Family Support Specialist

Henretta Jackson

*********.**@*****.*** • 704-***-****

LinkedIn URL• NC, 28075, US

Family Support Specialist

Solution-oriented professional with diverse experience in providing social and human services to improve quality of human life.

Skilled at interviewing individuals, documenting results, evaluating needs, creating treatment plans, meeting requirements, and providing emotionally supportive care to individuals throughout process. Adept at providing parent support, education, enrollment, eligibility, health and social services, and other case management functions. Well-versed in arranging appropriate assistance programs, helping individuals in improving quality of life/well-being, addressing/resolving problems, and cultivating strong relationships. Experienced in assisting adolescents, adults, and couples by providing individual and family supporting services. Capable of developing learning and training materials to meet organizational and performance management needs.

Areas of Expertise

Team Leadership & Training

Human/Social Services Management

Process/Performance Improvement

Crisis Intervention

Program Management

Organizational Development

Life Coaching

Family & Individuals Support

Learning & Development

Career Experience

Senior Manager for College of Insurance Program, TTEC, Concord, NC 2013 - Present

Lead and streamline day-to-day operations and activities of TTEC’S operations. Ensure seamless workflow by executing policies, strategies, and initiatives. Evaluate and improve operational effectiveness of managerial team by steering significant efforts.

Maintain effective managerial performance by developing reporting and auditing processes.

Support 75% candidates to obtain license in healthcare or personal lines insurance fields.

Staff Counselor, The Messenger Center, Rock Hill, SC 2010 - 2013

Assisted adolescents, adults, and couples via individual and family counseling services.

Delivered 24-hour crisis intervention with keen focus on resolving all problems.

Additional Experience

Special Education Teacher, Charlotte Mecklenburg Schools, Charlotte, NC

Supported youth with severe cognitive, emotional, and physical disabilities by providing special education services, with keen focus on moderate learning disabilities and improving health.

Child Youth Care Worker, Grandfather Home for Children, Banner Elk, NC

Facilitated abused and neglected children through therapeutic guidance and assistance.

Used and evaluated recreation, outings, and other therapeutic activities to establish and improve social, emotional, cognitive, spiritual, and physical growth.

Education & Credentials

Master of Science in Human Services; Specialization, Family Life Education at Lubbock University, Lubbock, Texas

Doctor of Ministry in Marriage and Family Therapy at Gordon Conwell, Charlotte, North Carolina

Post-Baccalaureate in Special Education at University of North Carolina, Charlotte, North Carolina

Master of Arts in Counseling at Southeastern Baptist Seminary, Wake Forest, North Carolina

Bachelor of Arts in Political Science; Minor in Sociology at Northwestern State University, Natchitoches, Louisiana

Licenses & Certifications

NC Real Estate License (2020) Health and Personal Lines Insurance Producer’s License (2013) Title Examiner License (2003)

Certified Family Life Educator (CFLE) 2015, Family Life Coach (2018), and Organizational Development Coach (2018)

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