Customer Service Data Entry

DEREK WRIGHT

**** */* *. *** st, ***, Los Angeles, CA, 90021, US 562-***-**** **************@*****.*** Committed to providing world-class customer service while remaining professional. In dealing with a variety of issues, he is meticulous, resilient, and adaptable. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses. Empathy, dependability, and enthusiasm for customer satisfaction. Customer service specialist who is dedicated to providing excellent service and resolving issues in a timely manner. Friendly and dependable team player who is dedicated to providing excellent service, building relationships, and delivering exceptional results. Motivated to keep customers happy and contribute to the company's success. Achieved success in providing unsurpassed customer service. Committed to learning about customers' needs and concerns in order to provide the best [Product or Service] information and options. Strong interpersonal skills

Customer-oriented

Good communication skills

Customer relations

Motivated team player

Personable

Data entry

Quick learner

Call center transactions

Positive and friendly

Active listening skills

Goal-oriented

Excellent written and oral communication

Professional telephone demeanor

Detail-oriented

Customer service

Madison Park High School

Customer Service Specialist July, 2002 to October, 2009 AudioTel Leasing Inc Canoga Park, Ca

Dealt with a wide range of customer service, operational, and administrative tasks every day. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Quickly resolved customer issues while adhering to company policies. Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach. Requests and unresolved issues are directed to the appropriate resources. Provided excellent customer service to both internal and external customers to maximize satisfaction and business success. Customer Service Specialist January, 2017 to September, 2020 Social Model Recovery Systems Covina, CA

Answered 50 plus calls per hour to help customers with their questions and concerns. Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Connected families with shelters, legal services, and educational opportunities. Recruited, interviewed, and hired employees who possessed exceptional talent and contributed valuable skills to the team. Solved any and all issues, improved operations, and provided excellent customer service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Contact this candidate