality and Maintenance changes for that iteration

•As an Enterprise Agile Management Team member – Coached various methodologies concerning Agile Methodologies to various Project Managers and Program Managers. Includes training on various methodologies and technologies like Jira, Confluence, etc.

•Led Project teams on independent projects utilizing a SCRUM methodology with some teams adopting a more Kanban approach

•Including Continuous Integration, Continuous Testing, Burn Down reports as well as conflict and issue resolution techniques like Ishikawa diagrams for defects

Bank of America - Image Utilities Department

Senior Project Manager August 2007 – August 2009

•As a Project Manager Image Utilities Team – Managed various projects and business requirements as well as manage implementing the solution via Waterfall and Agile Methodologies including SCRUM

•Major Projects include:

•LaSalle Transformation and acquisition by Bank of America

•Richardson to Wyndham Tx data center move and retirements.

•Merrill Lynch acquisition by Bank of America

•Country-Wide acquisition and absorption into Bank of America

•Retirement of short-term storage solutions and implementing CD Rom solutions

•Directly responsible for project plan implementation and solution presentation to team as well as Channel Partners to Image Utilities to include Fiserv, Military Banking, Global Content Archive, Card Processing Teams, CD Rom Teams, etc.

•Application Development consisted of Java and J2EE based development, and incident/issue management.

AT&T / Bellsouth Technology Group

Technical Director June 1999 – August 2007

•As a Prime Integrator- Technical Director for the Web Solutions Group (WSG), I successfully and effectively managed application development activities, building out new IT infrastructure, and WSG change control process for all thirty-four WSG applications. For each project, I develop and implement the following:

•Project Definition – develop objectives, Work Breakdown Structures and identify resource requirements as well as all stakeholders involved in the project.

•Project Planning – assign responsibility, sequence and schedule deliverables, and protect the plan.

•Project Implementation – monitor and modify project based on actual milestones and issues, closeout and evaluate outcomes against objectives, capturing lessons learned, and archiving artifacts.

•Project Risk Management – identifying any risk and evaluating how it may affect the project, evaluating any risk and risk interaction to assess the possible project outcome, and facilitating enhancement steps and responses to risk.

•Project Communications – clarify and state project goals, develop project monitoring/control systems and project evaluation mechanisms, and manage performance by setting expectations, monitoring performance and providing feedback.

•Directly responsible for planning, coordinating, and managing the application lifecycles for numerous applications to include software designed to facilitate order provisioning and delivery, document generation and management, tracking and reporting tools, workflow tools, content management systems, financial systems, and call-center management applications.

•Patent Recommendation as the Project Manager implementing an emergency Generator Tracking System in BellSouth to be used as corporate-wide implementation to assist in emergency and crisis management.

•As an Application Architect for specific projects to include NetVPN and BIS Initiatives in BellSouth, effectively interviewed customers for gathering business requirements, supervised the prototyping/wire framing of the application, managed back-end Java resources, and implemented the application into production.

•Developed, implemented and supporting various Financial and Customer Care applications not covered above.

•Managing all infrastructure operations for WSG to include managing all Unix and Windows servers, repair initiatives, and user desktop update testing.

BellSouth Business Systems

Project Manager and Support Consultant December 1998 – June 1999

•Worked with implementation of Y2K platform and application compliance upgrades to Windows NT

•Includes installation and updates to various Microsoft Platforms to include Lotus Notes to MS Exchange, Word Perfect to MS Office transitions.

•Includes Novell 32 sunset to Windows NT.

•Owned BellSouth Business Systems General Ledger Systems – SOLOMON General Ledger and Crystal Systems Reporting.

•Maintained Server environments and upgrades per Sarbanes Oxley Standards and PWC recommendations.

•Manually maintained hands on server maintained per SOX standards as well as directed union employees on recommended platform wiring and printers.

•Ghosted images and backups.

•Performed Data Center work including Server Decommission and Installation.

•Restorations to user machines.

•Repair to user machines and servers in the BellSouth Corporate network.

•User Interview and machine documentation.

US Navy – Electronic Technician 2nd Class Nuclear – Submarine Service June 1986 - February 1994

Education:

August 2004 – August 2006 Ashworth University AA Computer Information Management not completed

November 2002 - Project Management Professional Certification PMP ID: 56978

October 2000 – December 2001 Masters Institute towards BA in Information Technology Management

October 2000 A+ Certification ID: COMP10388265

January 1989 – September 1990 Cleveland Institute of Electronics - AA Electrical Engineering PACE program US Navy

September 1998 - Microsoft Certified Professional – Windows NT

July 1986 – June 1988 Naval Nuclear Power School and Naval Prototype Training Unit – AAS in Applied Sciences

January 1986-June 1986 Clemson University – Gifted Student Program

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