Customer Service Store Manager
Resume:
Tina Marie Keiper
Niagara Falls, NY *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Store Manager
The Cotton On Group - Niagara Falls, NY
February 2022 to Present
Responsible for overall daily operations of the store. KPIS, ensuring shipment is received and processed correctly. Visual Reset the store on a weekly basis Sales Lead/Key Holder
Cole Haan - Niagara Falls, NY
August 2021 to December 2021
Opening/closing, Sales goals and KPIs, receiving and processing shipment. Provide excellent Customer Service. Banking.
Assistant Manager
Wilsons Leather - Niagara Falls, NY
May 2017 to December 2019
Opening and closing. Inventory. Hiring and training new hires. Responsible for making daily goals and KPIs. Bank runs.
Conversion
• Managed a group of associates
• Opened and closed store
• Provided excellent customer service to all customer in a timely manner
• Trained new employees on store processes and procedures
• Enforced company policies and procedures
Assistant Manager
New York & Company - Niagara Falls, NY
August 2016 to October 2016
• Made bank deposits and money orders on behalf of Store manager
• Provided excellent customer service to all customer in a timely manner
• Enforced company policies and procedures
• Opened and closed store
• Conversion
•
• Enforced company policies and procedures
Store Manager
rue21 - Elkhart, IN
November 2015 to February 2016
Responsible for hiring and training of team members, product resets, all sales goals, new product launches, daily sales goals. Ensuring shipment is processed and stocked in a timely fashion
• Provided store management and scheduling
• Opened and closed the store at end of day and night
• Achieved sales goals
• Handled customer inquiries and complaints
• Responsible for budget management
• Monitored and ordered supplies
• Regularly supervised a crew of 10
Assistant Manager
The Body Shop - Niagara Falls, NY
October 2014 to March 2015
• Made bank deposits and money orders on behalf of Store manager
• Provided excellent customer service to all guests in a timely manner
• Opened and closed store
• Conversion
• Made bank deposits and money orders on behalf of SM manager
• Provided excellent customer service to all customer in a timely manner
• Coordinated schedules and assigned employee shifts
• Enforced company policies and procedures
Jewelry Supervisor
Kmart - Niagara Falls, NY
August 2013 to October 2014
Training new associates. Cross trained in all departments. I personally performed weekly jewelry audits. Sales
Education
Some College in Retail Business Management
Niagara County Community College - Sanborn, NY
September 1991 to September 1992
High school diploma in General Studies
Niagara Falls High School - Niagara Falls, NY
September 1989 to January 1990
Skills
• Retail Management
• Cash Handling
• Store Management Experience
• Assistant Manager Experience
• Sales
• Supervising Experience
• Payroll
• Budgeting
• Sales Management
• Inventory Control
• Merchandising
• Recruiting
• Pricing
• Planograms
• Profit & Loss
• Retail Sales
• Loss Prevention
• Microsoft Word
• Upselling
• POS
• Customer service
• Freight Experience
• Operations Management
• Purchasing
• Culinary Experience
• Management
• Strategic planning
• Serving
• Windows
• Leadership
• Restaurant experience
• Computer skills
• Microsoft Office
• Typing
• English
• Microsoft Excel
• Office experience
• Phone etiquette
• Organizational Skills
• Cashiering
• Human Resources
• Stocking
• Office Management
• E-commerce
• Store Management
• Restaurant management
• Retail math
Certifications and Licenses
The Science of Well-Being
May 2021 to July 2021
Yale University online Psychology Certificate Course
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