Customer Service Event Coordinator
Resume:
LAURA SMITH
******.*****@*****.***
New Braunfels, TX
78130
PROFILE
Dedicated, multi-lingual, and dependable professional with strong customer service experience, communication and people-skills, positive attitude, and a a strong and motivated work ethic. I’m very physical and enjoy hard work. I’ve gained extensive experience in varying job-fields including bar and hospitality events, construction/remodeling/welding, graphic design and website organization, assisting in kindergarten classes, opening up local retail shops (establishing POS systems, website and inventory). I am busy and active. I love challenges and I’m always ready to work. EXPERIENCE
Lupe Tortilla; New Braunfels, TX — Nov 2022 - Present
- Server, Customer Service, Front of house operations. Terrace Rooftop Bar & Kitchen; New Braunfels, TX — Jun 2022 - Nov 2022
- Mixologist, Bar/hospitality operations.
Volunteer at Comal Thrift Shoppe; New Braunfels, TX — 2021
- Organization and retail shop operations. Non-paid while awaiting work visa. Assistant Manager at Koliba Restaurant; Sulov, Slovakia — 2020-2021
- Opening and closing of bar/restaurant, hospitality operations.
- New employee training.
- Service responsibilities for international customers; multi-lingual. Inventory and ordering.
Bar Manager at Fergus Hotel; Palma de Mallorca, Spain — 2019 - 2020
- Management of bar and restaurant of 4-star hotel.
- Live-event coordinator. Creative design and implementation of on-site events.
- Hospitality operations with extensive international customer service responsibilities.
- Supervisor; new employee training. Inventory and ordering. Bartender/Server at Chili Lounge; Palma de Mallorca, Spain — 2016 - 2019
- Bartender and waitstaff experience in multi-lingual, international vacation destination environment, providing unforgettable experience for visitors.
“Black Belt” Server at Wagamama; London, UK — 2015 - 2018
-Customer service and restaurant operations in a fast-paced, high-volume restaurant chain.
-Detailed out to other locations to train new-hires and staff team-building projects.
EDUCATION
IFOC in Magaluf, Spain — Spanish Language Studies 2019. Guildford College in Guildford, UK — ESOL, English Studies 2015. Škola umeleckého priemyslu Trenčín, Slovakia — High school diploma
-Commercial Art/ Design Studies 2014.
SKILLS
Multi-lingual: Fluent in English, Spanish, Slovakian, and Czech. Computer skills : Design skills (graphic, video, print/layout) in Abode Creative Cloud: i.e. Illustrator, Photoshop, InDesign, Premiere, etc. Microsoft office. Square POS configuration and integration.
PERSONAL
I’m an active, newly arrived, European (soon-to-be-American) who enjoys the outdoors. All my life, I’ve been passionate about seeing the world from different perspectives, learning about new places and people, and engaging them in open- mindedness. I’ve been fortunate to travel and experience many varying cultures and viewpoints. I consider myself to be a very positive person and am always excited to learn new things and to help others achieve their goals and passions, as I’ve had people help me along my way. I am always trying to be and bring the best of me wherever I go, to whatever task I set to. I pride myself on my tenacious work ethic and take pride in professional accomplishments.
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